23TJ01P4B

INTEROFFICE MEMORANDUM
Original Publication Date: November 20, 2023
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Gary Ross
Vice-President, Product Quality and Service Support
SECOND KEY DELIVERY PROGRAM 23TJ01
Multiple Models and Model Years
Second Key Delivery Program
Model / Years
Production Period
2022 - 2023 Mirai
2023 RAV4 / RAV4 HV (CBU)
2022 Prius
2022 Prius Prime
2023 4Runner
2022 C-HR
2023 Camry
2022 2023 RAV4 / RAV HV
2022 – 2023 Highlander /
Highlander HV
2023 RAV4 Prime
2023 bZ4X
2023 Venza HV
2023 Prius
2022 – 2023 Tundra / Tundra HV
2023 Sequoia
2023 Crown
2023 Sienna HV
Early November 2022 – Mid January 2023
Late October 2022 – Early January 2023
Late October 2022 – Early December 2022
Late October 2022 – Late November 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023
Early October 2022 – Early January 2023
Approximate Total
Vehicles
810
12,860
4,320
2,370
16,940
340
30,250
51,150
48,600
Early November 2022 – Late June 2023
Early November 2022 – Late June 2023
Late October 2022 – Late June 2023
Late December 2022 – Late June 2023
Mid-October 2022 – Late June 2022
Mid-October 2022 – Late June 2022
Mid-January 2023 – Late June 2023
Mid-October – Late June 2023
15,750
6,500
19,200
18,800
71,300
11,650
11,650
44,650
Specific information for Region support is provided below.
Condition
The supply of Smart Keys available for Toyota vehicles has been temporarily limited to one (1) on select models
since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles
have been delivered with only one Smart Key and a second mechanical key.
© 2023 Toyota Motor Sales, USA
Second Key Delivery Program 23TJ01 - D - Page |2
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on November 21, 2023 notifying the dealers that
the remedy for phase 4 vehicles has launched.
Important Information for Regions
Note that a nominal price of $0.01 has been set for the second key given that the customer already paid for
the value of the second Smart Key when they purchased their vehicle. Dealers are being reimbursed 0.4 labor
hours for the delivery of the second key which includes administrative aspects of delivering the second key
such as ordering and storing parts. Dealers are encouraged to determine appropriate accounting methods
for their individual business for each department of the dealership considering this reimbursement plan.
© 2023 Toyota Motor Sales, USA