MAS003392

TECHNICAL SERVICE OPERATIONS
MAS003392 BOL 23-01
Diagnostic Sheet
FROM: Maserati TSO
TO: Maserati Network
Difficulty opening doors
DATE: DECEMBER 8 2023
Contents:
CASE 1: (Page 1) Levente (M161) from MY21 onwards equipped with "Soft Door Close"
(Opt. 228+)
CASE 2: (Page 4) QP (M156) and Ghibli (M157) (from MY18 to MY22) and Levente
(M161) from MY18 to MY20 (included) equipped with "Soft Door Close" (Opt. 228+).
NOTE: This Diagnostic Sheet requires a BOL to be opened
CASE 1
Models: M161 from MY21 onwards equipped with "Soft Door Close" (Opt. 228+)
Complaint: Difficult or not possible to open the doors.
The operational performance of the door locks may be impacted by environmental
conditions characterized by high humidity and low temperatures, or due to incorrect
positioning of the Bowden cable. These factors can potentially lead to increased
difficulty or even render it impossible to open one or more doors.
ECU errors: No DTCs
Note: DO NOT apply any type of grease or lubricant during PDI or Service of the Soft
Close Lock mechanism as this may affect operation.
CHECKLIST
1) In what atmospheric conditions did the anomaly occur (For example:
rain, wind, fog, outside temperature)?
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003392
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 1 of 5
TECHNICAL SERVICE OPERATIONS
2) Is the Customer Complaint reproducible in the workshop?
☐YES
NO☐
If yes, attach a video to the BOL report.
3) Perform the door handle stroke measurement by following the procedure below:
•
•
Slowly pull the handle until the door, if possible, is unlocked;
Measure the stroke with a caliper, as shown in the following image;
• Write the measure (in mm):
mm
Remove the Door Panel of the affected side and take a picture of the Door Lock
Bowden Cable Layout as is (to be attached to the BOL); then compare the
Bowden cable layout to the pictures below:
CORRECT BOWDEN CABLE POSITION
Picture 0
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003392
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 2 of 5
TECHNICAL SERVICE OPERATIONS
CASE 1: WRONG POSITION
In this case, as shown in Picture 1, the
Door Lock Bowden Cable is “too low” if
compared to the position of the connector
and the handle. This wrong positioning
could take to a difficult or not possible
door opening from the outside, by
increasing the Door Handle stroke.
See below “HOW TO FIX” to reposition
the Bowden cable and solve the Customer
Concern.
Picture 1
CASE 2: WRONG POSITION
In this case, as shown in Picture 2, the
Door Lock Bowden Cable is “too high” if
compared to the position of the connector
and the handle. This wrong positioning
could take to a difficult or not possible door
opening from the outside.
See below “HOW TO FIX” to reposition
the Bowden cable and solve the Customer
Concern.
Picture 2
HOW TO FIX
In order to reposition the Door Lock
Bowden Cable in Picture 1 and 2, you’ll
have to pull and let it to slide through the
white clamp into the Picture 3 until the
Bowden cable reaches its correct position
(as per Picture 0).
Picture 3
4) Take a picture: Attached to the BOL after having repositioned the Door Lock
Bowden Cable and report to the BOL the new measurement of the handle door
stroke according to point 3), to confirm the success of the operation (handle door
stroke reduction) and the resolution of the Customer Complaint.
Note: The external handle stroke will have to be included between 22 and 28 mm,
after the Bowden cable repositioning. If the stroke is over 30 mm, it means
there is a problem.
5) Please open a BOL as Support Request for CASE 1 by providing all
Diagnostic outcomes of the above checks.
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003392
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 3 of 5
Models: M156 and M157 (from MY18 to MY22) and M161 from MY18 to MY20
(included) equipped with "Soft Door Close" (OPT 228+).
Complaint: Difficult or not possible to open the doors.
The operational performance of the door locks may be impacted by environmental
conditions characterized by high humidity and low temperatures, or due to incorrect
positioning of the Bowden cable. These factors can potentially lead to increased difficulty
or even render it impossible to open one or more doors.
ECU errors: no DTC
Solution: Proceed with the replacement of the defective door lock (for all models: M156 –
M157 and M161) and open a BOL as Factory Information by filling out the following
checklist to get approval to submit the warranty claim.
Note: DO NOT apply any type of grease or lubricant during PDI or Service of the Soft
Close Lock mechanism as this may affect operation.
CHECKLIST
1)
In what atmospheric conditions did the anomaly occur (Example; rain, wind, fog,
sun, outside temperature)?
2) Is the Customer Complaint reproducible in the workshop?
☐YES
NO☐
If yes, attach a video to the BOL report.
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003392
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 4 of 5
TECHNICAL SERVICE OPERATIONS
CASE 2
TECHNICAL SERVICE OPERATIONS
3) Perform the door handle stroke measurement by following the procedure below:
•
•
Slowly pull the handle, if possible, until the door is unlocked;
Measure the stroke with a caliper, as shown in the following image;
•
Write the measure (in mm):____
mm
4) Other findings useful for the description of the anomaly:
5) Replace the defective Door Lock;
6) Take a picture of the traceability code, when the Door Lock gets removed to
perform the repair action, as shown below; to be attached to the BOL.
7) Please open a BOL as Factory Info for CASE 2 by providing all Diagnostic
outcomes of the above checks.
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003392
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
Page 5 of 5