SFCC_DEC2023_32

November Shop Foreman Conference Call
IMC Customer Concern Intermittent or Permanent Loss of Audio
Concern
Due to time required to complete in shop vehicle set up and workflow for Audio
loss, it has been found that workflow may provide false result if IMC is not in a
faulted state when workflow is run to identify potential Polar Switch Firmware
fault.
Range Rover
• 17-22MY Range Rover
• 18– 20MY Sport
• 18 – 20MY Evoque
• 18-20MY Velar
Discovery
• 17-22MY Discovery
• 18-20MY Discovery Sport
Jaguar
• 19-20MY I-PACE
• 18-20MY F-PACE
• 18-20MY XF
• 18-20MY E-PACE
Action
It is recommended to perform the following check to confirm in real time result
of workflow for Polar Switch Firmware while Audio concern is actively present.
NOTE: This should be performed as a supplementary check to the Guided
Workflow only.
1.
Using Touch Screen press and hold left of clock until Service Screen is
displayed
2.
From the Service Screen, select the Service Information tab to access the
System Information screen
3.
Then select Infotainment Master Controller tab to review the software
currently reporting in the IMC
Workshop Manual, Section 415-01: Information and Entertainment > Diagnosis & Testing &
Training > CDC800257ENLNA_116L - Infotainment
CUSTOMER LOVE
UNITY
INTEGRITY
GROWTH
IMPACT
32
November Shop Foreman Conference Call
IMC Customer Concern Intermittent or Permanent Loss of Audio
Continuing from previous slide, once Infotainment Master Controller tab is
selected the IMC files reporting will be displayed. Scroll down the list until “Polar
Switch Firmware” is displayed.
If Polar Switch Firmware reports in IMC
recommendation is AAM replacement
CUSTOMER LOVE
UNITY
INTEGRITY
GROWTH
IMPACT
Range Rover
• 17-22MY Range Rover
• 18– 20MY Sport
• 18 – 20MY Evoque
• 18-20MY Velar
Discovery
• 17-22MY Discovery
• 18-20MY Discovery Sport
Jaguar
• 19-20MY I-PACE
• 18-20MY F-PACE
• 18-20MY XF
• 18-20MY E-PACE
If Polar Switch Firmware does not report and
shows “Feature not fitted” recommendation is
IMC replacement
33