N232422680

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6765
URGENT - DISTRIBUTE IMMEDIATELY
Date:
January 10, 2024
Subject: N232422680 - Customer Satisfaction Program
Moonroof Glass Primer
Models: 2024 Buick Enclave
2023 Chevrolet Traverse
Equipped with ROOF-SUN, GLASS, SLIDING, ELEC,
TRANSPARENT GLASS FIXED (RPO C3U)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N232422680
today. The total number of U.S. vehicles involved is approximately 426.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in January 2024.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated January 10, 2024. A list of vehicles in dealer inventory is attached to this
message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N232422680 Moonroof Glass Primer
Release Date:
Attention:
January 2024
Revision:
00
This program is in effect until January 31, 2026.
Make
Model Year
From
To
2024
2024
2023
2023
Model
Buick
Chevrolet
Enclave
Traverse
RPO
C3U
Description
ROOF-SUN, GLASS, SLIDING,
ELEC, TRANSPARENT GLASS
FIXED
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2023 and 2024 model year Buick Enclave and Chevrolet Traverse vehicles, equipped with
ROOF-SUN, GLASS, SLIDING, ELEC, TRANSPARENT GLASS FIXED (C3U), may have a condition in
which the moonroof glass was produced without clear surface primer.
Dealers are to replace the moonroof panel.
Parts
Quantity
1
1
Part Name
WINDOW ASM-RF STA – BUICK ONLY
WINDOW ASM-RF STA – CHEVROLET ONLY
Part No.
84252943
84650856
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Window to order.
It is estimated that only 486 involved vehicles will require parts replaced. Due to the small number of vehicles
anticipated that will need this fix and the limited initial parts availability, dealers are encouraged not to order
these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9107117
Description
Sublet Repair
Labor
Time
3.0
Trans.
Type
ZFAT
Net
Item
*
*Amount identified in “Net Item” should represent the actual sum total of the sublet repair.
Service Procedure
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to
the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth
in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
Important: Dealers must order a replacement rear sunroof window prior to scheduling repair with glass repair facility.
1.
Replace the Rear Sunroof Window. Refer to Sunroof Window Replacement – Rear in SI. Sublet repair to local glass
repair facility.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Copyright 2024 General Motors. All Rights Reserved.
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Customer Satisfaction Program
N232422680 Moonroof Glass Primer
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through January 31, 2026. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through January 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N232422680 Moonroof Glass Primer
January 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 model year Chevrolet Traverse or 2024 Buick Enclave may have a condition in which
the moonroof glass was produced without clear surface primer.
Your satisfaction with your Chevrolet Traverse or Buick Enclave is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the moonroof panel. This service will be performed for you at no
charge until January 31, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Buick
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-521-7300
1-800-222-1020
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232422680
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