T-24-01
Service Bulletin Details
Public Details for: T-24-01
We recently determined that some model year 2020-2023 slingshot vehicles updated with ride command software update sls7ab.M32336a (sent over the air in september 2023) may not be able to access vehicle health and vehicle location in the sli
Models from 2023
2023 POLARIS SLINGSHOT R |
2023 POLARIS SLINGSHOT S |
2023 POLARIS SLINGSHOT S TECH |
2023 POLARIS SLINGSHOT SL |
2023 POLARIS SLINGSHOT SLR |
Models from 2022
2022 POLARIS SLINGSHOT |
2022 POLARIS SLINGSHOT R |
2022 POLARIS SLINGSHOT S |
2022 POLARIS SLINGSHOT S TECH |
2022 POLARIS SLINGSHOT SIGNATURE LE |
2022 POLARIS SLINGSHOT SL |
2022 POLARIS SLINGSHOT SLR |
Models from 2021
2021 POLARIS SLINGSHOT |
2021 POLARIS SLINGSHOT GT |
2021 POLARIS SLINGSHOT R |
2021 POLARIS SLINGSHOT S |
2021 POLARIS SLINGSHOT S TECH |
2021 POLARIS SLINGSHOT SL |
Models from 2020
2020 POLARIS SLINGSHOT |
2020 POLARIS SLINGSHOT GT |
2020 POLARIS SLINGSHOT R |
2020 POLARIS SLINGSHOT SL |
SERVICE BULLETIN Release Date: January 02, 2024 Expiration Date: December 31, 2024 SLI Communication #: T-24-01 Model Year(s): 2020-2023 — Confidential and Proprietary — VERSION: R01 (January 02, 2024) IMPORTANT If you are working with a printed copy, please verify you have the most current version of this document. SUBJECT: RIDE COMMAND CONNECTED CERTIFICATE PURPOSE We recently determined that some Model Year 2020-2023 Slingshot vehicles updated with RIDE COMMAND software update SLS7AB.M32336A (sent over the air in September 2023) may not be able to access Vehicle Health and Vehicle Location in the Slingshot App and website, and are also no longer able to receive future OTA (Over The Air) updates. A software update to resolve this issue was made available for installation in November 2023 (software update SLS7AB. M32343A). Please visit ridecommand.slingshot.polaris.com to obtain this software update, along with how-to guides and instruction videos. AFFECTED MODELS MODEL YEAR MODELS AFFECTED RANGE 2020-2023 All Slingshot Models Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-24-01 (R01) © 2024 Polaris Inc. Page 1 of 3 CUSTOMER NOTIFICATION Polaris has released a consumer completion option. Polaris will be mailing a notification letter to consumers affected by this Bulletin. Polaris will also send an email to owners for whom Polaris has a valid email address. IMPORTANT CUSTOMER SELF-REPAIR Customers will have the option to repair their vehicle themselves. Customers will be directed to update their Ride Command software via a USB drive. Polaris will also monitor for consumer completion of the update and close the Bulletin on the customer's behalf. Please review the consumer letter provided with this PDF. CONTACT POLARIS If you have questions that are not addressed in this document , contact Polaris Service through Ask Polaris or by phone at 800-330-9407 (US/Canada Dealers Only). WARRANTY CLAIM INFORMATION SOFTWARE UPDATE Bulletin # T-24-01-AA Claim Type SB (Service Bulletin) Labor Allowance 0.3 hours (18 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Video Training Required NO CLAIM SUBMISSION • US / Canada Dealers: On DEX, go to Service and Warranty > Warranty Claim and Extended Coverage > Start a New Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select T-24-01 and Send Claim. • International Dealers: On iDEX, go to Service and Warranty > Warranty Claims > Start a New Warranty Claim. Select Service Bulletin > Enter the VIN / PIN and Retrieve Registration. Select T-24-01 and Send Claim. NOTICE All customer self-repaired units will appear on DEX as having T-24-01-AB completed. COVERAGE PERIOD Coverage will begin on January 02, 2024. Coverage will expire on December 31, 2024. FEEDBACK FORM A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. The form is viewable on mobile devices by scanning the QR code or on a PC by clicking HERE. