GuidelinesK

PERFECT DELIVERY INSPECTION (PDI)
2014
RS7
Audi Delivery Guidelines
Client
VIN
Delivery Date
Pre-Delivery
Ensure Final Vehicle Quality Inspection Is Completed
FF     Enroll customer in Audi connect Services (http://MyAudiconnect.com/) (if equipped and Audi
connect Request to Initiate Services and T-Mobile T&C are signed)
FF     Deactivate the connection prompts for the online services (TEL function button > Settings >
Connections > Data Connection > select No Prompt)
FF     Inspect exterior for damage, dings, dents, and surface scratches
FF     Check interior for cleanliness, grease marks and damage. Repair all defects prior to
customer delivery
FF     Verify vehicle is equipped as specified and all accessories are installed
FF     Check front/rear floor mats are locked in
Customer Priority Topics
1.____________________________________________________________________________________________________________________________________________________________
2.____________________________________________________________________________________________________________________________________________________________
3.____________________________________________________________________________________________________________________________________________________________
How long would the client like to spend on topics today?_______________________________________
Priority Delivery Topics
Personalize Vehicle Settings
FF     Audio and Entertainment
System Controls
FF     Bluetooth: Connect customer’s Bluetooth phone and assist in copying and accessing
phonebook entries. Ensure connection will occur automatically upon re-entry if desired.
Refer to www.audiusa.com/bluetooth for compatible phone list
FF     HVAC (Heating, Ventilation,
Air Conditioning) Controls
FF     Adjust mirrors, seats, and steering column to customer preference
FF     Hands-Free Communications
FF     Assist with radio station presets
FF     Navigation System
FF     Show how to connect iPod/MP3. Demonstrate AMI, SD cards and Aux-in jack (if equipped)
Introduce MMI Navigation System
FF     Review the MMI controls and basic functionality (buttons: function, on/off, arrow control and back)
FF     MMI touch control panel with integrated handwriting recognition (if equipped)
FF     Input letters, numbers, symbols, add a space, delete a character
FF     Moving a map and adjusting the sound distribution
FF     Saving/selecting a radio station
FF     Scroll through album covers (avail. if music is downloaded onto MMI hard drive)
FF     Use the DVD main menu
FF     Demo Audio Sources: Show how to connect iPod via AMI, MP3/SD cards, Bluetooth audio
player. Explain the jukebox functionality
FF     Explain CD and DVD loading/unloading
1 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
Interior
FF     Show seat, mirrors and steering column adjustments
FF     Demonstrate seat positioning using front seat controls. Show how to adjust headrest in all
different axis directions
FF     Seat memory setting
FF     Front seat ventilation
FF     Mention seatbelt movement
FF     Adjust exterior mirrors. Show how exterior mirrors fold in and how to make adjustments
in the MMI
FF     Show how to activate heated mirrors
FF     Explain exterior mirror tilt function
FF     Demonstrate heated steering wheel operation (if equipped)
FF     Show how to adjust comfort arm rest (longitudinal adjustment)
FF     Sunroof operation
FF     Climate control functions (front and rear). Explain “hi”/“lo” settings for faster heating
and cooling
FF     Fan settings/speed
FF     Explain that the small red triangle puts the system into AUTO mode and that it will
automatically adjust the fan speed to reach the temperature
FF     Show how to activate seat heating/ventilation
FF     Multifunction steering wheel functions (toggle, scrolling, menu button)
FF     Explain Star (*) button on the steering wheel (if equipped) – If in the Preset Station List, press
the * button to cycle through presets. If in Station List, press * button to cycle through station list.
FF     Wiper/washer system/rain sensor
FF     Cruise control/ACC (if equipped)
FF     Demonstrate and explain Head-up Display (if equipped)
FF     Review the Start-Stop-System info card with the customer. Explain the system functionality
(if applicable)
FF     Show how to set daylight savings time and time zone manually
FF     Driver Info Display/Trip Computer: Explain toggle function via “RESET” on stalk.
