OTA-InductiveSW

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Inductive Charging System Software – Mercedes
Me Connect OTA
DATE: December 1, 2023
MY21-24 C-Class, EQE, EQS, S-Class (206,
294/295, 296/297 and 223 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
N/A
23P5497345
December 1, 2023
Inductive Charging System
Software – Mercedes Me
Connect OTA
This is to notify you of the OTA Service Campaign to update the inductive charging system software in 58,838 Model Year (“MY”)
2021-2024 C-Class, EQE, EQS, S-Class (206, , 294/295, 296/297 and 223 platform) vehicles. The vehicles will not be visible or
flagged in VMI or EVA.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY21-24 C-Class, EQE, EQS, S-Class (206, 294/295,
296/297 and 223 platform) vehicles, the inductive charging system software does
not correspond with the latest series production configuration. The inductive
charging system will receive an OTA update that includes improvements for the
wireless charging of the Apple iPhone 14 and subsequent generations with MagSafe.
Issue
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit.
No customer letter will be mailed for this OTA software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
What We’re Doing
Parts
Vehicles Affected
2021-2024
C-Class, EQE, EQS, and S-Class
Vehicle Model Year(s)
Vehicle Model(s)
Vehicle Populations
Total Campaign Population
58,838
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
1) Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units"
(Figure1, B) and "WMI (Wireless Media Interface)" (Figure 1, C). If the Object
Number (Figure 1, D) matches object number found in (Table 1), then the OTA
update was successful.
A
B
C
D
Figure 1 – Successful OTA update in VeDoc
Object Number
2239028129
2239028229
2239028329
2239028529
2239028429
Relevance to VIN
WMI7D: (WMI7D only or WMI7D and WMI7R)
WMI7D: (WMI7D and WMI7P or WMI7D and
WMI7P and WMI7R
WMI7P
WMI7R (without code 856)
WMI7R (with code 856)
Table 1 –Object Numbers for Updated Inductive Charging Software
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
Customers can alternatively check the status of the OTA update using the
Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and
selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will
show as “Installed” (Figure 3).
Figure 3 – Successful OTA Update
Figure 2 – Over-the-Air Vehicle Updates
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600