0806423

Technical Service Bulletin (TSB)
Radio Over The Air Updating to QR40.12 Software Version
REFERENCE:
TSB: 08-064-23
GROUP 08 - Electrical
VEHICLES
AFFECTED:
2021 (DT) RAM 1500 Pickup
2021 (DJ) RAM 2500 Pickup
2021 (D2) RAM 3500 Pickup
2021 (DD) RAM 3500 Cab Chassis
2021 (DP) RAM 4500/5500 Cab Chassis
2021 - 2022 (WK) Jeep Grand Cherokee
2021 - 2022 (LA) Dodge Challenger
2021 - 2022 (LD) Dodge Charger
2021 - 2022 (LX) Chrysler 300
2021 - 2022 (BV) Jeep Renegade
2021 - 2023 (JL) Jeep Wrangler
2021 - 2023 (JT) Jeep Gladiator
2021 - 2023 (KL) Jeep Cherokee
This bulletin applies to JT vehicles built on or before November 23,
2022 (MDH 1123XX) equipped with one of the following radios below:
This bulletin applies to JL vehicles built on or before December 01,
2022 (MDH 1201XX) equipped with one of the following radios below:
This bulletin applies to KL vehicles built on or before December 06,
2022 (MDH 1206XX) equipped with one of the following radios below:
This bulletin applies to vehicles equipped with one of the following
radios:
• Uconnect 4C Nav With 8.4” Display Radio (Sales Codes UAV or
UCV).
• Uconnect 4C Nav With 8.4” Display Radio (Sales Codes UAQ or
UCQ).
• Uconnect 4C With 8.4” Display Radio (Sales Codes UAS or
UCS).
CUSTOMER
SYMPTOM:
CAUSE:
Date:
February 28,
2023
REVISION: –
MARKET APPLICABILITY:
HNA
□MEA
□SA
□IAP
□EE
□CH
• Mobile Wi-Fi inoperative upon start up.
• Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device.
Radio Software
REPAIR SUMMARY:
This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides
the service technician an overview of the steps a customer will need to take to complete the update. The
radio software will be updated from QR39.7 to QR40.12.
NOTE: National launch for this FOTA update is expected to begin March 10, 2023.
DISCUSSION:
Vehicles sold in the U.S. and Canada can now receive software updates “over-the-air”. Updates to software
will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
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Customers will see a notification on their radio screen when new software is available for their radio (Fig. 1) .
The owner will have the option to update the radio or schedule the update for later. There is not an option
to decline the update indefinitely, the update must be performed.
Fig. 1
Software Acceptance Screen
NOTE: If selecting “Schedule Update” the screen below will be displayed. The customer can select
the exact time they want the update to begin (Fig. 2) .
Fig. 2
Schedule Update Screen
1. The vehicles transmission needs to be in the “Park” position, or have the vehicle in “Neutral” with
parking brake engaged if equipped with a manual transmission. The ignition needs to be in the off
position.
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08-064-23
2. Whether the customer selects “Update Now”, or “Schedule Update” (Fig. 2) and sets a time, they can
shut off the vehicle and leave. The update will be completed automatically (Fig. 3) .
NOTE: This step may take several minutes to complete.
Fig. 3
Update In Progress Screen
3. Upon completion of update, the radio will display a confirmation message (Fig. 4) .
Fig. 4
Update Confirmation Screen
POLICY:
Information Only
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.