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-24-01 (R01) © 2024 Polaris Inc. Page 2 of 3 SOFTWARE UPDATE VERIFICATION RIDE COMMAND SOFTWARE UPDATE REQUIRED, USB 1. On the display screen, press the Slingshot logo at the top of the screen. 2. Press ALL SETTINGS. DOWNLOAD UPDATE TO USB 1. Download the SLS7AB.M32343A (NOV 2023) or newer software file from the Ride Command Site: 3. Verify that the software version is now SLS7AB. M32343A (NOV 2023) or newer. 4. Submit a Service Bulletin Warranty Claim for T-24-01. • US: https://ridecommand.slingshot.polaris. com/en-us/app/display • Canada: https://ridecommand.slingshot.polaris. com/en-ca/app/display/ • Mexico: https://ridecommand.slingshot.polaris. com/es-mx/app/display/ 2. The downloaded file does not run or need to be opened on your computer, it only needs to be copied to a USB drive. 3. Save the update file to a 1gb or larger removable USB drive. FAT32 or exFAT format is supported. The download will not succeed if the drive is not properly formatted or is not large enough for the map package. 4. Plug the USB drive into your vehicle's USB port below the display and turn on the display. SOFTWARE UPDATE 1. Press the START/STOP button to power the vehicle on. 2. On the display screen, press the Slingshot logo at the top of the screen. 3. Press ALL SETTINGS. 4. Press GENERAL from the upper left-hand side of the screen. 5. Scroll to UPDATE SOFTWARE. 6. Select the file you want to install. NOTICE "Newest" will be automatically displayed next to the newest version detected on the USB drive. NOTICE Once selected, the display will reboot and install the software. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. T-24-01 (R01) © 2024 Polaris Inc. Page 3 of 3 Slingshot Division Polaris Industries Inc. P.O. Box 47700 Medina, MN 55340-9960 IMPORTANT NOTICE This notice applies to your vehicle Subject: 2020-2023 Slingshot RIDE COMMAND Connected Certificate VIN: T-24-01 First Name Last Name Address City, State ZIP Dear Slingshot Owner, Thank you for being a Polaris Slingshot owner. We appreciate you being in the driver’s seat with us, turning heads and making memories like nothing else can. te r We recently determined that some model year 2020-2023 Slingshot vehicles updated with RIDE COMMAND software update SLS7AB.M32336A (sent over the air in September 2023) may not be able to access Vehicle Health and Vehicle Location in the Slingshot App and website, and are also no longer able to receive future OTA (Over The Air) updates. m er Le t A software update to resolve this issue was made available for installation in November 2023 (software update SLS7AB.M32343A). Please visit ridecommand.slingshot.polaris.com to obtain this software update, along with how-to guides and instruction videos. Polaris is constantly improving and adding features to RIDE COMMAND. We recommend checking back on the RIDE COMMAND website frequently to take full advantage of ongoing updates to the software. su If you do not wish to perform the above-mentioned software update (SLS7AB.M32343A) on your own, Polaris has authorized your dealer to install this RIDE COMMAND update at no cost to you. C on If you need assistance contacting or locating a Slingshot dealer, or if you have questions your Slingshot dealer is not able to address, contact our Polaris Owner Connections Department at 1-855-863-2284, scan the QR code, or go to https://www.polaris.com/en-us/help-center/. U S Again, thank you for being a Polaris Slingshot owner and for taking the time to have your vehicle updated. We understand how valuable time in your Slingshot is to you and that’s why we work to provide you the best possible three-wheel experience. We hope to see you on the road soon! Sincerely, Chris Sergeant