Circular 90X1

Service Action
Code: 90X1
Subject
Instrument Cluster
Document History
Date
01/25/2024
Affected Vehicles
Country
USA
Summary
Original publication
Beginning
Model Year
2020
Ending
Model Year
2020
Vehicle
JETTA
Vehicle
Count
6
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
About this Service
Action
Code Visibility

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Volkswagen is providing a hardware and/or a software update to address an issue in selected
vehicles where the fuel gage may show a lower fuel level than what is actually remaining in the
vehicle.
On or about January 25, 2024, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in January 2024. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on January 25, 2029. Work must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your normal
parts and labor cost associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 1 of 17
Parts Information (Only if replacement is required)
Criteria
Quantity
01
1
Part Number
P.O.C. Part Description
Ordering Method
(see description below)
17A-920-890-B
COMB.INST.
Free Order
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Please reference the Repair Projection Tool (below) to view your potential VIN
population.
Repair Projection Tool:
(right click to open)
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 2 of 17
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
Service Number
90X1
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal if instrument cluster does not require replacement.
Mark COMB.INST.* as causal if instrument cluster is replaced.
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Criteria I.D.
01
Check instrument cluster software and hardware levels with ODIS. Instrument cluster
software update is required: update software via SD card and document software
version via SVM.
LABOR
Labor Op
Time Units
Description
0150 00 10
SEE ELSA
GFF/Guided functions
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
9025 25 99
60 TU
Update instrument cluster software
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 3 of 17
OR
Check instrument cluster software and hardware levels with ODIS. Instrument cluster
replacement is required.
LABOR
Labor Op
Time Units
Description
0150 00 10
SEE ELSA
GFF/Guided functions
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
9025 19 00
SEE ELSA
Instrument cluster remove+reinstall
9025 55 50
SEE ELSA
Instrument cluster replace
PARTS
Quantity
Part Number
Description
1.00
17A920890B
COMB.INST*
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 4 of 17
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 90X1 – Instrument Cluster
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2020 model year Volkswagen vehicles. Our records show that you are the owner
of a vehicle affected by this action.
About
Action:
this
Service
Volkswagen is providing a hardware and/or a software update to address an issue in
selected vehicles where the fuel gage may show a lower fuel level than what is actually
remaining in the vehicle.
This work will take up to two hours to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the
preparation of the work, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule
this work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until January 25,
2029. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 5 of 17
Repair Overview
•
Check instrument cluster software and
hardware levels.
•
Update instrument cluster software if
necessary -OR- replace instrument cluster if
necessary.
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 6 of 17
Required Tools
Diagnostic Tester
Battery Tester/Charger
capable of minimum 70
Amp continuous supply
-VAS6150X/VAS6160X(or equivalent)
Hook
-T10538-
Fiber-Optic Repair Set Connector Protective Caps
(qty. 2)
-VAS6223/9-
Required SD Card (Software update only)
•
The required software will have to be
downloaded onto a SD card using the SD
Creator program.
•
Reference the latest version of TSB
2054866 for additional information on the
use of the SD Creator program.
NOTE
•
The required SD cards cannot be ordered via
the parts ordering system; they must be created
using the SD Creator program.
•
The required SD cards are a servicing material.
Therefore, the cost of the SD card will not be
reimbursed.
•
The SD card can be used for future software
updates.
Software Part Number
3G0.919.360.PH
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 7 of 17
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
•
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 8 of 17
Section B – Check Instrument Cluster Software and Hardware Levels
Check instrument cluster software:
•
Open the hood.
•
Open the battery cover.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect the VAS6150X/VAS6160X Diagnostic
Tester to the vehicle.
•
Start the ODIS program.
•
Attach the battery charger to the vehicle battery.
NOTE
Vehicles with Battery Monitoring Control Module
-J367- and/or an EFB Battery:
When connecting the charger to the battery, connect
the positive cable to the positive terminal of the
battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Using ODIS, check the software and hardware
levels  of the Instrument cluster,
DA 0017 .
NOTE
The instrument cluster pictured would require
replacement as the hardware level is below 503.
•
•
•
If the software level is equal to or higher than
4194 with a hardware level of 503:
o
No further work is necessary.
o
Proceed to section E.
If the software level is below 4194 with a
hardware level of 503:
o
The instrument cluster software must
be updated.
o
Proceed to section C.
If the hardware level is below 503:
o
The instrument
replaced.
cluster
o
Proceed to section D.
must
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 9 of 17
be
Section C – Update Instrument Cluster Software
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.

