23-NA-183

Subject: Radio Software Version Y171 – Multiple Updates
This Service Bulletin replaces PIT5999, PIT6008, and PIT6032. Please discard all copies of PIT5999 and PIT6032
and PIT6008.
Brand:
Model:
Model
Year:
from
to
Silverado 1500 New (RPO J22, VIN Digit 5 = A /
D)
2022 2022
Silverado 1500
2023 2024
Silverado 2500HD/3500HD
2024 2024
Chevrolet
VIN:
Engine:
Transmission:
from ot
Suburban
2022 2023
Tahoe
Sierra 1500 New (RPO J22, VIN Digit 5 = H / U)
2022 2022
Sierra 1500
2023 2024
Sierra 2500HD/3500HD
2024 2024
Yukon
Yukon XL
2022 2023
GMC
North America, Europe, Uzbekistan, Russia, Middle East, Bolivia (West), Chile (West), Colombia (West),
Involved Region or CounEcuador (West), Peru (West), Japan, Cadillac Korea (South Korea), Thailand (ASEAN), Other Africa,
try
Argentina, Brazil, Paraguay, Uruguay
Additional Options
(RPOs)
Equipped with Radio RPO IOK.
Condition
Some customers may comment on software related issues. Continuous improvement software updates
are being released with improvements made in several areas.
Cause
The cause of the condition may be software anomalies.
Note: Verify the current radio software by going to Settings —> About —> Build Information.
Correction
A new radio software update, version Y171, was released to service for vehicles equipped with Infotainment system RPO IOK. In addition to providing general robustness and stability enhancements,
this update includes all enhancements from previous software version releases. Along with the vehicles
mentioned above, vehicles in unconnected markets, and fleet customers may need the dealer to reprogram the radio with the new software package.
Caution: to avoid potential programming errors, ensure both programming events (Programming and
USB File Transfer) are performed.
Y171 Most Notable Improvements
Important: Improvements will vary by model, build configuration, system, and sales region. Not all vehicles have all
features.
Most notable improvements contained in this release may include:
• Customer may have intermittent drops in audio.
• When starting the vehicle, the blower motor speed may drop unexpectedly.
• A customer may not be able to save Favorites or keep a phone paired to the vehicle because it is in the Guest profile
with no way to get to the Driver profile.
• CarPlay might play through the phone instead of the vehicle.
• There may be no radio audio after a phone call ends.
• The customer might have no radio audio.
• Text message playback might play through the phone instead of the vehicle.
• In the trailering app the brake gain does not save.
• The customer might have a black screen when using Hulu.
• The HUD might show audio metadata for too short of a time, or not at all, when changing stations.
• Google play security patches.
Service Procedure
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow
those applicable laws.
Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable
(hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming,
programming failure or control module damage may occur.
• Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.
• Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
• Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power
(exterior lights, HVAC blower motor, etc) is off.
• Please verify that the radio time and date are set correctly before inserting USB drive into vehicle for programming,
otherwise an error will result.
• Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.
Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu
and the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming
System 2 (SPS2) for programming or reprogramming a module.
• For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before
reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC
application memory from a previous vehicle.
• If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not
match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top
center window and use these for programming or reprogramming the subject module with the correct vehicle VIN
and software and/or calibrations.
• The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of
the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs
to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.
• The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of
the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs
to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate.
Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning
programming.
5743643
Important: If the vehicle VIN DOES NOT match, the message below will be shown
5877000
5644477
Important: Techline Connect screens shown above.
Important: If the same calibration/software warning is noted on the TLC Summary screen, select OK and follow screen
instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue
box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1. Reprogram the radio. Refer to A11 Radio: Programming and Setup .
5644478
Note: The screenshot above is an example of module programming and may not be indicative of the specific module
that is being programmed. Module selection and VIN information have been blacked out.
Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the
Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the
WCC on the screen.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor
operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
Labor Operation
Description
Labor Time
*2889888
Update Radio to Y171 via SPS/USB
0.6 hr
*This is a unique Labor Operation for Bulletin use only.
Labor Operation
Description
Labor Time
Important: **To avoid warranty transaction rejections, carefully read and follow the instructions below:
6125814
• The Warranty Claim Code must be accurately entered in the “Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the
FINAL code provided by SPS2.
Warranty Claim Code Information Retrieval
6125774
If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows:
1.
2.
3.
4.
Open TLC on the computer used to program the vehicle.
Select and start SPS2.
Select Settings (1).
Select the Warranty Claim Code tab (2).
The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Version
Modified
4
Released November 03, 2023
Revised November 14, 2023 – Added 2023 SUV Model Year, 2024 1500, 2500HD, and 3500HD Truck Model Year.
Revised December 20, 2023 - Removed Australia/New Zealand from Involved Regions or Country Section.
Revised January 04, 2024 – Added a note to Correction Section.