Show the different tabs that will display
FF     Show how to access the Vehicle functions within each tab. Point out the items that can be set
via the MMI (e.g., time, miles vs. km, etc.) Reset “Trip Comp 1 and 2” prior to delivery
FF     Demonstrate valet function (ensure not activated) – refer to OM for details
FF     Homelink® location and setup
FF     Cooled glove box
FF     “Passenger Side Airbag Off” light: Illuminates if no occupant in passenger seat or if
occupant is “out of position”
FF     Show rear seat pass through
2 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
In Car Video Tutorials
FF     Show the customer how to view the In Car Video Tutorials. Select the Car function button >
Owner’s Man. Control button and follow the prompts
FF     Point out these videos can also be viewed on the Audi technology website:
http://audiusa.com/technology or at the Audi YouTube site at:
http://www.youtube.com/audiusa in the Audi Technology Tutorials section
Exterior
FF     Show how to open fuel door – push/pull release
FF     Demonstrate how to operate the power tailgate via the remote control master key, driver’s door,
and tailgate
FF     Adjust tailgate height to customer preference. Demonstrate tailgate and height operation
Owner’s Documents
FF     License/insurance/registration/title (if applicable)
FF     Warranty & Maintenance Booklet (stamp to confirm PDI was completed). Adhere “vehicle
identification label” from the vehicle trunk to the inside cover of the Warranty &
Maintenance Booklet prior to delivery
FF     24-Hour Roadside Assistance information – ask customer to program number in their phone
FF     Owner’s Manual, MMI Manual and other manuals as equipped
FF     Take the Quick Start Guide from the glove box, open it, and demonstrate how to use it with the customer
FF     Tire Warranty Booklet: Explain coverage from tire manufacturer
FF     All keys (2 master, 1 emergency, 1 valet) – walk customer through programming
FF     Provide Audi Care Information
FF     Lemon Law Rights Booklet or Lemon Law Notice as required by law
Orientation Drive
FF     Keyless Go: No ignition for key. Show how to start vehicle using Start/Stop button
FF     Discuss that foot must be on brake when starting/stopping
FF     Activate and demonstrate navigation system with real-time traffic
FF     Demonstrate operation of Audi parking system plus with rear view camera and top or
corner view cameras (if equipped)
FF     Explain Audi drive select modes and how to select/change modes
FF     Night vision assistant: Show where the night vision assistant button is located. Show how
to adjust the various settings in the MMI
FF     Demonstrate and explain the Engine Start/Stop feature
FF     Explain adaptive cruise control with stop and go function. Explain the city auto e-brake feature
FF     Explain Audi side assist functionality (if equipped): Point out the side assist button on the
driver’s side door. Show how to adjust the side assist light brightness in the MMI. Only works
at speeds over 19 mph (30 km/h)
FF     Explain Audi active lane assist functionality (if equipped): Show how to set the steering wheel
vibration in the MMI. Show how to activate the system with the button on the turn signal.
Only works at speeds of 40 mph (65 km/h) or more
3 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Audi Delivery Guidelines
Client
VIN
Delivery Date
Orientation Drive (continued)
FF     Explain Audi pre sense system with active safety system (based on installed equipment)
FF     Explain the functionality of Audi braking guard and how to set in the MMI
FF     Demonstrate Tiptronic function
FF     Show how to set electromechanical parking brake
End the orientation drive in the service write-up area
Service Introduction
FF     Tour service department and introduce to Service Manager and Service Consultant
FF     Set up first service appointment
FF     Ask customer if you can program service department’s phone # in their phone
4 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014
RS7
Audi Vehicle Condition Report
Client
VIN
Delivery Date
Initial PDI Vehicle Inspection
Complete the following checks within 2 business days (48 hours) of receiving a vehicle
FF     Remove full body cover (if installed) following TSB 2009967. Check for transportation damage
Note: This is a two-person task
FF     Verify all keys are included (2 master, 1 emergency, 1 valet)
FF     Verify all wiper blades are enclosed in the trunk (in case transport wipers are installed)
FF     Inspect painted surfaces/molding/glass
(If any defects [scratches/dings/dents/body damage] are found, contact your supervisor
to arrange for immediate repair)
FF     Inspect body for paint defects and damage
FF     Set tires to maximum recommended tire pressures listed on the B-pillar doorjamb, and
store tire pressure values in Car/System menu
FF     Perform the A-battery test for new batteries in GFF. Scan GFF and select “No” when prompted
to run spec/actual. Select “Service work.” Select the battery test for new batteries as part of
the pre-delivery inspection and act according to the test result (ok, recharge, replace). Ensure
diagnosis log is uploaded to the GFF paperless server by selecting “ok” when tester wants to
send the current generated diagnosis protocol online. (Note: Do not use Guided Functions.
