14192
Service Bulletin Details
Public Details for: 14192
Unwanted transfer case shift to neutral
Models from 2015
2015 CHEVROLET SILVERADO 2500 |
2015 CHEVROLET SUBURBAN |
2015 CHEVROLET TAHOE |
2015 GMC SIERRA 2500 |
2015 GMC YUKON |
2015 GMC YUKON XL |
Models from 2014
2014 CHEVROLET SILVERADO 1500 |
2014 GMC SIERRA 1500 |
Bulletin No.: 14192 Date: June 2014 Recall Bulletin PRODUCT SAFETY RECALL SUBJECT: Unwanted Transfer Case Shift to Neutral MODELS: 2014 Chevrolet Silverado 1500 2014 GMC Sierra 1500 2015 Chevrolet Silverado, Suburban, Tahoe 2015 GMC Sierra, Yukon, Yukon XL Equipped with Automatic Transfer Case (RPO NQH) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle. CONDITION General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 model year Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles, and 2015 model year Chevrolet Silverado, Suburban and Tahoe and GMC Sierra, Yukon and Yukon XL vehicles equipped with Automatic Transfer Case (Option Code NQH). Some of these vehicles have a condition in which an electric signal short may cause the active transfer case to switch to neutral without operator input. The transfer case mode selection knob would still indicate the last selected drive mode, and the driver will not have any feedback that the transfer case is in neutral. If the transfer case switches to neutral while the vehicle is in motion, the customer would experience loss of motive power, which could increase the risk of a crash. If the vehicle is parked, the vehicle could exhibit unintended motion if the parking brake is not set, which could also increase the risk of a crash. CORRECTION Dealers are to reprogram the Transfer Case Control Module. VEHICLES INVOLVED All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required Copyright 2014 General Motors. All Rights Reserved. Page 2 June 2014 Bulletin No.: 14192 inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall. PART INFORMATION No parts are required. SERVICE PROCEDURE Note: Carefully read and follow the instructions below. DO NOT attempt to order the calibration number from GM Customer Care and Aftersales. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided. DO NOT program a control module unless directed to by a service procedure or a service bulletin. If the control module is not properly configured with the correct calibration software, the control module will not control all of the vehicle features properly. Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install the EL-49642 SPS Programming Support Tool to maintain system voltage. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc. During the programming procedure, follow the SPS prompts for the correct ignition switch position. Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO. For reference, the Range/Mode switch on the instrument panel of vehicles equipped with an NQH transfer case have 5 positions for the switch (2HI / AUTO / 4HI / 4LO /Neutral). Only vehicles with an NQH transfer case have all 5 switch positions. Refer to Transfer Case Shift Control Module Programming and Setup (NQH) for additional information on programming the transfer case shift control module. Page 3 June 2014 Bulletin No.: 14192 1. Install EL-49642 SPS programming support tool. 2. Access the Service Programming System (SPS) and follow the on-screen instructions. 3. On the SPS Supported Controllers screen, select K69 Transfer Case Control Module – Programming and follow the on-screen instructions. 4. On the SPS Supported Controllers screen, select K69 Transfer Case Control Module – Setup and follow the on-screen instructions. 5. At the end of programming, choose the “Clear All DTCs” function on the SPS screen. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise. Labor Code 9100680 Description Transfer Case Shift Control Module Reprogramming with SPS Labor Time 0.4 CUSTOMER NOTIFICATION – For US and Canada General Motors will notify customers of this recall on their vehicle. CUSTOMER NOTIFICATION – For Export Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter. DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and Possessions) It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately Page 4 June 2014 Bulletin No.: 14192 repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time. DEALER RECALL RESPONSIBILITY – All All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles. Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter. In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification