2069592/3

Technical product information
Rear door soft close function is not operating to specification
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2069592/3
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect rear left
body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect rear right
New workshop code
Object of complaint
body fixtures and fittings -> doors -> rear-door control unit
body fixtures and fittings -> doors -> rear-door control unit
body fixtures and fittings -> doors -> driver door control unit
body fixtures and fittings -> doors -> passenger door control unit
Complaint type
Position
control units, services -> software faulty left
control units, services -> software faulty right
control units, services -> software faulty
control units, services -> software faulty
Vehicle data
Bentayga EWB
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
ZV1* 2023 E
*
*
*
Documents
name
INTERNAL
Customer statement / workshop findings
The rear door soft close function is not operating to specification (left and/or right hand side)
NOTICE
Technical background
NOTICE
Production change
-
Measure
1) Referring to Rep.Gr 27 - Conduct a 12 volt battery test, in the event the battery is to specification please continue with the onward next steps
However
If the battery condition is not to specification, this must be rectified before proceeding to Step 2
2) Referring to Rep.Gr 27 - Connect a suitable battery charger
3) Referring to Rep.Gr 58 Rear door - To remove, fit and set - Check to confirm the rear door set is to specification - Adjust as required
4) Adjust the rear door striker as follows:
- Loosen but do not remove the fixings (Figure 1)
Figure 1
- Referring to Figures 2 and 3 - Adjust the position of the striker (1) so it is located centrally in the door latch (2)
INTERNAL
Figure 2
Figure 3
- Secure the fixings to 25Nm
- On completion the striker should be central with the latch as shown in Figure 4
INTERNAL
Figure 4
5) Check to confirm if the soft close function is operating to specification
TIP: If now operating to specification the operative should conduct a short road test to confirm that no wind noise is evident
CAUTION
Warranty accounting instructions
NOTICE
Warranty Type - 110 or 910
Damage Service Number - 58 51
Damage code - 00 55
Battery test
Labour Operation Code 27 06 01 00
Time 10 TU
Time to conduct steps 3 - 5 (x1) door
Labour Operation Code 58 25 15 00
Time 10 TU
INTERNAL
Time to conduct steps 3 - 5 (x2) doors
Labour Operation Code 58 25 16 00
Time 20 TU
Time to conduct a short road test
Labour Operation Code 01 21 00 99
Time 25 TU
NOTICE
INTERNAL