23B65

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
December 7, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 23B65
Certain 2023 Model Year F-150, Expedition, and Navigator Vehicles equipped with a
3.5L Engine - Right Hand Turbocharger Replacement
PROGRAM TERMS
This program will be in effect through December 31, 2024. There is no mileage limit for this program.
URGENCY / EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of December 31, 2024, to encourage
dealers and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with
affected vehicles. This will help minimize the number of dissatisfied customers. FSA VIN Lists are
expected to be available on December 7, 2023.
AFFECTED VEHICLES
Vehicle
Model Year
F-150
Expedition
Navigator
2023
Assembly Plant
Build Dates
Dearborn
April 18, 2023 through May 05, 2023
Kansas City
April 25, 2023 through May 09, 2023
Kentucky Truck
April 21, 2023 through May 09, 2023
April 21, 2023 through May 04, 2023
US population of affected vehicles: 218.
Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, customers may experience a loss of engine performance due to a
turbine wheel that was not properly attached to the turbo shaft during the manufacturing process.
Customers may experience a malfunction indicator lamp (MIL), a rattle noise from the engine
compartment and reduced engine power. The vehicle can continue to be driven with reduced engine
power.
 Copyright 2023 Ford Motor Company
SERVICE ACTION
• In stock vehicles: repair is recommended before demonstrating or delivering any unsold
vehicles involved in this program. For new vehicle storage guidelines, refer to Electronic Field
Communication: EFC13033 Storage Guidelines for New Vehicles dated June 26, 2023.
• Replace the right hand (RH) turbocharger.
• This service must be performed on all affected vehicles at no charge to the vehicle owner.
Pick-Up and Delivery: To assist vehicle owners to have this repair completed when parts are
available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up and delivery (PDL) should be made available for all customers. Refer to the Rental
and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of January 08, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Vehicle Pick-Up and Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 3
Customer Satisfaction Program 23B65
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on December 7, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 7,
2023. Owner names and addresses will be available by January 26, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
•
•
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 1 rental day is required from the SSSC
via the SSSC Web Contact Site.
 Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 3
Customer Satisfaction Program 23B65
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, PDL Offset section for additional
details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for PDL are authorized to claim
unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle PDL services. Refer
to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
LINCOLN PICK-UP AND DELIVERY
Owners of Lincoln vehicles within a 4 year / 50,000-mile warranty have the option of requesting PickUp & Delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference
EFC12060, 2023 Lincoln Pick-Up & Delivery Updates.
• For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table below
• Claim any additional rental days approved by the SSSC as instructed.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online. When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B65
 Customer Concern Code (CCC): D42 - Performance power & acceleration
 Condition Code (CC): 61 - Weld Defective/Broken
 Causal Part Number: 6K682, Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 3
Customer Satisfaction Program 23B65
CLAIMS PREPARATION AND SUBMISSION
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Lincoln Pick-Up & Delivery: Claims for Lincoln Pick-Up & Delivery with a Lincoln loaner (up
to 2 days) should be submitted on a separate line from the FSA. Refer to EFC12060,
2023 Lincoln Pick-Up & Delivery Updates for details.
o For Lincoln vehicles outside of 4 years / 50,000-mile warranty, see labor claiming table
below.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, PDL Offset section for
additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle PDL
services.
 Dealers must retain a Vehicle Pick-Up and Delivery Record with the repair
order documentation.
• Provision for Locally Obtained Supplies - Includes the following Motorcraft® products:
o XL-2 High Temperature Nickel Anti-Seize Lubricant
o PM-4-A (or PM-4-B) Metal Brake Parts Cleaner
o XL-1 Penetrating and Lock Lubricant
o VC-13DL-G Prediluted Antifreeze/Coolant
o VC-1 Premium Cooling System Flush
 Submit on the same line as the repair.
 Program Code: 23B65
 Misc. Expense: OTHER
 Misc. Expense: Claim up to $26.00
 Copyright 2023 Ford Motor Company
Labor and Parts
Page 1 of 3
Customer Satisfaction Program 23B65
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
MT23B65B
Up to
6.2 Hours
Ford Vehicle PDL Allowance: Non-eligible Remote
Experience Program Dealers Only.
NOTE: Dealer-performed vehicle PDL and repairs only.
Claim once.
23B65PP
0.5 Hours
Lincoln Vehicle PDL Allowance: Only vehicles outside of
Lincoln PDL contract coverage of 4 years/50,000 miles.
NOTE: Dealer-performed vehicle PDL and repairs only.
Claim once.
23B65LL
0.5 Hours
All vehicles - Replace RH Turbocharger
PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity
Claim
Quantity
RH Turbocharger (TC)
1
1
W520514-S440
Nuts - RH catalytic converter flange
2
2
ML3Z-9G440-A
Tube - RH TC oil supply
1
1
ML3Z-9T515-A
Tube RH TC oil return
1
1
W720722-S900
Bolts - RH TC (4 per pack, order 1)
1
3
FT4Z-6N652-H
O-ring seals- TC coolant supply & return tube
2
2
ML3Z-9450-A
Gasket - TC
1
1
ML3Z-6L625-A
Filter Assembly - RH TC fitting and oil filter assembly
1
1
HL3Z-6N652-A
Gasket - TC oil Tube
1
1
ML3Z-6N652-A
Gasket - TC oil Tube
1
1
ML3Z-5C226-A
Gasket - RH catalytic converter
1
1
W520114-S442
Nut - Transmission Crossmember-to-Frame, M12 x
1.75mm (4 per pack, order 1)
1
4
W714418-S439
Bolt - Transmission Crossmember-to-Frame, M12 x
130mm (4 per pack, order 1)
1
4
W709771-S440
Nut - Transmission Support Insulator-to-Crossmember,
M12 (1 per pack, order 2)
2
2
Part Number
Description
ML3Z-6K682-B
Parts table is continued on the Next Page
