GuidelinesA

PERFECT DELIVERY INSPECTION (PDI)
2013
Q7
Audi Delivery Guidelines
Client
VIN
Delivery Date
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
FF     Enroll customer in Audi connect Services (http://MyAudiconnect.com/)(if equipped and Audi connect
Request to Initiate Services and T-Mobile T&C are signed)
FF     Deactivate the connection prompts for the online services (TEL function button > Settings >
Connections > Data Connection > select No Prompt)
FF     Inspect exterior for damage, dings, dents and surface scratches
FF     Check interior for cleanliness, grease marks and damage. Repair all defects prior
to customer delivery
FF     Verify vehicle is equipped as specified and all accessories are installed
FF     Check front/rear floor mats are locked in
Customer Priority Topics
1.____________________________________________________________________________________________________________________________________________________________
2.____________________________________________________________________________________________________________________________________________________________
3.____________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today?_______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
FF     Audio and Entertainment
System Controls
FF     Bluetooth: Connect customer’s Bluetooth phone and assist in copying and
accessing phonebook entries. Ensure connection will occur automatically
upon re-entry if desired. Refer to www.audiusa.com/bluetooth for compatible
phone list
FF     HVAC (Heating, Ventilation,
Air Conditioning) Controls
FF     Adjust mirrors, seats, and steering column to customer preference
FF     Hands-Free Communications
FF     Assist with radio station presets
FF     Demonstrate trunk lid functionality, including
the height adjustment. Adjust the height to
customer preference
FF     Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in
jack (if equipped)
FF     Wiper Washer Controls (Front/Rear)
Bluetooth Capability
FF     Pair the customer’s phone with the vehicle
FF     Demonstrate making a call via voice and steering wheel commands
FF     Demonstrate how to answer, ignore and end calls
1 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
Bluetooth Capability (continued)
FF     Conference Calling (enable in the MMI under Telephone function button >
Settings control button > Call Options)
FF     Dialing from directories/phonebook (received, missed, dialed calls)
FF     Refer to www.audiusa.com/bluetooth for compatible phone list
Voice Controls
FF     Demonstrate the voice command feature (i.e., accessing “Help,” dialing a phone number, calling
a contact, using the steering wheel voice command button, etc.)
FF     Have the customer complete the speech training to allow the Voice Recognition System to learn and adapt
to the customer’s voice (Main Menu > Setup MMI > Voice Recognition > Individual Speech Training)
FF     Radio station, CD/DVD, or Jukebox
FF     Accessing TMC Traffic Reports
Introduce MMI Navigation System (if equipped)
FF     Review the MMI controls and basic functionality (buttons: function, on/off, arrow
control, and back)
FF     Control knob and joystick
FF     Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD cards.
Explain the Jukebox functionality
FF     Explain CD loading/unloading
Audi connect (if equipped)
FF     Ensure customer has requested activation of Audi connect
FF     Provide overview of features (activate services before customer arrival)
FF     Point out that the Audi connect Brochure (located in the glove box) contains additional
information for customer review after delivery
FF     Explain trial period for Audi connect and how to extend service
FF     Show traffic reports, fuel updates, weather information, real-time news feeds
FF     Explain Wi-Fi hotspot capabilities
FF     Have the customer set up their Wi-Fi password via Telephone > Settings > Connections >
Wireless Network Settings > Select “password.” Ask the customer to enter an easy way to
remember the password. Then select “apply settings” to save it
FF     Explain the purpose of setting up a myAudi account at: my.audiusa.com/Audiconnect
Navigation
FF     Show how to input an address and a POI as the destination using the MMI and voice commands
(use Online Destinations if equipped with Audi connect)
FF     Show how to enter a stopover
FF     Demo how to “cancel” route guidance using voice commands (“Cancel route guidance”) and
the MMI (NAV > Destination > Cancel)
FF     Show how to store a destination
2 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
Navigation (continued)
FF     Show how to customize route “criteria” (e.g., avoid toll roads) and “Settings” (e.g., 3D map
and Map Orientation, and Google Earth Mapping [with Audi connect services enabled])
FF     Show how to manipulate the map (zoom, scroll map area)
FF     Show how to repeat the last navigation announcement using the iNav steering wheel button
FF     Show how to access TMC reports via Sirius and traffic reports via Audi connect
FF     Explain Tire Pressure Monitoring System and how to reset in the MMI
FF     Explain the settings for the Bang & Olufsen® system (if equipped)
Media Overview
Radio (AM/FM/SAT)
FF     Show how to program preferred radio stations (press and hold knob)
FF     Explain the scanning/tuning functions
FF     Walk the customer through the steps to program favorite radio stations (press and hold knob).
