A1524462072713_1

Technical Service Bulletin
13 Gearbox: Service info on noises from drivetrain, dual-mass flywheel
15 24 46 2072713/1 January 12, 2024.
Model(s)
Year
A4, and A4
allroad
2017 – 2024
Q5
2018 – 2024
A5, A5 Cabriolet,
A5 Sportback,
2019 – 2024
and A7
Q5 e quattro
2020 – 2024
Q5 Sportback
2021 – 2024
A7 e quattro
2021 - 2022
VIN Range
Vehicle-Specific Equipment
All
DL 382 Transmission
Condition
Customer states:
Rattling noise from engine while idling and not under load, shortly before the vehicle stops.
Workshop findings:
• Rattling noises while idling in transmission position P, estimated to come from the dual-mass flywheel.
• The noise is reduced when gear selector is moved to position D or R.
Technical Background
The noise is caused by rotational irregularities in the engine.
Production Solution
Not applicable.
Service
Check all engine components that can cause the ignition or injection systems to function irregularly. (The
complaint can be caused by misfires or fluctuating idle speeds).
Visual inspection of dual-mass flywheel:
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• The flange for drive plate and the drive plate can be checked for lateral runout via the service opening (figure
1).
Figure 1: Visual inspection through the service opening.
• Impermissible lateral runout can be detected without measurement tools when the engine is running. Please
observe the video STV_0412 located in SSP 678 in the Audi Knowledge Tank.
• Also ensure that no traces of grease or oil are detected.
If no irregularities can be determined, then the dual-mass flywheel is working as intended.
Please do not repair. The noises are construction-related and normal. No damage occurs to
components. Explain the background to the customer.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
All part and service references provided in this TSB (2072713) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2024 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.