24-01-009H

Service Campaign 995: Underbody Corrosion Preventative Service – Dealer Best
Practice
January 16, 2024
Document Subject
• Repair Available – Underbody Corrosion Preventative Service (TSB 24-01-003H)
Date
01/16/2024
published
Campaign Description
In certain areas, a vehicle’s underbody may exhibit corrosion due to road salt usage. As a preventative measure,
cavity wax coating is applied to the internal surfaces of underbody components, and an undercoating spray is
applied to exterior surfaces of specified underbody components. This service campaign describes the
procedure to perform this preventative service on certain Elantra GT (GD) vehicles.
Applicable Vehicles (Certain)
•
2013-17MY Elantra GT (GD) vehicles currently or ever registered in a Salt Belt State produced 05/02/2012
to 01/26/2017
Salt Belt Areas
Salt Belt States or Areas include:
• Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island,
Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia.
PLEASE NOTE: All dealers must perform this service campaign if vehicle comes in with an open
campaign, even if vehicle is no longer located in the listed states above.
ADDITIONAL INFORMATION: There are circumstances under which vehicles that are not currently
registered or have never been registered in a “salt belt” state may be eligible for this service campaign.
These circumstances include:
• Vehicles that were relocated into a “salt belt” area, and/or
• Vehicles registered in a “non-salt belt” state and driven in a “salt belt” area
If it is determined that an owner of a vehicle within the affected VIN production date range relocates or has
operated their vehicle in a “salt belt” area, the dealer should perform this procedure at no cost to the
customer. The dealer must submit a Prior Approval request before starting repairs.
Repair Process/Information
•
•
Recommended Service Technician Training Level: Hyundai Certified or higher
NOTE: Prior to repair, it is recommended to allow the vehicle to cool at least four (4) hours before
starting the service procedure. Parking the vehicle at the stall overnight helps avoid the need for a
cool down period and to improve work efficiency. Then, when ready to perform repairs, apply
undercoating spray and cavity wax to designated areas as indicated in TSB 24-01-003H (or latest
version).
Service Tips/Training
•
•
If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the dealer while part(s) are ordered.
If dealer schedules an appointment in advance, order the cavity wax/undercoat spray ahead of time
and if necessary, any tools/supplies as well to prevent any delays.
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Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Be mindful that ‘service campaigns’ could cause concern for some customers, reassure them that they
will be taken care of at no additional cost to them.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.
If you see a team member having trouble addressing the concern, ask if you can provide some help.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.
Warranty Information
•
•
•
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This service campaign pays 0.8 M/H for application of the cavity wax and undercoating to the various
affected underbody areas.
The included labor operation will reimburse one (1) can of undercoat spray and one (1) can of cavity wax.
The above op time also includes taking repair validation photo(s) where applicable and uploading to STUI.
Photos: Please refer to TSB 24-01-003H (or latest version) for repair validation sample photos and
additional details regarding specific digital documentation requirements.
Parts & Tools Information
•
•
Please refer to TSB 24-01-003H (or latest version) for required Parts information.
Please note that the wax spray gun, "inside” nozzle, and “outside” nozzle are the same tools that are
currently used for related and recently launched corrosion service campaigns 984/989/991/992/996.
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Required Supplies:
•
Please refer to TSB 24-01-003H (or latest version) for the latest information.
Sample Customer Talk Tracks
1.
“Today we are going to perform a procedure to the underbody of your vehicle to help prevent corrosion to
the chassis, brake and suspension components from road salt commonly used to de-ice the road surfaces.
If the salt is not removed by regular car washes during the winter season, it can also eat away at the paint
leaving the metal components without protection from corrosion. This service will be provided to you for
no charge.”
2. For customers over the phone: “While I have you on the line to verify your current appointment, I ran your
VIN and see that has your vehicle has an open campaign that relates to the vehicle’s underbody which may
exhibit corrosion due to road salt usage. The repair involves cavity wax and undercoat spray being applied
to the vehicle’s underbody components. If time permits, we can address this campaign during your current
appointment and it will be at no cost to you. Should you need transportation assistance during this time, we
can help arrange an SRC since this may prolong the stay of your vehicle at service. We apologize for the
inconvenience.”