The customer should do this with your guidance
FF     Show the customer the manual seek feature. Select the FM Band > Functions. Turn control knob
to Tuning/Channels and press the knob
Jukebox–Hard drive
FF     Capacity (20 GB/up to 3,000 songs)
FF     Supported file extensions and formats per MMI manual
FF     Demonstrate importing and sorting
Interior
FF     Show seat, mirrors and steering column adjustments
FF     Climate control functions
FF     Multifunction steering wheel functions (toggle, scrolling, menu button)
FF     Explain Star (*) button on the steering wheel (if equipped) – If in the Preset Station List, press
the * button to cycle through presets. If in Station List, press * button to cycle through station list
FF     Wiper (front/rear)/washer system/rain sensor
FF     Sunroof and sunshade operation
FF     Show how to activate heated mirrors (if equipped)
FF     Show how to activate heated seats/ventilation (if equipped)
FF     Explain adaptive air suspension, cargo mode and vehicle jack mode
FF     Demonstrate valet function (ensure not activated); refer to OM for details
FF     Homelink® location and setup
FF     “Passenger Side Airbag Off” light: Illuminates if no occupant in passenger seat
or if occupant is “out of position”
FF     Trip computer/Driver info display: Explain toggle function via “RESET” on stalk.
Reset “Trip Comp 1 and 2” prior to delivery!
FF     Explain the Audi efficiency program
FF     Show how to set daylight savings time and time zone manually
3 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
Rear Seat Entertainment (RSE) (if equipped)
FF     Show how to turn the RSE on/off
FF     Review the RSE controls and remote
FF     Show how to insert/remove a DVD
FF     Show how to operate the Bluetooth headset
FF     Show how to adjust the ambient light for day/night
FF     Review the touch key operations
In Car Video Tutorials (if applicable)
FF     Show the customer how to view the In Car Video Tutorials. Select the Car function button >
Owner’s Man. Control button and follow the prompts
FF     Point out these videos can also be viewed on the Audi technology website:
http://audiusa.com/technology or at the Audi YouTube site at: http://www.youtube.com/audiusa
in the Audi Technology Tutorials section
Exterior
FF     Demonstrate the easy entry feature for rear seats
FF     Show how to open fuel door – push/pull release (show AdBlue fill – TDI only)
FF     Explain the misfuel inhibitor feature on the gas tank (TDI only)
FF     Explain AdBlue and messages shown if AdBlue level is low or empty (TDI only)
FF     Demonstrate trunk lid functionality, including the height adjustment. Adjust the height
to customer preference
Owner’s Documents
FF     License/insurance/registration/title (if applicable)
FF     Warranty & Maintenance Booklet (stamp to confirm PDI was completed). Adhere “vehicle
identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
FF     24-Hour Roadside Assistance information – ask customer to program number in their phone
FF     Owner’s Manual, MMI Manual and other manuals as equipped
FF     Quick Reference Guides as appropriate
FF     Tire Warranty Booklet: Explain coverage from tire manufacturer
FF     All keys (2 master, 1 emergency, 1 valet) – walk customer through programming
FF     Provide Audi Care Information
FF     Lemon Law Rights Booklet or Lemon Law Notice as required by law
FF     Only use oil that meets Audi 502.00 standards
FF     Advise the customer that Audi recommends using Top Tier Detergent Gasoline with a minimum
octane rating of 91AKI (95 RON)
FF     Review the recommended maintenance schedule. Explain the importance of getting the
Warranty & Maintenance Booklet stamped for each maintenance performed
4 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
Orientation Drive
FF     Standard Intelligent Key/Advanced Key (if equipped): Discuss that foot must be on brake
when starting/stopping
FF     Explain when key is in ignition, start button is disabled
FF     Activate and demonstrate navigation system (if equipped)
FF     Demonstrate operation of Audi parking system or Audi parking system plus with rear view
camera and top or corner view cameras (if equipped)