 Copyright 2023 Ford Motor Company
Labor and Parts
Page 2 of 3
Customer Satisfaction Program 23B65
PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Vehicle specific parts – Confirm with parts catalog
Order
Quantity
Claim
Quantity
RWD - Bolt - Transmission Support Insulator-toTransmission, M12 x 40mm (Rear Wheel Drive only)
(4 per pack, order 1)
1 As
Needed
3 As
Needed
W718353-S900
4WD - Bolt - Transmission Support Insulator-toTransmission, M12 x 57 (4 Wheel Drive only)
(4 per pack, order 1)
1 As
Needed
4 As
Needed
ML3Z-6775-K
Heat Shield - Crossmember - Self-adhesive
(If equipped)
1 As
Needed
1 As
Needed
Part Number
Description
W711140-S901
Miscellaneous Chemicals
XL-2
Motorcraft® High Temperature Nickel Anti-Seize
Lubricant
PM-4-A
or PM-4-B
Motorcraft® Metal Brake Parts Cleaner
XL-1
Motorcraft® Penetrating and Lock Lubricant
VC-13DL-G
Motorcraft® Yellow Prediluted Antifreeze/Coolant
Claim as
Misc. Other
Up to $26.00
Total
VC-1
Motorcraft® Premium Cooling System Flush
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
 Copyright 2023 Ford Motor Company
Labor and Parts
Page 3 of 3
Customer Satisfaction Program 23B65
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•
 Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B65
January 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, you may experience a loss of engine performance due to
an internal right-hand turbocharger defect.
What is the effect?
You may see a malfunction indicator light on the instrument panel cluster, a
rattle noise from the engine compartment and reduced engine power. The
vehicle can continue to be driven with reduced engine power.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the right-hand turbocharger free of charge (parts and
labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until December 31,
2024, regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B65. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
 Copyright 2023 Ford Motor Company
What should you do?
(continued)
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service is also available upon
request through most dealers. Your dealer will pick up your vehicle and
return it with the repair completed.
Do you need a rental
vehicle?
Your dealer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tax) while your
vehicle is at the dealership for repairs. Please see your dealer for guidelines
and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company
Lincoln
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B65
January 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, you may experience a loss of engine performance due to
an internal right-hand turbocharger defect.
What is the effect?
You may experience a malfunction indicator light on the instrument cluster, a
rattle noise from the engine compartment and reduced engine power. The
vehicle can continue to be driven with reduced engine power.
What will Lincoln and
your retailer do?
In the interest of customer satisfaction, Lincoln has authorized your retailer
to replace the right-hand turbocharger free of charge (parts and labor) under
the terms of this program.
This Customer Satisfaction Program will be in effect until December 31,
2024, regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one day. However, due to
service scheduling requirements, your retailer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair
What should you do?
Please call your retailer without delay to schedule a service appointment for
Customer Satisfaction Program 23B65. Provide the retailer with the VIN of
your vehicle. The VIN is printed near your name at the beginning of this
letter.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
Lincoln wants you to have this service action completed on your vehicle. The
vehicle owner is responsible for making arrangements to have the work
completed. Lincoln can deny coverage for any vehicle damage that may
result from the failure to have this service action performed on a timely
 Copyright 2023 Lincoln – A Ford Motor Company Brand
What should you do?
(continued)
basis. Therefore, please make arrangements to have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service is also available upon
request through most retailers (with a Lincoln vehicle for use during service if
still within 4 years or 50,000-miles). Your retailer will pick up your vehicle
and return it with the repair completed.
Do you need a rental
vehicle?
Your retailer is authorized to provide a rental vehicle for your personal
transportation at no charge (except for fuel, insurance, and tolls) while your
vehicle is at the retailer for repairs. Please see your retailer for guidelines
and limitations.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact Lincoln,
contact information is available at Lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Thank you for your attention to this important matter.
Lincoln
 Copyright 2023 Lincoln – A Ford Motor Company Brand
Mobile Service Repair Assessment
Page 1 of 2
Customer Satisfaction Program 23B65
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Customer Satisfaction Program 23B65
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 23B65
CERTAIN 2023 MODEL YEAR F-150, EXPEDITION, AND NAVIGATOR VEHICLES
EQUIPPED WITH A 3.5L ENGINE — RIGHT HAND (RH) TURBOCHARGER
REPLACEMENT
SERVICE PROCEDURE
NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign 		
material, including any material created while cleaning gasket surfaces, that enters
the oil passages, coolant passages or the oil pan, can cause engine failure.
1. Remove and replace the Turbocharger RH.
• F-150 - 3.5L EcoBoost: Use Workshop Manual (WSM) Section 303-04H.
• F-150 - 3.5L V6 PowerBoost: Use WSM Section 303-04I.
• Expedition and Navigator: Use WSM Section 303-04B.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
			
under safety, compliance, or emissions recall. Unless a part is requested to
			
be returned to Ford, all parts replaced under this FSA must be scrapped in
			
accordance with all applicable local, state and federal environmental
			
protection and hazardous material regulations. Refer to the Parts Retention,
			
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2023
Pick-Up and Delivery Record
Page 1 of 1
Customer Satisfaction Program 23B65
VEHICLE PICK-UP AND DELIVERY RECORD
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 23B65 Field Service Action program.
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date