23TC06A

•• PROTECTED 関係者外秘
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: November 16, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SPECIAL SERVICE CAMPAIGN 23TC06 (Remedy Notice)
Certain 2022-2023 Model Year Tundra
Electronic Parking Brake ECU Reprogram
Model / Years
2022-2023 Tundra
Production Period
Early November 2021 – Late August 2023
Approximate Total Vehicles
164,300
Condition
Due to certain programming in the Electronic Parking Brake ECU, under certain conditions, the parking brake light
may flash, a parking brake malfunction message will be displayed, and the electronic parking brake may not release.
Remedy
Any authorized Toyota dealer will update the software in the Electronic Parking Brake ECU FREE OF CHARGE.
Covered Vehicles
There are approximately 164,300 vehicles covered by this Special Service Campaign.
Owner Letter Mailing Date
Toyota will begin to notify owners in Late December 2023. A sample of the owner notification letter has been included
for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
© 2023 Toyota Motor Sales, USA
•• PROTECTED 関係者外秘
Special Service Campaign 23TC06 - Page |2
Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any new
or used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer
delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability), delivery of a
covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Special Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer
information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ, to the
vehicle buyer. Toyota and the dealer may use this information to contact the customer when the remedy becomes
available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject
line of the email state “Disclosure Form 23TC06” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle
Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.
© 2023 Toyota Motor Sales, USA
•• PROTECTED 関係者外秘
Special Service Campaign 23TC06 - Page |3
Customer Handling and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Special Service Campaign. Please welcome them to your dealership and answer any questions that they may have.
A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
Salvage Title Vehicles
Every attempt should be made to complete an open Special Service Campaign when circumstances permit, unless
noted otherwise in the SSC dealer letter.
For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota New
Vehicle Limited Warranty”.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Joshua Burns (469) 292-6449 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to have currently completed the following courses:
• TIC206A – Electrical Repair 1
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians who have completed the above course to perform this repair. Carefully
review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important
to consider technician days off and vacation schedules to ensure there are properly trained technicians available to
perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns
on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the repair quality of every vehicle prior to customer delivery.
© 2023 Toyota Motor Sales, USA
•• PROTECTED 関係者外秘
Special Service Campaign 23TC06 - Page |4
Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
•
•
Verify Vehicle Eligibility
Confirm vehicle VIN matches the RO
Check for Campaign eligibility using TIS
No Further Action Required
Not Covered
Covered
Perform Health Check. Is a Update Available For
The Electronic Parking Brake ECU?
No
Yes
Campaign completed, return the vehicle to the
customer.
Update the Electronic Brake Parking ECU CID.
Op Code
23TC06R1
•
•
Description
Reprogram the EPB ECU
Flat Rate Hours
0.7
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
In the rare case that the skid control ECU contains the latest calibration ID (no software update needed), use
opcode 23TC06R1
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information
is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been
identified that a claim has been filed using an incorrect Op Code or a claim has been filed for an incorrect VIN, refer
to Warranty Procedure Bulletin PRO17-03 to correct the claim.
© 2023 Toyota Motor Sales, USA
•• PROTECTED 関係者外秘
Special Service Campaign 23TC06 - Page |5
Campaign Designation / Phase Decoder
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2023 Toyota Motor Sales, USA
•• PROTECTED 関係者外秘
SPECIAL SERVICE CAMPAIGN 23TC06 (Remedy Notice)
Certain 2022-2023 Model Year Tundra
Electronic Parking Brake ECU Reprogram
Frequently Asked Questions
Original Publication Date: November 16, 2023
Q1: What is the condition?
A1: Due to certain programming in the Electronic Parking Brake ECU, under certain conditions, the
parking brake light may flash, a parking brake malfunction message will be displayed, and the
electronic parking brake may not release.
Q2:
A2:
Are there any warnings that this condition occurs?
Yes, if this condition has occurred, there may be a Parking Brake Indicator flashing and a
Parking Brake Malfunction message on Multi-Information Display (MID)
Meter
Multi-Information Display
Brake hold operated indicator
(warning buzzer)
Parking Brake
Malfunction message
Note: The “Brake hold operated indicator” and the “Parking Brake Malfunction” message may
illuminate for an issue unrelated to this campaign.