FF     Demonstrate cruise control/ACC (if equipped)
FF     Explain Audi side assist functionality (if equipped): Point out the side assist button on the driver’s
side door. Show how to adjust the side assist light brightness in the MMI. Only works at speeds
over 19 mph (30 km/h)
FF     Explain the functionality for Audi braking guard and how to set in the MMI
End the orientation drive in the service write-up area
Service Introduction
FF     Tour service department and introduce to Service Manager and Service Consultant
FF     Set up first service appointment
FF     Ask customer if you can program service department’s phone # in their phone
5 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013
Q7
Audi Vehicle Condition Report
Client
VIN
Delivery Date
Initial PDI Vehicle Inspection
Complete the following checks within 2 business days (48 hours) of receiving a vehicle
FF     Remove full body cover (if installed) following TSB 2009967. Check for transportation damage
Note: This is a two-person task
FF     Verify all keys are included (2 master, 1 emergency, 1 valet)
FF     Verify all wiper blades are enclosed in the trunk (in case transport wipers are installed)
FF     Inspect painted surfaces/molding/glass (If any defects [scratches/dings/dents/body damage]
are found, contact your supervisor to arrange for immediate repair)
FF     Inspect body for paint defects and damage
FF     Set tires to maximum recommended tire pressures listed on the B-pillar doorjamb, and
store tire pressure values in Car/System menu
FF     Perform the A-battery test for new batteries in GFF – Service work. Select option 2, the
battery test for new batteries as part of the pre-delivery inspection and act according to the
test result (ok, recharge, replace). Ensure diagnosis log is uploaded to the GFF paperless server
by selecting “ok” when tester wants to send the current generated diagnosis protocol online
(Note: Do not use Guided Functions. The diagnosis log will not be uploaded to GFF paperless)
6 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013
Q7
Audi Technician Report
Client
VIN
Delivery Date
All items must be completed prior to customer delivery by an Audi technician
**Refer to the Service Work area of GFF for the PDI function tests
Open Campaigns/Updates
FF     Check ElsaWeb for open campaigns and updates. Perform if applicable
FF     Adjust the trunk lid opening height to 75 inches (190 cm) from the ground to the close
button in the rear lid. Press and hold the close button in the rear lid for at least four
seconds to program the opening height
Battery Inspection
FF     Check battery clamps for proper torque. Re-torque if required
FF     Perform the A-battery test for new batteries in GFF – Service work. Select option 2, the
battery test for new batteries as part of the pre-delivery inspection and act according to the
test result (ok, recharge, replace). Ensure diagnosis log is uploaded to the GFF paperless server
by selecting “ok” when tester wants to send the current generated diagnosis protocol online
(Note: Do not use Guided Functions. The diagnosis log will not be uploaded to GFF paperless)
Transport Mode Deactivation, DTC check, set service reminder
FF     Deactivate vehicle transport mode (via Service Work)
FF     Run GFF and when prompted run SVM a specified/actual comparison
FF     Set service reminder (via Service Work-17-PDI, counter Reset)
FF     Set Adaptation Channel (via Service Work: 5F – Activating/Deactivating storage of music)
(applies to vehicles with an SOP after CW 22)
FF     Deactivate self-leveling suspension transport mode using guided fault finding (if equipped)
Under the Hood Inspection
FF     Check all fluid levels and top off if necessary
FF     Remove the label stating AdBlue was completely filled at the factory
FF     Check engine oil level via the MMI – fill oil to the max level when the vehicle is at
operating temperature
Rear Compartment
FF     Verify inflatable spare tire and compressor are present
FF     Verify operation of retractable luggage cover
7 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Technician Report
Client
VIN
Delivery Date
Exterior
FF     Install permanent wiper blades unless vehicle is for inventory storage
