23-01-082G

Service Campaign 908G: VCU Update for Regenerative Brake Light Logic –
Retailer Best Practice - Update
December 19, 2023
Document Topic
• Additional Over-the-air (OTA) option for GV60 vehicles ONLY (NOTES 3 & 4 in the
‘Service Procedure Information’) & related talk tracks
Date
12/19/2023
IMPORTANT: This service campaign can only be performed at certified EV Genesis Retailers.
Campaign Description
This Vehicle Control Unit (VCU) software package includes the following key VCU updates:
• Brake light logic update for regenerative braking.
o Revised logic to enable brake light actuation during regenerative braking at certain
deceleration speeds and during i-Pedal mode driving without the need to press the
brake pedal
•
i-Pedal mode operation logic update.
 Revised i-Pedal operation logic.
12V battery saver logic update allows charging from EV Battery as low as 10% battery SOC (State of
Charge) when vehicle is parked.
•
Affected Vehicles (Certain):
•
•
•
2023MY G80 Electrified (RG3 EV) produced from 02/23/2023 – 09/04/2023
2023-24MY GV60 (JW1 EV) produced from 02/04/2022 – 09/12/2023
2023-24MY GV70 Electrified (JK1a EV) produced from 01/25/2023 – 06/14/2023
Service Procedure Information
For GV60 vehicles ONLY – there are now 2 options for the customer to complete this campaign: 1) At the dealer
through the GDS, & 2) Over-the-Air (OTA) where the customer can complete on his/her own if he/she has an
active subscription to Connected Services (CS).
For GV70/G80 Electrified vehicles – the sole option to complete this campaign is at the dealer through the GDS.
• Recommended Service Technician Training Level: Genesis Certified or higher
• NOTE 1: This service campaign can only be performed at certified EV Genesis Retailers.
• NOTE 2: Refer to TSB 23-01-082G (or latest version) for repair process information via the GDS. This is a
standard software through the Genesis GDS.
• NOTE 3: Genesis has determined that GV60 vehicles are eligible for a wireless over-the-air* (OTA)
software update. This is another option for the customer to complete the campaign. A wireless OTA
download will be sent to the affected vehicles and an additional owner letter will be sent with
notification of OTA availability.
• NOTE 4: Refer to TSB 23-GI-004G (or latest version) for Genesis Over-The-Air (OTA) software update
introduction and customer communication information.
Recommended Alternative Transportation
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests.
 Please note that the Service Valet is available to the original owner for 3/36 ONLY.
 A CVP vehicle can be offered if vehicle is within or outside of 3/36.
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
A Service Valet or CVP may also be required based on the repair procedure duration and any other
additional work on the vehicle that may need to be addressed during guest’s visit.
Warranty Information (Campaign completed at dealership ONLY)
IMPORTANT: This service campaign can only be performed at certified EV Genesis retailers. If a non-certified EV
retailer performs the procedure, it may not be able to be reimbursed for their service technician’s work.
1. This service campaign pays 0.7 M/H for performing the GDS VCU S/W Update.
2. Photos: Please refer to TSB 23-01-082G (or latest version) for repair validation sample photos and
additional details.
Parts Information
•
No parts required for this service campaign.
Customer Talk Tracks
“I see that your vehicle has an open service campaign that we would like to take care of for you while you
are here today. This service campaign relates to the vehicle’s regenerative braking system and will update
the vehicle’s Vehicle Control Unit (VCU) software. This service, of course, will be provided at no charge to
you. We are happy to provide you with alternative transportation as needed.”
2. “OTA technology uses wireless communication to deliver the latest software to your vehicle’s systems.
These, OTA updates enable your vehicle to have the latest software over time, providing essential safety,
performance, and feature enhancements efficiently and securely.”
3. “For GV60 vehicles ONLY, this service campaign includes an option for wireless Over-the-Air* (OTA)
Software Update. A wireless OTA download will/has be sent to your vehicle for you to install at your
convenience.”
1.
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the retailer.
Readiness: Does your service bay have a GDS(s) available to perform this update?
Yes
No – Make sure you have a GDS(s) available to perform this update.
