35940.8.3

Volvo Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
TCAM Replacement Needs Prior Approval
TJ 35940.8.3
Issuer (Dept.)
Issue Date
Status Date
Technical Service
12/14/23
12/20/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3975
Function Description
Page
Mobile data services, general
Page 1 of 5
Attachment
File Name
File Size
Service Advisor Connectivity Questions for Customers.pdf
0.1103 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
NOTE: Your warranty claim might be rejected if the procedure in this TJ is not followed.
In most cases the TCAM does not need to be replaced and can be saved by following the fault
tracing in VIDA or in the below mentioned TJ’s.
As a last step, support can be provided by your local Retailer Technical Support (RTS).
Due to this we are issuing a Prior Approval demand for all TCAM replacements.
This TJ will be a supplement to the below mentioned TJ’s during a period of time (from the release
date until it is closed).
The instructions given in this TJ are mandatory as a last solution, if the service solution described in
the below TJ’s have no effect.
Supplement to:
TJ Number
TJ Number
Customer Symptom
35808
Backup Battery TCAM DTC U210993
E-Call Service Required Message in DIM
36195
Cannot lock/unlock vehicle with remote control key
Cannot Lock/Unlock Vehicle with RCK;
DIM Messages
36514
Software Update Fails and VIDA Can't Connect
Diagnostic communication/connection not
possible
36187
Internet Connectivity Symbols in CCD
Loss of Connectivity/Navigation
NOTE: Additional information regarding connectivity functions and fault tracing can be found within
the Connected Car page on the Retailer Portal. Click on the link below to access the Connected Car
Support Documents webpage:
connectedcarsupport (volvocars.biz)
TCAM = Telematics and Connectivity Antenna Module
Technical Journal 35940.8.3
CSC Customer Symptom Codes
Code
Description
1Z
Service/repair/Software update failed
22
Diagnostic communication/Wired diagnostic connection to vehicle does not work
23
Diagnostic communication/WiFi diagnostic connection to vehicle does not work
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
IV
Text window and warning symbol/Text message
8M
Warning lights and chimes/Other warning/chime problems
EM
Internet Connection/Does not work
6K
Mobile app Volvo Cars/Activation problems
6M
Mobile app Volvo Cars/No information from the vehicle
6N
Mobile app Volvo Cars/Other communication problems
JG
Volvo On Call/Other Volvo On Call problems
KY
Volvo On Call/Does not work
KO
Wifi hotspot connection/Does not work
DTC Diagnostic Trouble Codes
ECU
DTC
Fault Type
TCAM
B116F09
Permanent
Vehicle Type
Eng
Desc
Type Eng
Sales Body Gear Steer
Model
Year
Plant
Chassis range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
234
2022-9999
-
202122-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
ED
E400V6
2021-9999
-
202037-999952
536
EF
E400V2
2022-9999
-
202146-999952
536
EH
E400V8
2024-9999
-
202317-999952
536
EP
E400V16
2024-9999
-
202317-999952
536
ER
E400V12
2024-9999
-
202317-999952
536
K7
BK7KERS
2023-9999
-
202222-999952
536
K8
BK8KERS
2023-9999
-
202222-999952
536
K9
BK9KERS
2023-9999
-
202222-999952
Page 2 of 5
2023-12-20
Technical Journal 35940.8.3
Type Eng
Eng
Desc
536
L1
BL1KERS
536
L3
BL3KERS
536
L5
BL5KERS
Sales Body Gear Steer
539
Model
Year
Chassis range
Struc Week
Range
2023-9999
-
202222-999952
2023-9999
-
202222-999952
2023-9999
-
202222-999952
2022-9999
-
202139-999952
Plant
SERVICE:
In most cases the TCAM does not need to be replaced and can be saved by following the fault
tracing in VIDA or in the above-mentioned TJ’s.
As a last step, support can be provided by your local Retailer Technical Support (RTS).
Contact your local technical helpdesk to get technical prior approval or assistance via remote
session, using your normal escalation process.
Service Advisor Connectivity Questions for Customers (see attached document) - this
document is to be used as a guide for Service Advisors to gain insightful information from
customers, and ultimately support the Technician and Retailer Technical Support Team with analysis.
TJ 35940 TCAM Prior Approval Questionnaire must be completed prior to submitting a Prior
Approval Vehicle Report. If the Vehicle Report does not have an associated Questionnaire, it will be
rejected, as this will aid the Retailer Technical Support (RTS) team in diagnosing the issue.
The Questionnaire can be found by pasting the link below into your preferred browser or scanning
the QR code:
*Login using your [email protected] and your CDSID password
https://forms.office.com/e/eB58XWF2nC
2023-12-20
Page 3 of 5
Technical Journal 35940.8.3
Warranty claim info:
To get warranty claim accepted, the vehicle report reference number must be submitted in the repair
order text.
VEHICLE REPORT:
Yes, please submit a Vehicle Report to your local technical helpdesk to get technical prior approval
or assistance via remote session.
Use concern area “Vehicle Report” and sub concern area “Support Needed”, use function group
3975.
Title the report “TCAM Prior Approval or remote support”, describe the symptom(s) as thoroughly as
possible and also attach the VIDA diagnostic log to the report.
To view TJ attachment continue to next page. This TJ has one attachment.
Page 4 of 5
2023-12-20
Dear Service Managers & Service Advisors,
The following questions are intended to speed up the prior approval process so that
technicians have this information if a TCAM (telematics connectivity antenna module)
replacement is needed.
Having these answers directly from the customer if there are connectivity related concerns will
streamline the process at your retailer, for the support team, and ultimately the customer.
What questions should service advisors ask customers?
If a customer has a connectivity issue:
•
•
•
•
•
•
When date did it last happen?
Does it happen in a specific location?
Does it happen after driving for a while? At startup?
How long did they lose connectivity?
Did they notice the connection triangle had an X? an empty triangle? (see images below)
Has the customer performed any resets? (home button, TCAM)