PIE0773

Subject:
Engineering Information - Melted Burn Marks and/or Smoke Smell Coming from the Height Adjuster Motor Under the
Front Row Seat
Attention:
Proceed with this EI ONLY if the customer has commented about this concern AND the PIE number is listed in the
Global Warranty Management / Investigate History link (GWM/IVH). If the customer has not commented about this
condition or the EI does not show in GWM/IVH, disregard the PIE, and proceed with diagnostics found in published
service information. THIS IS NOT A RECALL. Refer to latest version of Service Bulletin 04-00-89-053 for more details
on the use of Engineering Information bulletins.
Brand:
Model:
Buick
Enclave
Cadillac
XT4
Model Year:
VIN Breakpoint:
from
to
from
to
2022
2024
—
—
Engine:
Transmission:
—
—
XT5
XT6
Chevrolet
Blazer
Cruze
2023
Equinox
2024
Malibu
Traverse
GMC
Acadia
2023
Terrain
2024
Involved Region or Country
U.S. Dealers ONLY
Condition
Some customers may comment on a smoke smell around the front row seat.
Technicians may find melted burn marks around the height adjuster motor under the front row seat.
GM Engineering is attempting to determine the root cause of the above condition. Engineering has a need to
gather information on vehicles PRIOR to repair that may exhibit this condition. As a result, this information will
be used to "root cause" the customer's concern and develop/validate a field fix.
Cause
Correction
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs
under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must
follow those applicable laws.
If you encounter a vehicle with the above concern, perform the following steps and contact the engineer listed below with your findings:
1.
Visually inspect WITHOUT altering the vehicle or taking anything apart, to see if there is either melting/burn marks around or nearby the motor.
1.1. Ask the customer if they smelled and/or seen smoke or melting coming from under the seat.
1
2.
If either smoke and/or melting/burn marks has occurred, please open a PAC case. The vehicle must remain in the same state that it came into the shop.
Refer to Service Bulletin 18-NA-099 for PAC instructions.
3.
After opening a PAC case (if applicable), contact the engineer listed and provide the VIN and PAC #. If no PAC case was opened, contact the engineer
and provide the VIN and details.
Contact Information
The Contact Information has been redacted.
Please include the following information if leaving a message:
–
Technician name
–
Dealer name and phone number
–
Complete VIN and repair order (R.O) number
On the repair order, document the date and time the call was placed (even if the engineer was not reached).
If engineering is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
If an engineer was contacted or required information was provided, use:
Labor Operation
Description
Labor Time
7086498*
Engineering Information - Melted Burn Marks, Smoke Smell Coming from the
Height Adjuster Motor Under the Front Row Seat
0.5 hr
*This is a unique Labor Operation for bulletin use only.
Version
1
Modified
Released December 21, 2023
2