NCU-2023050003

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification Update
Place Trickle Charger in Trunk
DATE: January 12, 2024
MY22 SL (232 platform)
IMPORTANT SERVICE CAMPAIGN LAUNCH UPDATE
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2023050003
23P5490205
January 12, 2024
Place Trickle Charger in Trunk
This is to notify you of the Service Campaign Launch to place a trickle charger in the trunk in 5,204 Model Year (“MY”) 2022
SL (232 platform) vehicles. The vehicles are visible and were flagged in VMI as “OPEN” on October 20, 2023. An additional
1,622 vehicles will be visible and flagged in VMI as “OPEN” on January 12, 2024.
Background
Issue
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain MY 2022 SL (232 platform) vehicles, after a longer nonoperational time of greater than 42 days or with a battery charge of less than 45%,
the following battery fault message might display in the instrument cluster: “Stop
Vehicle See Operator's Manual, Switch on vehicle to charge the 12V battery”, or
“Stop vehicle To charge the12 V battery do not switch off vehicle.”
What We’re Doing
MBUSA will conduct a service campaign. As a customer convenience measure, an
authorized Mercedes-Benz dealer will place a trickle charger in the vehicle’s trunk.
Parts
The remedy is available and can be performed as necessary.
Vehicles Affected
2022
SL
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
3,582 + 1,622 (Supplement)
Next Steps/Notes
AOMS/SOMS
AOMs – This campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
2
Campaign No. 2023050003, October 2023
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT:
Model SL (232 platform)
Model Year 2022
Place Trickle Charger in Trunk
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain MY 2022 SL (232 platform) vehicles, after a longer non-operational time of greater than
42 days or with a battery charge of less than 45%, the following battery fault message might display
in the instrument cluster: “Stop Vehicle See Operator's Manual, Switch on vehicle to charge the
12V battery”, or “Stop vehicle To charge the12 V battery do not switch off vehicle.” As a customer
convenience measure, an authorized Mercedes-Benz dealer will place a trickle charger in the
vehicle’s trunk.
Prior to performing this Campaign:
•
VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
•
Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 5,204 vehicles are affected.
Order No. P-SC-2023050003
2
Place Trickle Charger in Trunk
Work Procedure
1.
Place trickle charger in truck.
__________________________________________________________________________________________________
Primary Parts Information
Qty.
Part Name
1
Trickle charger
Part Number
A0009822921
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage
Operation
Code
Number
54 902 05
12-1875
Description
Place trickle charger in vehicle
Labor Time
(hrs.)
0.1
Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.
P-SC-2023050003