FF     Test windshield washers for aim and function (if permanent wiper blades are installed)
FF     Turn on headlights and test headlamp washers
FF     Test exterior lighting functions
FF     Check key functionality, including seat memory (if applicable); verify vehicle starts and
runs with all keys; verify all doors lock/unlock with remote and advanced key, including
all door handle sensors with the advanced key (if equipped)
FF     Install the cap for the hitch cover (the cap is located in the cargo area)
FF     Adjust the trunk lid opening height to 75 inches (190 cm) from the ground to the close
button in the rear lid. Press and hold the close button in the rear lid for at least four
seconds to program the opening height
Interior
FF     Check operation of all switches: Locks, windows, seat adjustment, and child safety features
FF     Calibrate rear view mirror compass to proper zone and check self-dimming function/lighting
FF     Verify operation of all interior lights
FF     Mirrors: Inspect folding, adjustments, RH tilt in reverse, and memory (if equipped)
FF     Inspect operation of power outlet(s) in center console, in rear of center console,
and in cargo area
FF     Check horn operation
FF     Verify the glove compartment opens and closes properly
FF     Check panorama sunroof operation (open/close/vent/deflector at edge) and sunshade
operation (front and rear). Synchronize if necessary
FF     Passenger side airbag: Verify operation of Passenger Occupant Detection System
Radio
FF     Verify operation of CD player
FF     Verify operation of AMI
FF     SD card slot: Insert SD card and test function
FF     Verify HD Radio is turned “off” in Radio/Settings Menu
Audi MMI/Navigation
FF     Verify and set Language and Measurement Units in Setup Menu
FF     Set Time source setting to “GPS” and set Auto daylight savings time to “on.”
Change time zone appropriate to the dealer location
FF     Navigation (if equipped): Set dealership location (for following back to dealership
during road test)
FF     Set the “Music volume while parking” to 6 lines (accessed via MMI rear view camera display:
Settings > Music volume while parking)(applies to vehicles with park assist or rear view camera)
FF     Voice Activation (if equipped): Press the “Talk” button and verify several commands
8 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Technician Report
Client
VIN
Delivery Date
Rear Seat Entertainment (RSE) (if equipped)
FF     Rear Seat Entertainment: Verify operation. Verify the wireless headphones are present
and the unit operates
Audi connect (if equipped)
FF     Verify Audi connect Information Packet is present including Audi brochure, T-Mobile brochure,
customer SIM card, T-Mobile Terms & Conditions (T&C)(if applicable)
FF     Connect the dealer demo SIM card to the vehicle and make sure the system fully connects to
2G or 3G (2G or 3G symbol with Box surrounding it)(only applies if in a T-Mobile service area)
FF     Enable Google Earth in the navigation settings and verify the white Google Logo appears
next to the 2G or 3G symbol
FF     Ensure the wireless network is turned on (Telephone function button > Settings Ctrl button >
Connection > Wireless network connection > select “On”)
FF     Check Wi-Fi hotspot functionality is enabled and verify the SSID is set to “AUDIXXXX,”
where XXXX = last four digits of VIN
On-Hoist Inspection
FF     Check underside of vehicle for fluid leaks and loose components
FF     Check steering, boots, brake system, hoses, wheels and tires for damage
FF     Remove suspension blocks (if installed)
FF     Inspect wheel bolts for proper torque using torque wrench
FF     Install wheel bolt covers and center caps as supplied
Road Test
FF     Check for squeaks, rattles and wind noise
FF     Verify operation of Audi parking system or Audi parking system plus with rear view camera
and top or corner view cameras (if equipped)
FF     Verify engine performance and acceleration
FF     Verify transmission operation
FF     Check adaptive air suspension in all positions (if equipped)
FF     Check steering/tire alignment
FF     Test drive vehicle applying brakes at least 4 times at 20 mph (35 km/h) to clean brake rotors.
