No. 32-17

Symptom-based workshop manual
Service
32/17
ENU
4015
4
Noise Symptom - Creaking Noise from Body Front Area of the Vehicle: Replacing Upper
Trailing Arm (SY 32/17)
Change overview
Version
Date
Change
0
03/15/2017
•
First publication
1
04/05/2019
•
Reference to ‘a recurring customer complaint’ added under
‘Remedial action’.
2
02/14/2023
•
•
TI revised
New component status for upper trailing arm available
3
12/7/2023
•
Correction of part number “PAF912696”
Model Line:
Panamera (971)
Model Year:
As of 2017 up to 2023
Concerns:
Rubber mounting for upper trailing arm
Symptom:
Creaking noise from body front section area at temperatures below -5 °C (23 °F).
Cause:
Under certain conditions, the attachment of the upper trailing arm rubber bearings to the body side can
cause creaking noises.
Temperatures below -5 °C can increase these noises.
Remedial
Action:
A new component status is available for the upper left and right trailing arms on the front axle.
In the event of a comprehensible customer complaint, replace the upper left and right trailing arms on the
front axle.
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Symptom-based workshop manual
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Installation position of upper trailing arm
Required parts
Parts Info:
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Required parts:
Part No.
Designation
– Point of use
Number
PAE407021
 Transverse control arm
– upper
2 pieces
N 10680201
 Hex flange bolt with inner multiple-tooth head(Duo) M10 x 75
– Wishbone on top of body
4 pieces
PAF102861
 Hexagon collar nut, self-locking M10
– Wishbone on top of body
4 pieces
N 10664503
 Hexagon-head bolt, M8 x 45
– Side strut to body
2 pieces
WHT008539
 Hex flange bolt with inner multiple-tooth head(Duo) M10 x 80
– Dome strut to body
2 pieces
PAF912696
 Hexagon nut M10
– Dome strut to body
2 pieces
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Symptom-based workshop manual
Service
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 Cheese head bolt with multiple-tooth head M14 x 1.5 x 115
– Brake calliper
– M-no. 1LN, 1ZT, 1LU, 1LD
4 pieces
WHT004572
 Cheese head bolt with multiple-tooth head M14 x 1.5 x 135
– Brake calliper
– M-no. 1LM, 1LP, 1LK, 1LL, 1LC, 1LI, 1ZL, 1LJ, 1LW, 1LV, 1ZQ
4 pieces
N 10456004
 Internal hexagon round countersunk screw, self-locking M6 x 12
– Brake disc
4 pieces
N 10272302
 Hexagon collar nut, self-locking M10
– Connecting link securing anti-roll bar to wheel bearing housing
2 pieces
N 10702302
 Hexagon-head bolt M12 x 1.5 x 50
– Connecting link securing anti-roll bar to anti-roll bar
– Vehicle with PDCC (M No. 1P7)
2 pieces
N 10793603
 Hexagon-head bolt M12 x 1.5 x 60
– Connecting link securing anti-roll bar to anti-roll bar
– Conventional anti-roll bar
2 pieces
N 0150818
 Hexagonal-head bolt M12 x 1.5
– Connecting link securing anti-roll bar to anti-roll bar
– Conventional anti-roll bar
2 pieces
N 10082913
 Hexagon-head bolt (combination) M6 x 16
– Cover plate on wheel bearing housing
10 pieces
WHT007021
 Hexagon nut, self-locking with washer
– Tensioning pin on wheel bearing housing
2 pieces
N 10261311
 Hexagon nut M10
– Spring strut to body
6 pieces
N 10402904
 Hexagon nut M12
– Spring strut to lower trailing arm
2 pieces
N 10628301
 Hexagon-head bolt, M12 x 90
– Spring strut to lower trailing arm
2 pieces
WHT004571
or
or
Additional parts required for vehicles with all-wheel drive:
Part No.
Designation
– Point of use
Number
9A740939910
 Shaft seal
– Flange shaft on right all-wheel drive
1 piece
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Symptom-based workshop manual
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9A740763500
 Circlip 23.5 x 1.6
– Left final drive shaft
– Flange shaft on right all-wheel drive
2 pieces
WHT005157
 O-ring 23.52 x 1.78-S
– Left final drive shaft
1 piece
Additional parts required if clipped level sensors are installed on the vehicle:
Part No.
Designation
– Point of use
Number
971616213C
 Level sensor
– Front axle, left
1 piece
971616214C
 Level sensor
– Front axle, right
1 piece
Replace upper trailing arm on the front axle
Work Procedure: 1
Replacing upper trailing-arm.
For work procedure, see:  Workshop Manual '401519 Removing and installing upper trailing arm'
2
Perform vehicle measurement.
For work procedure, see:  Workshop Manual '449503 Perform vehicle front and rear suspension
alignment'
Invoicing
Invoicing:
Information
Please note the following points with regard to warranty processing:
•
If there is a complaint in the period of the new vehicle warranty, invoicing can be carried out using the
specified labor operation and PCSS coding using a warranty claim (application type 111).
•
Complaints that occur before or during vehicle delivery must be invoiced under claim type 116.
•
Processing under the Porsche Approved warranty is not possible.
For documentation and warranty claim invoicing, depending on the vehicle equipment, enter the working
position and PCSS encryption specified below in the warranty claim:
I No.
APOS
Labor operation
40155600
Replacing upper trailing arm (steel chassis,
without all-wheel drive)
40155601
Replacing upper trailing arm (steel chassis, with
all-wheel drive)
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I No.
APOS
Labor operation
40155602
Replacing upper trailing arm (air suspension,
without all-wheel drive)
40155603
Replacing upper trailing arm (air suspension, with
all-wheel drive)
Location (FES5)
40150
Upper trailing arm
Damage type (SA4)
2017
chafing, creaking
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2023 Porsche Cars North America, Inc.
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