NTB20-002D

Classification:
Reference:
AN19-069D
Date:
NTB20-002D
January 29, 2024
STEERING WHEEL AUDIO SWITCHES INTERMITTENTLY
INOPERATIVE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
APPLIED VINS:
APPLIED DATES:
2019 Sentra (B17) – S model only
Built before 3N1(*)B7AP(*)K(*)432870
Built before October 10, 2019
IF YOU CONFIRM
The steering wheel audio switches
(Figure 1) are intermittently inoperative.
Figure 1
ACTION
Update the infotainment software.

Refer to the Infotainment Software Update Utility, located in ASIST under
SPECIALTY TOOLS  Infotainment Software Updates, for the latest infotainment
update-software, infotainment update procedures, and claims information.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the procedure(s) provided in the Infotainment
Software Update Utility as it contains information that is essential to successfully
completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
DESCRIPTION
January 17, 2020
NTB20-002
Original bulletin published
January 31, 2020
NTB20-002a
Revised CLAIMS INFORMATION
February 4, 2021
NTB20-002b
Classifiction number updated
April 3, 2023
NTB20-002C
Changes made throughout
January 29, 2024
NTB20-002D
Revised to reference the Infotainment Software
Update Utility in ASIST instead of NTB23-018
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NTB20-002D