2066502/3
Service Bulletin Details
Public Details for: 2066502/3
Charging starts and stops when using a high voltage charging unit - dtc P33E800 is evident within 00c6. Customer statement / workshop findings: - when using a high voltage charging unit to charge the high voltage battery, charging starts
Models from 2023
2023 BENTLEY BENTAYGA HYBRID |
Models from 2022
2022 BENTLEY BENTAYGA HYBRID |
Models from 2021
2021 BENTLEY BENTAYGA HYBRID |
Models from 2020
2020 BENTLEY BENTAYGA HYBRID |
Technical product information Charging starts and stops when using a high voltage charging unit - DTC P33E800 is evident within 00C6 Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2066502/3 No. Level EH Status Approval Release date Event memory entries Diagnostic address Event memory entry Fault type Fault status 00C6 - High-voltage battery charger P33E800: Charge socket A, charge connector lock mechanical malfunction static New customer code Object of complaint electrical power, electric system, data transfer -> power supply electrical power, electric system, data transfer -> battery management -> charging highvoltage battery Vehicle data Bentayga Hybrid Sales types Type 4V14F9 4V14F9 4V14F9 4V14F9 MY 2020 2021 2022 2023 Brand Designation Engine code Gearbox code Final drive code E * * * E * * * E * * * E * * * Documents name INTERNAL Complaint type functionality functionality -> defective function sequence Position Customer statement / workshop findings Customer statement • When using a high voltage charging unit to charge the high voltage battery, charging starts and is then interrupted/stops Workshop findings The following DTC is also evident: • P33E800: Charge socket A, charge connector lock mechanical malfunction - passive/sporadic Technical background CAUTION CAUTION Referring to Figure 1 - Whilst charging the high voltage battery when using a high voltage charging unit (with the vehicle in an unlocked condition) the charge socket locking pin retracts. The unsupported weight of the cable results in the cable relaxing within the charge socket, the charging issue is then evident once the vehicle is locked, this is due to the locating pin being unable to lock into place resulting in the charging process being interrupted Figure 1 In the event the issue is as described within the Customer statement/Workshop findings section, refer to the instructions within the Measure section of this TPI TPI Revision history 2066502/2 2023 Model year added into the Header data 2066502/3 Software update added within the Measure section New Flying Spur applicability removed from the header data as no longer applicable Production change - Measure 1) Referring to Rep.Gr 93 - Carry out an Inspection and classification of the Hybrid battery unit AX1 VERY IMPORTANT: In the event that the classification result of the battery is ‘Normal’ the operative should conduct the remaining steps of this TPI from step 2 However INTERNAL If the classification result of the battery is either ‘Danger’ or ‘Warning’ then move the car to the quarantine area and raise a DISS immediately, the operative MUST NOT continue with any other work unless instructed via the open DISS query Software update to the High voltage battery charger 00C6 General information for the reprogramming: • The closed-circuit voltage of the vehicle must be at least 12.5 V during the reprogramming. Connect the battery of the vehicle to an external power supply. For further information see the Maintenance manual. • During the reprogramming switch off all unnecessary consumers (ventilation, seat heater, interior lights). • Because of the highest transmission stability we recommend the use of the diagnosis interface VAS 6154 (WiFi diagnostic tool) only in the USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these units are not available, the diagnosis interface VAS 5054 (A) can also be used in USB mode 2) Select and run Guided fault finding • Within the Special functions tab select SVM – Code Input • Select Perform test (Figure 2) Figure 2 3) On the next screen enter the SVM code 4V00C6ZDC01 and select Adopt (Figure 3) • Follow all on screen prompts Figure 3 • All control modules will now be interrogated. 4) Once this is complete, a confirmation message will be evident confirming that the all actions have been completed successfully • Select Done/Continue • Follow on screen prompts until program end • Clear all DTC’s before conducting the remaining steps 5) On completion of steps 2 and 3, carry out the remaining instructions to completion: 6) After the update programming, gear selection will not be possible. To wake up the system a bus silence is required, carry out the following steps in the order stated below: INTERNAL • Switch off the ignition • Remove the diagnostic interface from the OBD port • Switch off and remove the battery charger from the vehicle • • Close the bonnet and all doors then lock the vehicle Wait 5 minutes so that the vehicle goes into bus silence • When 5 minutes has elapsed, unlock the vehicle and open the driver’s door • Switch on the ignition • Confirm that the gear selection is now possible 7) On completion raise a non-technical DISS ensuring the following text is copied and pasted into the DISS query !!!!!TPI: 2066502/- conducted - charging starts and stops when using a high voltage charging unit!!!!! NOTICE Figure 4 In the event that there is a new charging complaint with different DTC’s logged, reference should also be made to other VIN applicable charging issue related TPI’s where relevant Warranty accounting instructions Warranty type Damage service number Damage code Labour Labour operation code Time INTERNAL 110 or 910 93 03 00 55 01 51 00 00 As per the ODIS log (Must not exceed 30 time units)