UPDATE23F1

Technical Service Bulletin
UPDATE 23F1 - SVM update and Missing Emblems (FED_EMS)
November 16, 2012. Supersedes Technical Service Bulletin Group 23 number 10-05 dated February 26, 2010 for
reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Audi Q7
2010
000492 – 005006
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
11/16/2012
Warranty Parameter Updated
3
-
Revised Required Parts & Tools
2
2/26/2010
Revised header data controlling TSB display in ElsaWeb
1
2/24/2010
Original publication
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
• The “TDI” and rear “quattro” emblems are missing from the lower right corner of the rear lid.
• MIL on.
• DTC P229F or P2201 (NOx Sensor Circuit Range/Performance) stored in ECM.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 23F1 code in the ElsaWeb Campaign/Action Information
screen on the day of repair.
• Vehicle must be within the Limited New Vehicle Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
The work instructions for installing the “TDI” and rear “quattro” emblems during assembly were removed for a
short production run.
Software update needed.
© 2010 Audi of America, Inc.
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Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
The work instructions were updated to include placing the “TDI” and rear “quattro” emblems on vehicles shipped to
North America.
New software in the 4L0 907 401 B Control Module (J623) addresses the condition.
Service
Criteria 01 – SVM update
1. Follow all instructions in the attached TSB 2011732 00 Software Version Management (SVM), operating
instructions.
2. Update the instrument cluster (J285) using the SVM action code as listed in the table below if necessary.
Model
Engine and/or
Transmission
Old Software Part Old
Software
Number
Version
New Software
Part Number
New
Software
Version
SVM Action
Code
(or higher)
Q7
3.0L TDI V6 CATA 4L1 910 401 G
0050
4L1 910 401 G
0060
23F1A001
Criteria 02 – Apply vehicle badging
Preparing the vehicle
1. For cold climates, allow the surface of the rear lid to warm to at least 65°F by bringing the vehicle inside before
starting the repair. Failing to do so will prevent the adhesive from adhering properly to the vehicle.
2. Clean the surface of the rear lid using soap and water, and allow the surface to fully dry.
3. Ensure no debris from the drying towel remains on the mounting surface.
Aligning the emblems
1. The bottom edge of the “Q7” emblem and the bottom edge of the “TDI” emblem should be aligned with each other on
the same horizontal line as indicated by the red line in Figure 1. The “quattro” emblem sits below this line.
© 2010 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Alignment of “Q7” and “TDI” emblems.
2. Use the dimensions in Figure 2 to align the emblems.
Figure 2.
A. The right edge of “TDI” emblem relative to the center of vehicle: 531.0 mm.
B. The bottom edge of the “TDI” emblem relative to the bottom edge of lift gate: 82.0 mm.
C. The spacing between the “TDI” emblem and the “quattro” emblem: 4.0 mm.
© 2010 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Tip: The “TDI” and “quattro” emblems should have
the same approximate width, but if one of the emblems
is slightly longer than the other, align the right edge of
the emblems with respect to each other (right justify).
Figure 3. Right-justified emblems (extreme case shown).
3. The new “TDI” emblem comes prepared with brown
adhesive paper on the front surface of the emblem to
help maintain the correct spacing of the “T”, “D”, and “I”
during installation.
Carefully remove the wax paper covering the adhesive
on the rear of the emblem. Keep the adhesive paper on
the front still intact.
Figure 4. New TDI emblem.
4. Place the emblem on the rear lid surface.
5. Gently remove the adhesive paper on the front of the emblem.
Tip: Pressing on the emblems once they are installed could cause them to shift slightly. Be careful when
applying force. Always allow the adhesive time to settle before washing the vehicle.
6. The “quattro” emblem has only a single piece of brown
wax paper covering the rear adhesive.
Peel back only the right half of the paper.
Figure 5. New quattro emblem.
7. Align the right edge.
8. Peel back the remaining paper and align the left side.
Warranty
© 2010 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Update Time Requirements/
Reimbursement
To ensure prompt and proper payment, be sure to immediately enter the
applicable reimbursement code listed below upon completion of the repair
work. Claims will be paid only for vehicles that show the 23F1 code in the
ElsaWeb Campaign/Action Information screen on the day of repair.
23F1 Saga Claim Entry Procedure
Check ElsaWeb to determine whether the 23F1 Update is open.
Service No.: 23F1
Damage Code: 0066
Parts Manufacturer - Removed part: 002
Claim Type
Vehicles may have more than one
criteria. Complete and claim all
applicable criteria on one claim.
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria ID
01
02
Repair operation
Labor Operation Number
TU
Check software levels, no update necessary
01 83 00 99
20
Check software levels, perform update
24 70 25 99
40
Check for rear emblems
01 83 00 99
5
66 50 24 99
10
OR
OR
2 Rear emblem replace
There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period, the customer has the option to pay for the repair.
If the customer agrees to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
If the customer does not agree to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
© 2010 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Additional Actions Some of the affected vehicles may be involved in additional Required
Vehicle Update Technical Service Bulletins. Please check your ElsaWeb
Campaign/Action Information screen so that any additional required work
can be done simultaneously.
Update
Verification
For verification, always check the ElsaWeb Campaign/Action Information
screen. The ElsaWeb system is the only binding inquiry and verification
system; other systems are not valid and may result in non-payment of a
claim.
Help for Claim
Input
For questions regarding claim input, contact the Warranty Helpline.
Please do not contact the Campaign Helpline regarding claim input.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
Required Parts and Tools
Part Number
Part Description
Quantity
4H0 853 737 B 2ZZ
TDI emblem (chrome)
1
4B0 853 737 D 2ZZ
quattro emblem (chrome)
1
• Destroy and properly dispose of removed parts in accordance with local, state and federal/provincial
environmental regulations.
• If you have exhausted your allocated parts and you require additional parts for vehicles affected by this RVU
but have exceeded your Upper Order Limit, please submit your requests for additional parts via email to
[email protected]. Be sure to include the affected VINs with your order. Prior to submitting your
request, ensure that each vehicle has the 23F1 code open in ElsaWeb. Your order will be reviewed and
processed accordingly.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
© 2010 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.