Reception: Did the guest provide authorization to perform repairs on the vehicle?
Yes
No – Dealership should not perform unauthorized repairs; please obtain authorization from
customer before proceeding.
For subject vehicles as outlined in TSB 23-01-082G (or latest version), did you explain to the guest the
expected inspection and repair time?
Yes
No – Guest should be given an estimated time of when his/her vehicle is completed so the guest
can plan the rest of their day away from the retailer.
Did you offer the customer Alternative Transportation?
Yes
No – Guest should be offered if requested while repairs are being performed and/or if vehicle
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needs any additional repairs.
Repair:
Did you provide the guest with an eMPI?
Yes
No
Does the Technician meet the recommended training requirements (Certified level or higher) to complete
this campaign?
Yes
No – Please ensure a technician with appropriate level above completes this repair.
Were the appropriate picture(s) taken based on the inspection/repair as outlined in TSB 23-01-082G (or
latest version)?
Yes
No – Please ensure appropriate documentation is taken for the retailer to be paid. See TSB 23-01082G (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
Yes
No
Customer FAQ
Q1: What is the issue?
A1: Certain G80 Electrified, GV60 Electric, and GV70 Electrified vehicles require a software update related to the
vehicles regenerative braking system to improve system logic and performance.
Q2: What will be done during service at the retailer?
A2: This service procedure will update the vehicle’s Vehicle Control Unit (VCU) software relating to the brake
light logic for regenerative braking.
Q3: When will owners be notified of this service campaign?
A3: Owners of the subject vehicles were initially notified of this campaign via First Class Mail in November 2023.
In addition, affected GV60 customers who have not yet completed the campaign will be sent a letter to notify
them of the Over-the-air (OTA) option available to them.
Q4: What if I already paid for a part replacement/repair out-of-pocket already related to this condition or
service campaign?
A4: Please file a claim at https://owners.genesis.com/us/en/contactus/campaign.html or contact Genesis
Motor America at 1-844-340-9741.
Q5: How long will this software update take to install?
A5: “Once started, the average time for the update is approximately 15 minutes.
Contact Reference
Thank you for your prompt attention to this critical matter and continued commitment to Genesis guests.
Please see next page for list of commonly referred to contact
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Key Contact Information
Dealer Support
Parts
Contact Information
1-844-436-6455
www.GenesisDealerUSA.com
Description
Parts ordering hotline for retailers
Parts > Mobis Parts Portal
Techline
1‐800‐325‐6604
Vehicle Technical Support for Genesis
Warranty HELP Line
1‐877‐446‐2922
[email protected]
Warranty Claim questions for Genesis Retailers
Warranty Prior Approval (PA)
Center
1‐844-371-3808
[email protected]
Warranty Prior Approval (PA) Center for Genesis
Retailers
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK
[email protected] / 1-866-9846355
[email protected] / 1-877-8502010
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management
/ Campaign Integration / OperationCodes
Customer Support
Genesis Customer Care
Genesis Recall /Campaign
Website
Genesis Roadside Assistance
Contact Information
1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall
1-844-340-9742
Description
For Genesis Customer Care, Connected
Services and Roadside Assistance
Updated information for customers related to recall
and service campaigns
Genesis Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign retailer best practices.
Located on the service tab homepage in
Service Valet Appointment Scheduling
www.GenesisdealerUSA.com > Resources > Document Library > Services > Service
Valet > Xtime Service Valet Settings Guide
Car Care Scheduling (Xtime) -Recall
Appointment Notification
1.
2.
3.
4.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK”
Parts – Campaign Parts Management (CPM) As applicable; www.GenesisdealerUSA.com > Resources > Documents Library >
Procedure
Parts > Campaign Parts Management
Courtesy Vehicle (CVP)Program
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management
Technical Service Bulletin (TSB)
www.GenesisdealerUSA.com > Service tab > Tech Info
Uncompleted Campaign VIN Listing
Recall /Campaign Website
NHTSA Website
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED
CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall
www.safercar.gov
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Appendix
Document Topic
• Repair Available - Technical Service Bulletin (23-01-082G) published
5
Date
10/12/2023