SFCC_JAN2024_38

ELECTRICAL
EVA2 SOTA Fault and Breakdown diagnostic process
Customer Voice:
• Customer may report an active SOTA campaign which
fails to complete download or install
Range Rover
• 23-24MY Range Rover
• 23-24MY Range Rover Sport
• 21-24MY Evoque
• 21-24MY Velar
• 20-24MY Defender
Discovery
• 21-24MY Discovery
• 21-24MY Discovery Sport
Jaguar
• 21-24MY I-PACE
• 21-24MY F-PACE
• 21-24MY XF
• 21-24MY E-PACE
Technical Description:
• It has been identified that the Workflow in TOPIx for
EVA2 SOTA download which prompts the "Persistent
SOTA Failures Test" is incorrectly requesting the TCUClear SOTA Persistency routine which should only be
run if requested by LTS/Engineering.
• The result is TCU-Clear SOTA Persistency is run which
clears all active SOTA Campaigns against the VIN in
TOPIx removing the ability to accurately diagnose or
complete the campaign on retailer end. This issue has
been raised with TOPIx Cloud team.
CUSTOMER LOVE
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ELECTRICAL
EVA2 SOTA Fault and Breakdown diagnostic process continued.
Action
If a concern with SOTA download is found, the following diagnostic
process is advised
• Check that all SOTA pre-requisites are satisfied (see right)
• Confirm basic connectivity in vehicle by the following functions
(where equipped)
o Weather Tile
o Connected Apps (Spotify for example)
o Real Time Traffic, Fuel Pricing or Satellite view in
Navigation.
If pre-requisites are confirmed to be met, vehicle connectivity
appears operational and SOTA continues to fail download/install
then a TA Case should be raised for further diagnostic assistance.
CUSTOMER LOVE
UNITY
INTEGRITY
GROWTH
IMPACT
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