Recommendations & Tips for Customers
•
•
•
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Get regular car washes. Spray your car down at least once a week in snowy conditions and visit a car
wash that targets the undercarriage at least once a month and after winter storms. It may help to view
this expense as a highly recommended preventative vehicle maintenance, as it could save you money on
costly damages later.
If your vehicle is over 8 years old, it needs some extra TLC. Several years of exposure to winter road salts
can take its toll. According to the National Highway Traffic Safety Administration (NHTSA), vehicle models
made in 2007 and earlier are especially susceptible to brake pipe corrosion due to salt exposure. Bring
your vehicle in regularly to inspect for corrosion and take notice of how your brake pedal feels in cold
weather. Any changes could indicate a leak in the brake system.
Use a synthetic wax to provide a protective barrier from harsh salt.
Once spring arrives, thoroughly detail the exterior so that salt doesn’t sit on the surface.
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Prep for winter weather early next season, making sure to pay special attention to any chips or scrapes
in the paint, as those areas will be more susceptible to rust.
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness:
Does your dealership have the recommended parts, tools, and supplies to complete the procedure
mentioned in TSB 24-01-003H (or latest version)? The wax cavity spray gun & inside nozzle from
previous corrosion campaigns can be used.
Yes – Ensure the customer has an appointment.
No – Order the required parts, tools, and supplies if necessary and ensure the customer’s
appointment is scheduled after the arrival ETA of all necessary items.
Was it determined that an owner of a vehicle within the affected VIN production date range relocated or
has operated their vehicle in a “salt belt” area?
Yes – The dealer should perform the campaign procedure and contact Prior Approval Center
before starting repairs.
No – Do not perform the procedure outlined in TSB 24-01-003H (or latest version).
Reception: Did you get permission from the customer to perform the eMPI and review all declined
services and additional recommended maintenance?
Yes
No
Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair:
Did you allow the vehicle to cool 4 hours, preferably overnight, before performing the procedure?
Yes
No
Did you review the results of the eMPI with the customer and provide the customer with estimates for
any recommendations and an adjusted promise time based on any additional services?
Yes
No
Is the Technician performing the procedure a Hyundai Certified Technician or higher?
Yes
No – Please ensure a technician with a Certified level (or higher) completes this repair.
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Were the appropriate picture(s) taken based on the service procedure per TSB 24-01-003H (or latest
version)?
Yes
No - Please ensure the appropriate picture(s) are taken for dealership to be paid. See TSB 24-01003H (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation
Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer should be signing the final invoice upon delivery of the vehicle.-
FAQs
Q1: What is the issue?
A1: In some areas, a vehicle’s underbody may exhibit corrosion due to road salt usage.
Q2: What will be done during service at the dealer?
A2: As a preventative measure, cavity wax coating will be applied to the internal surfaces of underbody
components, and an undercoating spray is applied to the bottom exterior surfaces of specified underbody
components.
Q3: When will owners be notified of this service campaign?
A3: Owners of the subject vehicles will be notified via First Class Mail in February 2024.
Q4: What if I already paid for a part replacement/repair out-of-pocket already related to this condition or
service campaign?
A4: Please file a claim at https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
or contact Hyundai Motor America at 1-855-371-9460.
Contact Reference
Thank you for your prompt attention to this important matter and continued commitment to Hyundai
customers. Please see list below of commonly referred to contacts.
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Key Contact Information
Dealer Support
Parts
Contact Information
Description
[email protected]
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
[email protected]
Assistance with Car Care Scheduling:
Xtime Technical Support
AutoLoop Technical Support
•
1-877-850-2010
CDK Technical Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:
•
Customer Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Hyundai Customer Care
Center(GeneralQuestions)
1‐800‐633‐5151
Hyundai Roadside Assistance
1-800-243-7766
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
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