OTA-Air Susp SW

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Air Suspension System Software Update –
DATE: December 8, 2023
Mercedes Me Connect OTA
MY21-23 S-Class, EQS (223, 297 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the-Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
December 8, 2023
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
Air Suspension System Software Update
N/A
23P5497243
– Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA update for the air suspension system software in 16,722 Model Year (“MY”)
2021-2023 S-Class, EQS (223, 297 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY21-23 S-Class, EQS (223, 297 platform) vehicles, the
air suspension system software does not correspond with the latest series
production configuration. The air suspension system will receive an OTA update to
optimize the system and improve the ground clearance, especially during parking.
Issue
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit. No customer letter will be mailed for this OTA
software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
What We’re Doing
Parts
Vehicles Affected
2021-2023
S-Class, EQS
Vehicle Model Year(s)
Vehicle Model
Vehicle Population
Total Campaign Population
16,722
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and "SPC"
control unit (Figure 1, B). If any of the Object Numbers (Figure 1, C) match "223 903
80 05", then the OTA update was successful.
Figure 1 – Successful OTA update in VeDoc
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
Customers can alternatively check the status of OTA updates using the Mercedesme connect App on Android or Apple, by navigating to your vehicle’s home page and
selecting the “More” icon (Figure 2) and selecting “Over-the-Air Vehicle Updates”
(Figure 3). Successful OTA updates will show as “Installed” (Figure 4).
Figure 2 – Vehicle
home page
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Figure 3 – Over-the-Air
Vehicle Updates
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
Figure 4 – Successful
OTA software update