22-NA-112
Service Bulletin Details
Public Details for: 22-NA-112
Models from 2022
2022 CHEVROLET SILVERADO 1500 |
2022 CHEVROLET SILVERADO 2500 |
2022 CHEVROLET SILVERADO 3500 |
2022 GMC SIERRA 1500 |
2022 GMC SIERRA 2500 |
2022 GMC SIERRA 3500 |
Models from 2021
2021 CHEVROLET SILVERADO 1500 |
2021 CHEVROLET SILVERADO 2500 |
2021 CHEVROLET SILVERADO 3500 |
2021 GMC SIERRA 1500 |
2021 GMC SIERRA 2500 |
2021 GMC SIERRA 3500 |
Models from 2020
2020 CHEVROLET SILVERADO 1500 |
2020 CHEVROLET SILVERADO 2500 |
2020 CHEVROLET SILVERADO 3500 |
2020 GMC SIERRA 1500 |
2020 GMC SIERRA 2500 |
2020 GMC SIERRA 3500 |
Bulletin No.: Service Bulletin Date: 22-NA-112 January, 2024 TECHNICAL Subject: Brand: 2020 - 2022 Silverado and Sierra Equipped with Diesel Engine Setting DTCs P20BB or P20C3 Model: to 2020 2021 2022 2022 Silverado 2500HD/ 3500HD 2020 2022 Sierra 1500 2020 2021 2022 2022 2020 2022 Silverado 1500 Silverado 1500 LTD (RPO J21, 12th VIN Digit = 4 or less) Chevrolet Silverado 1500 New (RPO J22, 12th VIN Digit =5 or greater) Sierra 1500 Limited (RPO J21, 12th VIN Digit = 4 or less) GMC Model Year: from Sierra 1500 New (RPO J22, 12th VIN Digit = 5 or greater) Sierra 2500HD/ 3500HD Involved Region or Country VIN: from Engine: Transmission: to LM2, L5P LM2, L5P United States, Canada, Mexico, Australia, New Zealand Additional Options (RPOs) Condition Some customers may comment on Silverado and Sierra Equipped with Diesel Engine with a MIL illuminated in the DIC as well as a message stating “Speed will be reduced if it isn’t serviced” illuminated. Technicians may find DTCs P20BB or P20C3 set current or in history. Cause The cause of the condition may be the diagnostics for the DTC P20BB Reductant Heater 1 Control Circuit Low Voltage and DTC P20C3 Reductant Heater 3 Control Circuit Low Voltage Test Status has been changed to prevent false setting of the DTCs. Correction Reprogram the DEF (Diesel Exhaust Fluid) control module with the updated calibration, refer to the Service Procedure. • All vehicles require the base software, calibration 87836557. • Model Years 2020-2022 Heavy Duty Pickup (L5P) require calibration 87836559. • Model Years 2020-2021 Light Duty Pickup (LM2) require calibration 40009308 • Model Year 2022 Light Duty Pickup (carryover; 12th character of VIN <=4) also require calibration 40009308 • Model Years 2020-2022 Heavy Duty Cab Chassis (L5P) Regular Cab require calibration 87836560 • Model Years 2020-2022 Heavy Duty Cab Chassis (L5P) Crew Cab require calibration 87836561 Copyright 2024 General Motors LLC. All Rights Reserved. Page 2 January, 2024 Service Procedure Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur. • Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. • Follow the on-screen prompts regarding ignition power mode, but ensure that anything that drains excessive power (exterior lights, HVAC blower motor, etc) is off • Please verify that the radio time and date are set correctly before inserting USB drive into vehicle for programming, otherwise an error will result.. • Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/ Maintenance (I/M) system status indicators to NO. Bulletin No.: 22-NA-112 Important: The service technician always needs to verify that the VIN displayed in the TLC left side drop down menu and the top center window match the VIN plate of the vehicle to be programmed prior to using Service Programming System 2 (SPS2) for programming or reprogramming a module. • For the TLC application, service technicians need to always ensure that the power mode (ignition) is “ON” before reading the VIN from the vehicle’s VIN master module and that they do not select a VIN that is already in the TLC application memory from a previous vehicle. • If the VIN that shows up in the TLC top center window after correctly reading the VIN from the vehicle does not match the VIN plate of the vehicle, manually type in the VIN characters from the vehicle VIN plate into the TLC top center window and use these for programming or reprogramming the subject module with the correct vehicle VIN and software and/or calibrations. • The Engine Control Module (ECM) is the master module (for VIP vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the ECM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. • The Body Control Module (BCM) is the master module (for GEM vehicles) that TLC reads to determine the VIN of the vehicle. If the VIN read from the vehicle by TLC does not match the VIN plate of the vehicle, the BCM also needs to be reprogrammed with the correct VIN, software and calibrations that match the vehicle’s VIN plate. Bulletin No.: 22-NA-112 January, 2024 Page 3 Caution: Be sure the VIN selected in the drop down menu (1) is the same as the vehicle connected (2) before beginning programming. 5743643 Important: If the vehicle VIN DOES NOT match, the message below will be shown 5877000 Page 4 January, 2024 Bulletin No.: 22-NA-112 5644477 Important: Techline Connect and TIS2WEB screens shown above. Important: If the same calibration/software warning is noted on the TLC or SPS Summary screen, select OK and follow screen instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin. 1. Reprogram the DEF through the Reductant Control Module. Refer to K115 Reductant Control Module: Programming and Setup in the Service Manual in SI. Bulletin No.: 22-NA-112 January, 2024 Page 5 5644478 Note: The screenshots above are an example of module programming and may not be indicative of the specific module that is being programmed. Module selection and VIN information have been blacked out. Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the screen. 2. Record Warranty Claim Code on job card for warranty transaction submission. Page 6 January, 2024 Bulletin No.: 22-NA-112 Warranty Information Important: LM2 Engine should have 8 year 80,000 mile/130,000 KM emission warranty applied (E2). Important: L5P Engine should have 5 year 50,000 mile/80,000 KM emission warranty applied (E); this is the EPA Heavy Duty warranty for vehicles over 8,500 pounds. For vehicles repaired under the Emission coverage, use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information: Labor Operation Description Labor Time *2888718 Reductant Control Module Reprogramming with SPS for DEF with DTCs P20BB or P20C3 0.3 hr *This is a unique Labor Operation for Bulletin use only. Important: **To avoid warranty transaction rejections, carefully read and follow the instructions below: • The Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction. • When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS/SPS2. Warranty Claim Code Information Retrieval If the Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS2 system as follows: 1. Open TLC on the computer used to program the vehicle. 2. Select and start SPS2. 3. Select Settings. 4. Select the Warranty Claim Code tab. The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Version 2 Modified Released May 24, 2022 Revised January 19, 2024 – Revised the Important Warranty Statements under Warranty Information. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION