CSC-2401

Brinkley RV Customer Sa sfac on Campaign CSC-2401
2/8/24 Communica ons Summary per 49 CFR § 579.5
Hard copy le er mailed to Owners 2/8/24
February 8, 2024
«Retail_Shipping_Address»
VIN: «VIN»
RE:
Model G Customer Sa sfac on Campaign: CSC-2401
Ice Maker Water Line Leak
VINs Affected = Last 6 digits 000006 – 000010, 000012-000076, 000078-000084,
000086-000089, 000091
Dear «Current_Retail_Customer»,
It has come to our a en on that on certain Model G Fi h Wheels, under certain condi ons, the water
supply line to the ice maker may pull loose (or out), crea ng a water leak.
The remedy for this condi on is to replace the water supply line to the ice maker to minimize chances of
future water leaks. It is highly recommended that a qualified plumber/electrician or cer fied RV
Technician performs the work.
We are ins tu ng a Customer Sa sfac on Campaign (CSC-2401) for all Model G units with VIN#’s as
referenced above.
All Dealers are being no fied of this Campaign and work instruc ons have been provided. Brinkley RV
will pay for the Campaign to be completed. There is no charge to you for the remedy.
Although the remedy is a simple one, we want to stress the importance of ge ng this remedy
completed promptly. While the subject condi on poses no safety risk, it could poten ally create a
nuisance scenario under certain condi ons within the product's intended applica on. If le
unaddressed for a period of me, more significant damage to the unit could develop.
Please know that Brinkley Customer Care is here to help facilitate this remedy. We will happily help you
locate an authorized Brinkley RV Dealer. If the facts and circumstances of your situa on warrant, we will,
in our discre on, work with a mobile technician to come to you to perform the work in accordance with
our warranty guidelines.
We apologize for any frustra on or inconvenience that this situa on causes to you and your family.
Sincerely,
Brinkley Customer Care
Phone: (574) 501-4280
Email: [email protected]
e-mail to Dealers 2/5/24
View this email in your browser
MODEL G CUSTOMER SATISFACTION CAMPAIGN
ICE MAKER WATER LINE
February 5, 2024
<< Test Name >>,
It has come to our attention that on certain Model G Fifth Wheels, under certain
conditions, the water supply line to the ice maker may pull loose (or out), creating a
water leak.
We are instituting a Customer Satisfaction Campaign to address this concern for all
Model G units with VIN#’s (Last 6 digits): 000006 – 000010, 000012-000076, 000078000084, 000086-000089, 000091.
The remedy for this condition is to replace the water supply line to the ice maker to
minimize chances of future water leaks. It is highly recommended that a qualified
plumber/electrician or certified RV Technician performs the work. Brinkley RV will
pay for the Campaign to be completed. There is no charge to you for the
remedy.
See below/attached for further details and associated documentation:
1. Sample Retail Owner Notification Letter
2. Claim prep and Filing Instructions
3. CSC campaign Field Work Instructions
Relevant information is also being communicated through Social Media and via our Dealer
Portal. Retail customers are being notified by e-mail and through traditional hard copy
mailings.
We apologize for any frustration or inconvenience that this situation causes to you and
your family.
Sincerely,
Brinkley Customer Care
Phone: (574) 501-4280
Email: [email protected]
Let's Get Social!
Why Brinkley RV? | Model Z AIR TT | Model Z | Model G | BrinkleyRV.com
Copyright © 2024 Brinkley RV, All rights reserved.
You are receiving this email because you are a Brinkley RV dealer contact.
Our mailing address is:
Brinkley RV
1655 Brinkley Way
Goshen, IN 46528
Add us to your address book
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You can update your preferences or unsubscribe from this list.
e-mail to Retail Owners 2/7/24
View this email in your browser
MODEL G CUSTOMER SATISFACTION CAMPAIGN
ICE MAKER WATER LINE
February 7, 2024
<< Test FIRST NAME >> << Test LAST NAME >>,
It has come to our attention that on certain Model G Fifth Wheels, under certain
conditions, the water supply line to the ice maker may pull loose (or out), creating a
water leak.
The remedy for this condition is to replace the water supply line to the ice maker to
minimize chances of future water leaks. The remedy is detailed out in the associated
Brinkley RV document referenced by the CSC number (CSC-2401). It is highly
recommended that a qualified plumber/electrician or certified RV Technician performs
this work.
We are instituting a Customer Satisfaction Campaign (CSC-2401) for all Model G units
with VIN#’s as referenced below:
VINs Affected = Last 6 digits: 000006 – 000010, 000012-000076, 000078-000084,
000086-000089, 000091
All Dealers are being notified of this Campaign and work instructions have been
provided. Brinkley RV will pay for the Campaign to be completed. There is no
charge to you for the remedy.
Although the remedy is a simple one, we want to stress the importance of getting this
remedy completed promptly. While the subject condition poses no safety risk, it could
potentially create a nuisance scenario under certain conditions within the product's
intended application. If left unaddressed for a period of time, more significant damage
to the unit could develop.
Please know that Brinkley Customer Care is here to help facilitate this remedy. We will
happily help you locate an authorized Brinkley RV Dealer. If the facts and
circumstances of your situation warrant, we will, in our discretion, work with a mobile
technician to come to you to perform the work in accordance with our warranty
guidelines.
We apologize for any frustration or inconvenience that this situation causes to you and
your family.
Sincerely,
Brinkley Care
(574)501-4280 | [email protected]
Let's Get Social!
Why Brinkley RV? | Model Z | Model G | BrinkleyRV.com
Copyright © 2024 Brinkley RV, All rights reserved.
You are receiving this email berceuse you purchased a Brinkley RV.
Our mailing address is:
Brinkley RV
1655 Brinkley Way E
Goshen, Indiana 46528
Add us to your address book
Want to change how you receive these emails?
You can update your preferences or unsubscribe from this list.
Claim Prep & Filing Instruc on (e-mail to Dealers/on Brinkley RV portal week of 2/5/24)
Customer Sa sfac on Campaign CSC-2401
Claim Prepara on & Repair Instruc ons
Please complete a warranty claim pre-authoriza on request using the following codes &
labor mes:
Labor:
Flat Rate Code:
CSC-2401
Fault Code:
Improperly Installed
Time Allowed:
1.5 hrs
Parts:
Ice Maker Waterline Replacement Kit: - BRV Part #K108113
*Note: Parts are only available to order by VIN - NO STOCK ORDERS*
Pre-Authoriza on:
No pre-authoriza on is required for this CSC.
Claim Filing:
When the repair is complete, promptly file a claim through our dealer portal, addressing all
requirements set forth by the associated flat rate code. If you have any ques ons, please call
our Customer Care Team at (574)501-4280.
Brinkley RV Social Media Pos ng (2/7/24)
MODEL G CUSTOMER SATISFACTION CAMPAIGN
CSC-2401: Ice Maker Water Line Leak
Dear Valued Brinkley Model G Owners:
It has come to our a en on that on certain Model G Fi h Wheels, under certain condi ons, the water
supply line to the ice maker may pull loose (or out), crea ng a water leak.
The remedy for this condi on is to replace the water supply line to the ice maker to minimize chances of
future water leaks. It is highly recommended that a qualified plumber/electrician or cer fied RV
Technician performs the work.
This Customer Sa sfac on Campaign only affects Model G and includes the following units (last 6
digits of your VIN): 000006 – 000010, 000012-000076, 000078-000084, 000086-000089, 000091.
Please contact your dealer and request a service appointment to schedule the free remedy. The vehicle
Owner is responsible for arranging to have the work completed. That said, Brinkley Customer Care is
here to assist and will help facilitate the repair as needed. Please also note that the repairs must be
performed by a plumber/electrician or RV technician. Brinkley Customer Care has the remedy kits in
stock and will ship these to your dealer or technician immediately upon request. The remedy process
will take roughly 90 minutes to perform.
Owners within the CSC scope will be receiving le ers in the mail with more informa on. Owners within
the retail scope will also receive an email from Brinkley RV with the same informa on that is being
mailed to your address of record. It is also very helpful to the dealership or technician to have a copy of
that le er with you when you take your vehicle in for the CSC remedy. You may contact Brinkley
Customer Care directly for assistance in facilita ng the remedy via phone at (574) 501-4280 or via email
at [email protected].
At Brinkley, our #1 priority is customer safety and sa sfac on. We strive to create a product with as few
defects as possible. When issues do arise, we strive to remedy those issues as quickly as possible, and
we fully stand behind our products. We sincerely appreciate you choosing Brinkley RV and pu ng your
faith in us and we are here to support you. Please do not hesitate to contact us if you have ques ons,
concerns, or require assistance in facilita ng the remedy. We apologize for any inconvenience this issue
causes to you and your family.
Sincerely,
Brinkley RV
CSC-2401 Work Instruc on (e-mail to Dealers and on Brinkley RV portal week of 2/5/24)
CUSTOMER SATISFACTION CAMPAIGN
MODEL G 5th WHEEL
CSC NUMBER: ICE MAKER WATER LINE LEAK - CSC - 2401
PRODUCT: BRINKLEY MODEL G FIFTH WHEELS
DATE: 02/01/2024
LABOR RATE: 1.5
Applies to:
This document refers to Brinkley G-series 5th Wheels with VIN’s as listed below:
Affected Vehicle Identification Numbers
From
0006
0012
0078
0086
To
0010
0076
0084
0089
0091
Condition: Brinkley RV has determined that on certain Model G Fifth Wheels, under certain conditions, the
water supply line to the ice maker may pull loose, or out, creating a water leak.
Correction: As a proactive measure, and to protect our customer’s investment, Brinkley RV will, at no charge to
the customer, pay to perform this procedure on VIN specific Model G fifth wheels listed above.
Ice Maker Waterline Replacement Kit K108113
Part Number
Description
Qty
101916
WAGO 3-LEVER CONNECTOR
2
103897
ICE MAKER WATER LINE
1
101006
BLACK SILICONE
1
101682
15” ZIP TIES
7
Required Tools:
1. Crescent wrenches - two (2)
2. Screw gun with #2 square
drive bit and 3/8” socket
3. Wire strippers
4. Razor knife (not shown)
1
2
3
NO ADVANCED CONTACT OR PRIOR AUTHORIZATION REQUIRED
CLAIM REIMBURSEMENT PROCESSING:
All reimbursement requests with completed work orders, including any freight expenses, should be submitted via
a claim in the Brinkley RV Dealer Portal. If you do not have access to our Portal, a claim can be emailed to [email protected].
REQUIRED INFORMATION FOR IMMEDIATE REIMBURSEMENT PROCESSING INCLUDES:
1.
2.
3.
4.
5.
6.
7.
8.
The full 17 digit VIN;
The Retail Name if retail sold;
Dealer Name;
Dealer Address;
Dealer Phone Number;
Dealer Hourly Labor Rate;
Work Order detailing the work performed and labor time, and
Photo of completed repairs.
Reimbursement checks for claims submitted with all requested information are issued weekly.
SAFETY:
This document provides general instructions. Many variables can change the circumstances of any procedure,
i.e., the degree of difficulty involved in the service operation and the ability level of the individual performing the
operation. This document cannot begin to plot out procedures for every possibility, but will provide the general
instructions for effectively installing, removing or servicing the system. In the event the skill level required is
too advanced or the procedure too difficult, a certified technician should be consulted before performing the
necessary operation. Failure to correctly install, remove or service the system may result in voiding the warranty,
inflicting injury or even causing death.
WARNING
The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause death, serious
personal injury, severe product and/or property damage if not performed safely and within the parameters set
forth in this document.
CAUTION
The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury,
product and/or property damage if not performed safely and within the parameters set forth in this document.
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 2
CAUTION
Always wear Personal Protection Equipment (PPE), such as eye protection, ear protection, gloves and possibly
a full face shield depending on the nature of the task to be performed.
+ NOTICE
Use caution not to damage the underbelly material and structure when removing and installing.
1. READ AND UNDERSTAND ALL INSTRUCTIONS PRIOR TO BEGINNING WORK.  
2. Fully extend the off-door side kitchen slide-out (Figure 1).
KITCHEN SLIDEOUT EXTENDED
Figure 1
3. Locate and remove sewer hose storage tube (Figure 2a and Figure 2b).
Figure 2a
Figure 2b
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 3
+ NOTICE
DO NOT cut the underbelly material. Brinkley RV
does not approve of, or cover cost of, cutting of the
underbelly material.
4. Drain fresh water tanks. Thereafter, remove
the fresh water tank drain valves by unscrewing
them from the from the tanks (Figure 3).
ICE MAKER
WATER LINE
REMOVE
SILICONE
WATER LINE
HEATER WIRING
UNDERBELLY
Figure 4b
Figure 3
5. Pull a section of underbelly down to expose
the holding tanks, water lines and ice maker
water line heater wiring (Figure 4a, Figure 4b
and Figure 4c).
WATER LINE
HEATER WIRING
FRONT
Figure 4c
6. Carefully remove the silicone where the water
line and wiring pass through the frame rail
(Figure 4b).
Figure 4a
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 4
7. Cut the zip ties holding the blue ice maker
water line to the Flexguard (Figure 6).
FLEXGUARD
9. Open the freezer drawer in the refrigerator and
and remove the  freezer tray (Figures 8a and
8b).
ZIP TIES
FREEZER
TRAY
WATER LINE
Figure 6
8. Remove the silicone where the ice maker water
line goes up through the slide-out floor (Figure
7).
Figure 8a
REMOVE
SILICONE
Figure 7
Figure 8b
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 5
10. Use a screw gun and #2 square drive bit to
remove the three (3) screws holding the
refrigerator stile. Set stile and fasteners aside
(Figure 9).  
12. Pull the refrigerator as far out of the opening
as possible to access the ice maker water line.
Remove the zip ties holding the ice maker water
lines to the slide out wall (Figure 11).
REMOVE
ZIP TIES
REFRIGERATOR
STILE
Figure 9
11. Remove the handles for the doors and freezer
drawer by pulling them straight up and toward
you (Figure 10). Set handles aside.
Figure 11
13. Disconnect the old water line and transfer the
fitting to the new water line (Figure 12). Tighten
fitting line finger tight into the new waterline,
then use two crescent wrenches to tighen an
additional 1/4 turn.
NEW HOSE
FITTING
Figure 10
OLD HOSE
Figure 12
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 6
14. Attach refrigerator hose to water supply line. Be
sure connection is secure. Attach the RV’s fresh
water system to a regulated compressed air line.
Apply 30 psi of pressure to the system. Spray the
new connections with soapy water. Watch for
bubbles that would indicate a leak (Figure 13).
16. Once pressure testing is complete, push the
refrigerator back into it’s opening and install
the handles (Figure 15).
Figure 15
Figure 13
17. Install the stile holding the refrigerator in place
using the original fasteners (Figure 16).
15. Route the new water line through zip ties
behind the refrigerator (Page 6, Figure 11) and
through the Flexguard supports below the slide
out. Reconnect to the supply line (Figure 14).
Install new zip ties to secure the ice maker water
line to the Flexguard below the slide-out.
ZIP TIES
Figure 16
ZIP TIES
Figure 14
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 7
18. Place the freezer tray back into the freezer
drawer (Page 5, Figure 8a).
19. Use black silicone (part #101006) to seal the
water line at the openings in the frame rail and
slide out floor (Page 4, Figure 4b and Page 5,
Figure 7).
20. Locate heating element wires in the blue
sheathing of the newly installed ice maker
water line. Using two (2) Wago 3-position
connectors, wire the water line heating element
to the closest fresh water tank heat pad wiring
(Figure 17). Wrap the Wago connectors in
electrical tape to hold the levers in place.  
21. Test tank heat pad and ice maker water line
heating element for proper operation by using
a clamp-on meter to ensure they are receiving
power, or by turning the heat pads on for 30
minutes to make sure they are heating.
Power Source
+
Ice maker water line
Freshwater Holding
Tank Heat Pad
Figure 17
22. After confirming proper operation of the heating pads and ice maker water line heating element, install
underbelly, fresh water tank drain valves, and sewer hose storage tube (Figure 18).  
Figure 18
Customer Satisfaction Campaign CSC - 2401 Rev-A
Product: Model G
Page 8