Refer to the “Current ODIS Service Version” document in the Service References section of
ELSA 2 Go.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 10 of 17
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
Update instrument cluster software:
•
Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard warning
lights are not switched on. The hazard warning lights
prevent the system from switching to bus sleep mode
during the update.
•
Insert the SD card 3G0.919.360.PH into the SD
card slot <1> of the 5F control unit in the glove
box.
•
Press and hold the “Menu” button on the
infotainment display for 10 seconds to enter
service mode.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 11 of 17
•
Select the option "Software Update/Versions”.
•
Follow all on-screen prompts
completion of the SD card update.
•
Once the SD card update is complete, using
ODIS, select “Special functions” , then
“Adapting software” , then select
“Perform test” .
•
Select the correct option to “Update software via
action code” OR “Software update via measured
code”.
through
NOTE
The different options to perform the SVM operation
may vary based on model.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 12 of 17
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g. ECM,
TCM, etc.) during the SVM flash process is not
covered.
•
Enter the corrective action code (SVM code) as
listed below.
SVM code
488B
•
Select “Accept”  and follow the on
screen prompts.
•
During the flash, this screen appears when each
operation is performed:
•
Select Complete/Continue  after each
operation is completed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 13 of 17
•
When the SVM update is complete, a
confirmation message is displayed .
•
Select “Complete/Continue” .
TIP
If the software in the vehicle is already current, a
message may appear indicating this. If this occurs,
complete the ODIS test plan and send the diagnostic
protocol online.
NOTE
•
•
It is IMPERATIVE that ALL of the ignition
cycle on/off delay requests are fulfilled in their
entirety during this flash process .
•
Failing to wait for the ignition on/off timing
cycle to complete (progress bar and
countdown timer ) before cycling
the ignition on/off MAY damage a control
module.
•
Damage to control modules as a result of
failing to wait the specified time displayed by
the progress bar and countdown timer
 are NOT covered under this
action.
After the software update is completed and
before sending the GFF Log Online:
o
Select the “Control Module” tab.
o
Scroll down and right click on the
module that was updated (DA 0017).
o
Select “Identify
.
Control
Module”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 14 of 17
Exit GFF and send diagnostic protocol online
when prompted.
•
NOTE
Static communication faults may store in various
control modules during the flash. These faults can
only be cleared by following one of these steps:
•
Drive the vehicle a short distance (around the
parking lot, for example).
•
After selecting “Yes”, turn the ignition off for
30 seconds, turn it back on and repeat the
GFF exit program.
•
Clear faults using OBD (an additional key
cycle may also be required).
•
Release the parking brake.
•
Disconnect the VAS tester.
•
Remove the SD card from the 5F module.
•
Switch off and disconnect the battery charger.
•
Reinstall the battery cover.
Proceed to Section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 15 of 17
Section D – Replace Instrument Cluster
Replace the instrument cluster according to the
ELSA repair manual:
•
Repair manual > Electrical System > Electrical
Equipment > 90 Instruments > Instrument
cluster > Instrument Cluster KX2, Removing
and Installing > Instrument Cluster KX2,
Removing and Installing, All-Digital Instrument
Cluster.
Proceed to section E
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 16 of 17
Section E – Campaign Completion Label
Install Campaign Completion Label
•
Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Proceed to Section F
Section F - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
Form No. F_3.4_AHQ-GQO-CP-C_046 Rev. 6.0
90X1 Page 17 of 17