Check for abnormal noise/vibration
FF     Parking brake: Apply and verify hold and release
FF     Verify quality of radio reception in AM/FM/SAT bands
FF     Verify cruise control/ACC (if equipped) functions
FF     Verify Audi side assist functionality (if equipped)
FF     Climate control: Check all functions and ensure proper heating and A/C cooling
FF     Seat heating/ventilation: Inspect for proper operation (if equipped)
FF     Navigation function (if equipped): Activate NAV and follow directions back to dealership
9 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Audi Technician Report
Client
VIN
Delivery Date
Post-Road Test Inspection
FF     Interrogate fault memory using the Scan Tool and print Diagnostic Log
FF     Record final mileage on checklist and sign checklist
FF     Ensure the yellow tire pressure tag is installed on steering wheel
If Vehicle is for Showroom Display/Inventory Storage or Demo Use
FF     Install showroom charger to ensure battery remains charged at all times
FF     Apply Inventory Maintenance Sticker
FF     Install permanent wiper blades (if for showroom display or demo use)
10 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013
Q7
Audi Vehicle Detail Report
Client
VIN
Delivery Date
Warning: Do NOT use accessories (radio, etc.) while performing detail, as this can discharge the battery.
Refer to TSB 2009967 for Detailer responsibilities, specific use of chemicals, and for part numbers to order materials
Exterior – Prior to Delivery
FF     Remove protective covering
FF     Wash/dry vehicle exterior including inside door jambs and under trunk
FF     Inspect painted surfaces/molding/glass and remove any residue
(If any defects [scratches/dings/dents/body damage] are found, contact your supervisor
to arrange for immediate repair)
FF     Inspect body for paint defects and damage
FF     Check interior floors, sunroof, trunk, front and rear windshield, and all windows for water leaks
FF     Apply either 3M™ Performance Finish Wax or 3M™ Perfect-It™ Show Car Paste Wax to wax
the vehicle
FF     Clean front and rear windshield using 3M™ Glass Polishing Compound. Refer to TSB 2020552 for details
FF     Apply 3M Performance Finish wax to the wheels (except chrome wheels) to protect rims from brake dust
Under Hood – Prior to Delivery
FF     Wipe down engine compartment and remove excess water from grille and hood areas.
Important: Do not use dressings or chemicals containing silicone!
Interior – Prior to Delivery
FF     Clean all glass/sunroof (if equipped/interior rear view mirror and visor mirrors)
FF     Remove all trim protection/coverings/stickers/decals
WARNING! Do not remove airbag warning triangle/warning labels
FF     Check upholstery/clean as required
FF     Check for excessive grease on seat tracks/clean as required
FF     Check all interior surfaces/compartments (including sun visors/headliner) for marks or fingerprints.
Clean as required
FF     Vacuum carpet
FF     Check luggage compartment and vacuum
FF     Install front/rear floor mats (including locking clip/tabs if applicable)/check that color matches
Final Detail Quality Inspection
FF     Re-inspect vehicle for surface scratches, swirl marks, paint chips, dents, wax residue, dust,
or lint, preferably in an area where vehicle is to be delivered. If this is not possible, inspect
vehicle in shop under fluorescent lights or in bright sunlight
11 of 12
PERFECT DELIVERY INSPECTION (PDI)
2013 Q7 | Inspection Verification
Client
VIN
Delivery Date
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Audi Brand Specialist Signature
Date
Porter
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Porter Signature
Date
Technician
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Technician Signature
Date
Detailer
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Detailer Signature
Date
Would you like to schedule a Second Delivery?
FF     No
FF     Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
06-13-US
Date
12 of 12