Service

VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
August 29, 2014
To:
All Volkswagen Dealership Personnel
Subject: Recall/Service Campaign VIN Search Tools
As of August 20, 2014, an improved recall/service campaign VIN search tool is live on vw.com.
Additionally, the National Highway Traffic Safety Administration (NHTSA) has implemented a
recall-only VIN search on the safercar.gov website.
We encourage everyone in your dealership to visit both tools and become familiar with the
content and functionality they provide, so as to better assist customers who may come to you
with questions. We have provided links and instructions below to both web sites as well as
screen shots for your convenience.
VW brand site – http://www.vw.com/
From the home page, scroll to the “Take a look around” section and select “Look Up Recalls”
(red arrow). Follow the on-screen prompts to enter a VIN and check for open recalls/service
campaigns.
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National Highway Traffic Safety Administration (NHTSA) site – http://www.safercar.gov/
From the home page, select “SEARCH FOR RECALLS” (red arrow). Follow the on-screen
prompts to enter a VIN and check for open recalls.
Please note: while a customer may arrive at your dealership with information printed from
one of these websites, the VIN must still be checked in Elsa on the day of repair - not
only to confirm vehicle eligibility, but to identify Updates or new campaigns that may also
be applicable to the vehicle.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
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