N232413380

Customer Satisfaction Program
N232413380 Vehicles Shipped with Undersized A/C Compressor
Release Date:
Attention:
January 2024
Revision:
00
Please note, there are only 5 involved VINs in the USA. The VINs are below:
1GKKNRL46PZ187042
1GKKNKL4XPZ187018
1GKKNKL40PZ186976
1GKKNUL46PZ187044
1GKKNRL43PZ186978
This program is in effect until February 28, 2026.
Make
Model
GMC
Acadia
Model Year
From
To
2023
2023
RPO
LSY
and
C69
Description
ENGINE-GAS, 4 CYL, L4, 2.0L,
SIDI, DOHC, VVT, ALUM,
TURBO, VAR 3
and
HVAC SYSTEM RR-AIR
CONDITIONER
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2023 model year GMC Acadia vehicles may have been built and shipped with the incorrect A/C
compressor installed.
Dealers are to replace the A/C compressor.
Parts
Quantity
1
1
1
1
Part Name
Air Conditioning Compressor (with C69)
Air Conditioning Compressor Tube Seal
Air Conditioning Evaporator Tube Seal
Air Conditioning Lubricant - PAG
Part No.
86792426
13579646
13579648
19354657
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106978
Description
Replace Air Conditioning Compressor, with Recovery, Recharge,
and Oil Balance
Labor
Time
2.7
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Remove the air conditioning compressor. Refer to Air Conditioning Compressor Replacement (LSY) in SI.
•
2.
Record the PAG oil volume removed during the refrigerant recovery process.
Drain the PAG oil from the removed air conditioning compressor into a clean graduated cylinder.
•
Record the volume of PAG oil drained.
Note: The amount of PAG oil in the refrigerant system is insufficient for the new air conditioning compressor, therefore
additional PAG oil must be added to the amount removed during recovery and compressor draining. Follow the revised
air conditioning compressor oil balancing procedure in step 3. The correct total volume of PAG oil is 230 ml.
3.
Add the volumes of oil removed during refrigerant recovery and compressor draining. Add 150ml (5.07oz) to this total
to figure out how much PAG oil must be added to the new air conditioning compressor prior to installation. Utilize the
following formula:
Copyright 2024 General Motors. All Rights Reserved.
Page 1 of 3
Customer Satisfaction Program
N232413380 Vehicles Shipped with Undersized A/C Compressor
150ml (5.07oz) PAG Oil + PAG Oil Recovered + A/C Compressor PAG Oil Drained = PAG Oil Volume Required to Add
4.
Add the calculated sum of PAG oil from step 3 to the air conditioning compressor or by filling the system using GE45037 A/C Oil Injector.
5.
Install the NEW air conditioning compressor. Refer to Air Conditioning Compressor Replacement (LSY) in SI.
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be decertified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through February 28, 2026. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through February 28, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 3
Customer Satisfaction Program
N232413380 Vehicles Shipped with Undersized A/C Compressor
January 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 model year GMC Acadia may have been built may have been built and shipped with
the incorrect A/C compressor.
Your satisfaction with your Acadia is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the A/C compressor. This service will be performed for you at no
charge until February 28, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GMC Acadia provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232413380
Page 3 of 3
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6768
URGENT - DISTRIBUTE IMMEDIATELY
Date:
January 17, 2024
Subject: N232413380 - Customer Satisfaction Program
Vehicles Shipped with Undersized A/C Compressor
Models: 2023 GMC Acadia
Equipped with ENGINE-GAS, 4 CYL, L4, 2.0L, SIDI, DOHC, VVT,
ALUM, TURBO, VAR 3 and HVAC SYSTEM RR-AIR CONDITIONER
(RPO LSY and C69)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N232413380
today. The total number of U.S. vehicles involved is 5. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated January 17, 2024. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS