A10246

Volvo Car USA LLC
Quality Bulletin
Bulletin Title
Group
NO
Service Action A10246: Leaf Spring Inspect-Repair
72
Model Year 2023 S60, V60, V60CC, V90CC, S90L,
XC60, XC90
A10246
Issuer (Dept.)
Car Market
Status Date
Product, Safety and
Compliance
United States and Canada 9/26/23
Issue Date
Revisions
Page
Updated with new content
Page 1 of 4
A.
B.
C.
D.
E.
F.
G.
H.
SERVICE ACTION A10246 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS
A.
SERVICE ACTION A10246 DESCRIPTION
12/1/23
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided
to launch Active Service Action A10246 on certain Model Year 2023 S60, V60, V60CC,
V90CC, S90L, XC60 and XC90 vehicles.
Volvo Cars quality investigations have identified that the wrong tool parameter setting was
used during rear leaf spring production on vehicles built with rear leaf spring suspension. As a
result, the rear suspension leaf spring may break.
In the unlikely event this should occur, Customers may complain of lowered vehicle ride height
in the rear, harsh/bumpy ride, or noise from the rear of the vehicle while driving. Volvo has not
received any reports alleging injuries, fatalities, or crashes related to this condition.
The corrective action is to inspect the leaf spring and only replace if the matching serial number
is found in the Serial Number Matrix located in TIE.
Please note: If the Leaf Spring serial number is missing, please follow the steps on the next
page.
Quality Bulletin A10246
A10246 affects 7,391 vehicles in the U.S. and 259 in Canada.
NOTE: We expect the failure rate of the leaf springs to be low. Leaf springs should not be
ordered/replaced unless found on the defective matrix. Retailers should not order parts for
stock.
Leaf Spring Serial Number “sticker” is missing
In rare cases where the Serial Number “sticker” is missing please follow the below instructions:
1. Inspect the “tool cavity” molded to the part (See circled Below). The Cavity is the second
number in sequence i.e., 1/7.
2. If the cavity shows a 6 or 7, the leaf spring should be replaced.
3. If the cavity does not show a 6 or 7, the leaf spring is OK and should not be replaced.
Please note: The cavity mold can be read with mirror.
Page 2 of 4
2023-12-01
Quality Bulletin A10246
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS ACTIVE SERVICE ACTION. VEHICLES IN RETAILER
INVENTORY MUST BE UPGRADED PRIOR TO SALE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action A10246
Leaf Spring Inspect-Repair” will appear for eligible vehicles, F4=History from the main
Inquiry menu must be selected to confirm Active Service Action A10246 has not been
completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service
Actions. All open Recall, Service Campaign or Service Actions repairs must be completed.
C.
PARTS INFORMATION / PARTS RETURN
Please refer to the Parts Bulletin.
PARTS RETURN
Leaf Springs may be called back for TMA analysis.
D.
OWNER NOTIFICATION
An owner notification will be sent out in late-October to all vehicle owners advising them of
this service action and to make an appointment with their closest Volvo Retailer to have their
vehicle inspected and replace the leaf spring if necessary.
E.
VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
Vehicles that have not been reported delivered must be corrected prior to delivery.
Used Vehicles in Retailer Inventory
Used vehicles must be confirmed prior to delivery and if eligible claim for A10246 as per the
Quality Bulletin.
F.
RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this Service Action. All eligible vehicles must
have this Service Action completed prior to customer delivery.
G.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is:
Inspection – Certified (G1)
Replacement - Certified Diagnostic (G1D)
2023-12-01
Page 3 of 4
Quality Bulletin A10246
H.
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part:
A10246
02
XW
99922-2 – General reimbursement acc. to TJ/QB
30640745 (Flange Lock Nut)
Operation Number
Repair Description
99922-2
General reimbursement acc. to TJ/QB
(Inspection)
Leaf Spring replace acc. to QB
(replacement)
98584-2
Qty
Labor Time
1
0.2
0-1
1.5
Important Note: When claiming the Inspection Operation (Op No: 99922-2), the inspected Serial
Number must be listed in the claim text. If the cavity number is used, the cavity number must be in
claim text. Claims without a serial number or cavity number listed may be rejected.
** Labor times provided are current at the time of release and are subject to change. Claims will be
paid at the time in effect on the repair date.
Page 4 of 4
2023-12-01