24-01-001G

CAMPAIGN
24-01-001G
JANUARY 2024
GV80 (JX1)
CONNECTED SERVICES ACTIVATION AND REMOTE SERVICES
NOT WORKING (SERVICE CAMPAIGN T40G)
This TSB supersedes TSB 23-01-090G to update applicable vehicles date range and to determine
modem status missing screen steps 12-17.
 IMPORTANT
Dealers must perform this service campaign whenever an affected vehicle is in the shop for
any maintenance or repair.
Access the "Vehicle Information” screen via WebDCS to identify open campaigns.
Description: Certain GV80 (JX1) vehicles may experience difficulties with Genesis Connected
Services activation and/or remote services. This bulletin provides instructions to perform a dealer mode
factory reset, followed by a head unit reset for vehicles experiencing the concerns.
Applicable Vehicles (Certain): 2024MY GV80 (JX1) produced from 03/07/2023 – 10/28/2023
equipped with an active Connected Services subscription.
AVN Information:
GV80 (JX1)
PGEN6
96560-T6DE0
JX1.USA.P6.001.005.230210
JX1_22.USA.P6.001.006.230530
JX1_22.USA.P6.001.006.230628
Warranty Information:
GV80
Dealer Mode
T40GSCR2
0.3 M/H
96560-T6DE0
(JX1)
Factory Reset
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
M73
ZZ3
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair
validation photos as outlined in the Digital Documentation Policy.
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SUBJECT:
Service Procedure:
STUI
This TSB includes Repair validation photos. Refer to the latest Digital Documentation Policy for
requirements.
i
Information
Make sure the battery is charged and the ignition is turned ON to avoid a battery drain during the
reset.
Do NOT turn OFF the ignition while resetting to prevent any issues.
Before inspecting the vehicle, confirm that the AVN system is genuine Hyundai parts.
1.
Press the RADIO button (A), and make sure
the Radio is turned on with FM mode.
A
2.
Utilizing the Volume/Tune buttons (B): set the
Volume level to 7 and press Tune, lower
Volume to 3 press Tune, lower to 1 and press
Tune.
B
NOTE: This action must be done quickly.
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3.
You will then be prompted to enter a 4-Digit
password: enter 2400 (C) and select OK (D).
C
D
4.
Select Factory Reset (E) and select OK (F).
E
F
5.
The system should reset and transition to a
black screen, followed by the Genesis logo
screen before rebooting back to the user
profile screen.
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6.
Select Confirm (G).
G
7.
Select Skip (H) for now. User Profile Setup
can be completed later.
H
8.
From the Home Screen, perform an additional
head unit reset:
Hold down the MAP (I) and SETUP (J) buttons
simultaneously for 5 seconds to reset the AVN
system.
I
9.
J
The system should again reset and transition
to a black screen, followed by the Genesis
logo screen before rebooting back to the home
screen.
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10.
Select Connected Services (K).
K
11.
Select Connected Services Settings (L).
L
12.
Under Modem Status (M), confirm that the
Activation State = Enrolled (4), and also that
the signal strength indicator at the top right
portion is showing active bars.
STUI
Capture a photo of the Activation State
status showing “Enrolled (4)” using
your particular tablet’s screenshot
save method and upload to STUI.
M
NOTE: If Modem Status is not available due
to different SW version, please procceed to
step 13.
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13.
If Modem Status Is not available, please enter
Dealer Mode again.
Press the RADIO button (A), and make sure
the Radio is turned on with FM mode.
A
14.
Utilizing the Volume/Tune buttons (B): set the
Volume level to 7 and press Tune, lower
Volume to 3 press Tune, lower to 1 and press
Tune.
B
NOTE: This action must be done quickly.
15.
You will then be prompted to enter a 4-Digit
password: enter 2400 and select OK.
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16.
Select Connected Car Service.
17.
Confirm that the Activation State = Enrolled
(4), and also that the signal strength indicator
at the top right portion is showing active bars.
STUI
Capture a photo of the Activation State
status showing “Enrolled (4)” using
your particular tablet’s screenshot
save method and upload to STUI.
18.
TSB is complete.
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