TSB 24-2008

TECHNICAL SERVICE BULLETIN
24-2008
11 January
Intermittent No Start And Stop Safely Now Message Displayed And/Or
2024
DTCs U0293 And/Or P1A43 In The Battery Energy Control Module (BECM) Built On Or Before 2-Nov-2023
This bulletin supersedes 23-2317. Reason for update: revised part list descriptions and add production fix date
Model:
Ford
2023 F-150
FHEV
Issue: Some 2023 F-150 fully hybrid electric vehicles (FHEVs) built on or before 2-Nov-2023 may exhibit an
intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic
trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected vehicle data. A gateway module A (GWM)
software concern may be triggering the no start condition. To correct the condition, follow the Service Procedure to
reprogram the GWM software.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
• 2023 F-150
• Built on or before 2-Nov-2023
• Equipped with a hybrid engine
• At least one of the following conditions:
- Intermittent no start and/or Stop Safely Now message displayed in the IPC
- U0293 and/or P1A43 stored in the BECM or in connected vehicle data
Parts
Service Part Number Quantity Description
BAGM-48H6-760
If Needed Battery (760 Amp) - Refer To The Parts Catalog For The VIN Specific Application
BAGM-94RH7-800
If Needed Battery (800 Amp) - Refer To The Parts Catalog For The VIN Specific Application
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty
(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not
altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified
using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
2023 F-150 Hybrid: Reprogram The Appropriate Modules As Required By The Software
Update And Service Procedure (Do Not Use With Any Other Labor Operations)
MT242008
Time
Actual
Time
Repair/Claim Coding
Causal Part:
14G490
Condition Code: 04
Service Procedure
NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System
(FDRS) programming. The time required to complete this procedure will vary depending on several factors
including the number of module software updates required, available internet bandwidth, universal serial
bus (USB) flash drive variability, and the potential that controller area network (CAN) flashing (software
update via the data link connector [DLC] with FDRS) may be required. It is recommended to connect to the
internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive when performing software updates.
1. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the
BATT_SOC parameter identification (PID). Verify the PID reads 50% or higher. If state of charge (SOC) is less than
50%, charge the battery then navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values
application. Perform the battery monitor sensor (BMS) reset.
(1). If the battery is unable to achieve an 50% SOC then a new battery may be required. Use the Rotunda GRX3590 or DCA-8000 testers to verify if replacement is required. If the battery is replaced, fully recharge the new
battery. Then disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.
2. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery state of
charge while performing a software update to any module may result in a repeat Restart Required message in the
vehicle center screen or a message on the FDRS saying Part Number Validation Failed or DID Validation Failed.
3. Are there any software updates available for the GWM, sync module (APIM), or telematic control unit module
(TCU)?
(1). Yes - proceed to Step 4.
(2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 415-00.
4. Perform the Module Software Updating Procedures outlined below for the GWM, APIM, and TCU. Perform a
network test after each software update using the latest software level of the FDRS scan tool. This will refresh the
list of modules that have available software updates based current module software levels. Continue performing
software updates until all available software updates for those modules are complete. If any error conditions are
experienced during programming, refer to WSM, Section 418-01A > General Procedures > Module Programming
for the Error Condition Table.
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All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.