0821023

Technical Service Bulletin (TSB)
Radio T25.50 USB Software Update
REFERENCE:
TSB: 08-210-23 REV. A
GROUP: 08 - Electrical
Date:
November 16, 2023
REVISION: 08-210-23
VEHICLES
AFFECTED:
2022 - 2023 (RU) Chrysler Pacifica
MARKET APPLICABILITY:
This bulletin applies to vehicles built on or before April 04, 2023 (MDH
MEA
NA
0404XX) equipped with:
SA
IAP
• Uconnect 5 Nav w/10.1" Display (Sales Code UBN).
• Uconnect 5 Nav w/10.1" Display (Sales Code UEN).
EE
CH
• Uconnect 5 w/10.1" Display (Sales Code UBG).
• Uconnect 5 w/10.1" Display (Sales Code UEG).
• Uconnect 5 w/10.1" Display (Sales Code UFG).
• Uconnect 5 Nav w/10.1" Display (Sales Code UFN).
CUSTOMER
SYMPTOM:
The customer may describe one or more of the following:
• Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set.
• Radio reset (Rearview camera functions normally).
• Voice Recognition (VR) inoperable.
• Wireless CarPlayT® inoperable.
• Audio sources inoperable.
• Display switches to Nav on VR prompt.
• Vehicle Positioning (Lat/Long) inoperable.
• Surround View Camera inoperable (Rearview camera functions normally).
• Unable to exit FamCam.
• Audio Repetition inoperable.
• Electric vehicle pages inoperable.
• Translated text is incorrect.
• Profile avatar changes in Valet Mode.
• Display does not return to idle mode after call.
• Dynamic rear view camera guidelines inoperable (Rearview camera functions normally).
• FOTA popup won’t dismiss.
• Ambient Lights Setting inoperable.
• Call Status on after all ended Favorites available in valet mode.
• SXMT® Favorites inoperable.
• Tutorial App inoperable.
• Audio Repetition stops during incoming calls.
• Unable to connect second device.
• Unable to exit Seat Comfort popup.
• Call does not end on the Instrument Panel Cluster (IPC).
• Seat Comfort graphic incorrect.
• Headphone button for front passenger display inoperable.
• Schedule update inoperable.
• USB media source inoperable on front passenger display.
• SXMT® inoperable.
• Wireless Android Auto® inoperable.
• Media sources duplicated.
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CAUSE:
Audio unmuted at door close.
Radio freeze (Rearview camera functions normally).
Radio input lagging.
Navigation active with no active route.
Scheduled cabin cooling inoperable.
Incorrect phone repetition displayed.
Navigation routing inoperable.
Unable to exit Electric Vehicle Pages.
Comfort softkeys incorrect.
Comfort graphic overlap.
Unable to change audio sources.
Audio sources unavailable after profile switch.
No incoming call popup on Uconnect phone.
FamCam image in black and white.
SOS call status banner remains after call ended.
Press and hold inoperable on comfort temperature slider.
Setting preferences will not return to default.
Display input lagging after CarPlayT® is connected.
Changing to unselected audio source.
Setting preferences not saved on correct profile.
Translation error in Portuguese.
Memory seats not saved on correct profile.
Audio loss.
Incorrect keyboard in Japanese.
SXMT® channel art incorrect.
Rear Seat Entertainment (RSE) audio overlap.
European Media Source (DAB) available on North America vehicles.
Black screen (Rearview camera functions normally).
Unable to delete profile.
Assist call inoperable.
Unable to navigate menu with ongoing SOS call.
Radio software
This bulletin supersedes Technical Service Bulletin (TSB) 08-210-23, date of issue August 31, 2023,
which should be removed from your files. All revisions are highlighted with **asterisks** and include
an updated Discussion section.
REPAIR SUMMARY:
This bulletin involves inspecting the software level and updating the software to T25.50.
DISCUSSION:
**This service action has been put on hold until further notice.**
POLICY:
Reimbursable within the provisions of the warranty.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.