Bulletin 42N2

Release Date
Technical Service Bulletin
01/30/2024
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
USA
CAN
CAN
2023
2023
2023
2023
2023
2023
2023
2023
E-TRON GT
RS E-TRON GT
E-TRON GT
RS E-TRON GT
83
8
13
2
Revision History
Revision
Date
Purpose
1
January 30, 2024
Original publication
Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria
Technical Background
01
Specific Audi e-tron GT vehicles produced in a certain time frame, air spring struts were installed that, due
to a production deviation, could not be attached to the support bearing housing as specified. As a result, it
cannot be ruled out that the air strut slowly loses air. In this scenario, a warning message will be displayed
in the instrument cluster.
Remedy
Criteria
01
Remedy
The front air spring struts must be replaced.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 42N2 code in the Elsa Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 1 of 10
Release Date
01/30/2024
Technical Service Bulletin
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Service
NOTE:
•
Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
•
If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
•
Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
•
Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 2 of 10
Release Date
01/30/2024
Technical Service Bulletin
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Discharge the front air spring struts according
to the ELSA repair manual:
•
Repair manual > Chassis > Suspension,
Wheels, Steering > 40 Front Suspension >
Suspension Strut and Upper Control Arm >
Front Air Spring Damper – Emptying and
Checking for Damage.
Replace the driver and passenger front air
spring strut assemblies:
NOTE
The repair manual states to remove the fresh air
intake. Only the fresh air intake cover <1>
requires removal, not the complete fresh air
intake assembly.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 3 of 10
Release Date
01/30/2024
Technical Service Bulletin
42N2 UPDATE
Front Air Spring Struts – (NVLW)
•
Replace the front air spring struts per the
ELSA repair manual:
o
Repair manual > Chassis >
Suspension, Wheels, Steering > 40
Front Suspension > Suspension
Strut and Upper Control Arm >
Suspension Strut, Removing and
Installing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 4 of 10
Release Date
Technical Service Bulletin
01/30/2024
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:

U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.

Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number
42N2
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark DAMPER* as causal part
Do not claim wash/loaner under this action
01
LABOR
Labor Op
Time Units
Description
4050 20 50
SEE ELSA
Wheel bearing housings
remove+reinstall
4085 20 60
SEE ELSA
Suspension struts remove+reinstall
4085 56 60
SEE ELSA
Suspension struts replace
4085 05 99
10 TU
Discharge front air spring struts
4405 20 52
SEE ELSA
Wheels remove+reinstall
4495 03 50
SEE ELSA
Vehicle front + rear measure
2706 89 50
SEE ELSA
Connect battery charger
0150 00 00
Time stated on
diagnostic protocol
GFF/Guided Functions
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 5 of 10
Release Date
Technical Service Bulletin
01/30/2024
42N2 UPDATE
Front Air Spring Struts – (NVLW)
LABOR
Labor Op
Time Units
Description
Add as needed (Only if necessary)
4488 15 50
SEE ELSA
Front wheel track adjust
4489 15 50
SEE ELSA
Front wheel camber adjust
4493 15 50
SEE ELSA
Rear wheel track adjust
4494 15 50
SEE ELSA
Rear wheel camber adjust
9092 00 51
SEE ELSA
Preparation Driver Assist Calibration
9163 15 50
SEE ELSA
Radar sensor adjust
9638 15 50
SEE ELSA
Camera Driver Assist Sys adjust
9635 15 52
SEE ELSA
Lane-change assist ECM adjust
PARTS
Quantity
Part Number
Description
1.00
9J1616037E
DAMPER* (left)
1.00
9J1616038E
DAMPER (right)
2.00
298407475A
RING
6.00
N 10261311
HEX. NUT
2.00
N 10272302
SHOULDERED HEX. NUT,
SELF- LOCKING
2.00
N 10286110
SHOULDERED HEX. NUT,
SELF- LOCKING
2.00
N 10854401
SCREW
2.00
N 90966402
SHOULDERED HEX. NUT,
SELF- LOCKING
2.00
N 91108501
SOCKET HD. SCREW WITH POLYGON
SOCKET
4.00
WHT004571
or
WHT004572
BOLT, WITH HEX. SOCKET HD
(e-Tron GT)
or
SCREW (RS e-TRON GT)
2.00
WHT004995
HEXAGON FLANGE NUT,
SELF-LOCKING
2.00
WHT005633
12 POINT SOCKET SHOULDERED NUT
SELF-LOCK
2.00
WHT007021
NUT
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 6 of 10
Release Date
01/30/2024
Technical Service Bulletin
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
Elsa Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action
Information screen. The Elsa system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 7 of 10
Release Date
Technical Service Bulletin
01/30/2024
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Required Parts
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Please reference the Repair Projection Tool (below) to view your potential VIN
population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
01
Part Number
P.O.C. Part Description
1
9J1-616-037-E
DAMPER (left)
1
9J1-616-038-E
DAMPER (right)
2
298-407-475-A
RING
6
N -102-613-11
NUT
2
N -102-723-02
NUT
2
N -102-861-10
NUT
2
N -108-544-01
SCREW
2
N -909-664-02
NUT
2
N -911-085-01
SCREW
4
WHT-004-571
or
WHT-004-572
SCREW (e-Tron GT)
or
SCREW (RS e-TRON GT)
2
WHT-004-995
FLANGE NUT
2
WHT-005-633
NUT
2
WHT-007-021
NUT
Ordering Method
Free Order
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
• Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.
and the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 8 of 10
Release Date
Technical Service Bulletin
01/30/2024
42N2 UPDATE
Front Air Spring Struts – (NVLW)
Required Special Tools
Omega Clip Tool
-T40280(or equivalent)
Puller - Windshield
Wiper
-T40394-
Scraper Set
Removal Wedge
-VAS6845-
-T40233-
(or equivalent)
(or equivalent)
Tensioning Strap
Engine and Gearbox
Jack
-T10038(or equivalent)
Support Device
-VAS6931/1(or equivalent)
-VAS6931(or equivalent)
Air Suspension Strut
Charger
-VAS6231-
Puller – Ball Joint
Air Spring Strut Adapter
-T10187-
-T10157-
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 9 of 10
Release Date
Technical Service Bulletin
01/30/2024
42N2 UPDATE
Front Air Spring Struts – (NVLW)
S-Hooks (2 Pcs)
Ball Joint Splitter
-VAS281007-
-VAS251805-
(or equivalent)
(or equivalent)
Puller Set
-VAS6926-
Safety Gloves and
Safety Goggles
(or equivalent)
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. All Rights Reserved.
42N2 Page 10 of 10