36527.5.0

Polestar
Service and Parts Business
Technical Journal
TITLE:
Upper front suspension creaking/knocking noise
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36527.5.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2024-01-02
2024-01-24
FUNC GROUP:
FUNC DESC:
7233
Mounting
Page 1 of 4
Attachment
File Name
File Size
Bearing needed.png
0.0696 MB
TJ 36527 Creaking noise.mp4
26.624 MB
TJ 36527 knocking noise.MOV
8.0215 MB
TJ36527 Picture 1.png
0.1622 MB
TJ36527 Picture 2.png
0.0680 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If there is a confirmed creaking/knocking noise from the upper front suspension:
-
During acceleration/braking (knocking noise.MOV and picture 1)
-
During (slowly) driving over bumps and into turns (knocking noise.MOV and picture 1)
-
During turning to left or right when standing still (Creaking noise.mp4 and picture 2)
-
During parking maneuvering (Creaking noise.mp4 and picture 2)
Then follow the advice under Service.
*Service updated and VST operation No added
CSC Customer Symptom Codes
Code
Description
WV
Suspension/Clicking/clonking noise/At start/stop
WY
Suspension/Clicking/clonking noise/Unsure when/at all times
X1
Suspension/Unusual noise
Produced and printed in the USA and available as an electronic document.
© Polestar 2024
Technical Journal 36527.5.0
Code
Description
H4
Steering/Unusual noise/Unsure when/at all times
X8
Steering/Unusual noise/At full turn
8J
Shock absorption/Unusual noise
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
Plant
2021-2024
Chassis range
Struc Week
Range
-
202007-202351
SERVICE:
If there is a confirmed creaking/knocking noise from the upper front suspension. Please advise
customer of upcoming repair.
Do not replace any parts and do not fault trace due to this behavior except for, see under Note.
There will be a new upper bearing released year 2024 week 20.
Note: It is OK to replace the upper bearing.
-
For critical customer.
-
To prevent buyback.
See attachment for bearing to be replaced.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, this is only valid for critical customer and
to prevent buyback, please use following data: VST OP number: 76138-2 or 76140-2.
VST Operation Number
VST Operation Number
Description
76140-2
Bearing shock absorber front 2 side replace
76138-2
Bearing shock absorber front 1 side replace
LABOR TIME:
76138
1.5
76149
2.6
VEHICLE REPORT:
*Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 7233.
To view TJ attachments continue to next page. This TJ has three images and two
sound files.
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