Q2a: If I experience the condition, is there anything I can do about it?
A2a: Turning the ignition off for 50 minutes and then back on again may allow operation of
the Electronic Parking Brake to be returned to normal. The conditions may occur again
if the remedy is not performed.
Q3:
A3:
What is Toyota going to do?
Owners of the vehicles covered by this Special Service Campaign will receive an owner
notification letter via first class mail starting in Late-December 2023. Any authorized Toyota
dealer will reprogram the Electronic Parking Brake ECU FREE OF CHARGE.
© 2023 Toyota Motor Sales, USA
FAQ Page 1 of 2
•• PROTECTED 関係者外秘
Q4:
A4:
How long will the repair take?
To reprogram the Electronic Parking Brake ECU will take approximately 45 minutes. However,
it may be necessary for the owner to make the vehicle available for a longer period of time
depending upon the dealer’s work schedule.
Q5: How does Toyota obtain my mailing information?
A5: Toyota uses an industry provider who works with each state’s Department of Motor Vehicles
(DMV) to receive registration or title information based upon the DMV records. Please make
sure your registration or title information is correct.
Q6:
A6:
Which and how many Toyota vehicles are covered?
There are approximately 164,300 vehicles covered by this Special Service Campaign in the
U.S.
Model Name
Model Year
Production Period
UIO
Tundra
2022-2023
Early November 2021 – Late
August 2023
164,300
Q7:
A7:
What if I have previously paid for repairs to his/her vehicle for this condition?
Reimbursement consideration instructions will be provided in the owner letter.
Q8:
A8:
What if I have additional questions or concerns?
Owners with questions or concerns are asked to please contact the Toyota Customer
Experience Center at 1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday
9:00 am to 7:00 pm Eastern Time.
© 2023 Toyota Motor Sales, USA
FAQ Page 2 of 2
•• PROTECTED 関係者外秘
TOYOTA
2022-2023 Model Year Tundra
Electronic Parking Brake ECU Reprogram
Special Service Campaign 23TC06 (Remedy Notice)
[VIN]
Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to
provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which includes your
vehicle.
You received this notice because our records, which are based primarily on state registration and title data, indicate
that you are the current owner.
What is the condition?
Due to certain programming in the Electronic Parking Brake ECU, under certain conditions, the parking brake light
may flash, a parking brake malfunction message will be displayed, and the electronic parking brake may not release.
What will Toyota do?
Any authorized Toyota dealer will reprogram the Electronic Parking Brake ECU FREE OF CHARGE to you.
What should you do?
Before you are inconvenienced by this condition, any authorized Toyota dealer will perform the software
update FREE OF CHARGE to you.
Please contact your authorized Toyota dealer to make an appointment to have the parking brake ECU
software update performed. The remedy will take approximately 45 minutes. However, depending on the
dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.
Are there any symptoms of this condition?
If this condition has occurred, there may be a Parking Brake Indicator flashing and a Parking Brake
Malfunction message on Multi-Information Display (MID)
Meter
Multi-Information Display
Brake hold operated indicator
(warning buzzer)
Parking Brake
Malfunction message
Note: The “Brake hold operated indicator” and the “Parking Brake Malfunction” message
may illuminate an issue unrelated to this campaign.
•• PROTECTED 関係者外秘
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you
may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair details (for
example: a repair order), proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in
to your Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety
Recalls and Service Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the address or
fax number shown below:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.
What if you have other questions?
•
•
•
Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.
If you would like to update your vehicle ownership or contact information, please visit
https://www.toyota.com/recall/update-info-toyota. You will need your full 17-digit Vehicle Identification Number (VIN)
to input the new information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
•• PROTECTED 関係者外秘
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
This vehicle is involved in a Special Service Campaign. At this time, the remedy has NOT been performed. I
understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy performed at
NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17digit Vehicle Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit https://www.toyota.com/owners or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2020 Toyota Motor Sales, USA – Version 3b