The diagnosis log will not be uploaded to GFF paperless)
5 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014
RS7
Audi Technician Report
Client
VIN
Delivery Date
All items must be completed prior to customer delivery by an Audi technician
**Refer to the Service Work area of GFF for the PDI function tests
**Audi recommends using an Audi approved battery charger to prevent excessive battery discharge during inspection
Open Campaigns/Updates
FF     Check ElsaWeb for open campaigns and updates. Perform if applicable
Battery Inspection
FF     Check battery clamps for tightness. Tighten if required
FF     Perform the A-battery test for new batteries in GFF. Scan GFF and select “No” when prompted
to run spec/actual. Select “Service work.” Select the battery test for new batteries as part of
the pre-delivery inspection and act according to the test result (ok, recharge, replace). Ensure
diagnosis log is uploaded to the GFF paperless server by selecting “ok” when tester wants to
send the current generated diagnosis protocol online. (Note: Do not use Guided Functions.
The diagnosis log will not be uploaded to GFF paperless)
Transport Mode Deactivation, DTC check, set service reminder
FF     Deactivate vehicle transport mode (via Service Work)
FF     Run an SVM specified/actual comparison. Go to Function Component Selection > SVM
FF     Set service reminder (via Service Work-17-PDI, Resetting SRI at PDI, counter reset)
FF     Set Adaptation Channel (via Service Work: 5F – Activating/Deactivating storage of music)
FF     Deactivate self-leveling suspension transport mode using guided fault finding (if equipped)
FF     Check engine oil level via the MMI – fill oil to the max level when the vehicle is at
operating temperature
Trunk Inspection
FF     Install wheel bolt cover removal tool from PDI kit into trunk lid toolkit
FF     Place the lug cap removal tool, located in the bypack, into the toolkit (where applicable)
FF     Set spare tire pressure
Under the Hood Fluid Check and Inspection
FF     Check all fluid levels and top off if necessary
Exterior
FF     Test windshield washers for aim and function
FF     Test exterior lighting functions
FF     Check tailgate opening and closing with remote (if applicable)
FF     Check key functionality: Including seat and steering wheel position memory (if applicable);
verify vehicle starts and runs with the start/stop button; verify all doors lock/unlock with
remote and advanced key, including all door handle sensors with the advanced key (if equipped)
6 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Audi Technician Report
Client
VIN
Delivery Date
Interior
FF     Check operation of all switches: Locks, windows, seat adjustment, seat ventilation/heating
(front and rear where applicable) and child safety features. Check rear lid opening and closing
with switch in door (ignition must be on)
FF     Rear view mirror: Check self-dimming function/lighting (if equipped)
FF     Verify operation of all interior lights, including ambient lighting
FF     Mirrors: Inspect folding, adjustments, RH tilt in reverse, and memory
FF     Inspect operation of lighter, aux. outlet under armrest, under rear vent outlets, and in
luggage compartment on passenger side
FF     Verify operation of all front and rear seat belts and latches
FF     Check horn operation
FF     Check sunroof operation (open/close/vent/deflector at edge)
FF     Turn on the night vision camera and verify operation (if equipped)
FF     Check rear spoiler operation using control in console
FF     Rear Climate Controls: Verify heating and cooling functions and open all rear panel vents
(center and b-pillar)
FF     Passenger side airbag: Verify operation of Passenger Occupant Detection System
FF     Start-Stop-System info (if applicable): Verify the velum sticker is on the start/stop button.
Remove the start/stop information card from the car kit and place it in the glove box with
the owner’s manuals. Additional supply can be ordered via the Brand Store on AccessAudi
Radio
FF     Verify operation of CD changer (if equipped)
FF     Verify operation of DVD player
FF     Verify operation of AMI
FF     SD card slot: Insert SD card and test function
FF     Verify HD Radio is turned “off” in Radio/Settings Menu
Audi MMI/Navigation
FF     Verify and set Language and Measurement Units in Setup Menu
FF     Set Time source setting to “GPS” and set Auto daylight savings time to “on.”
Change time zone appropriate to the dealer location
FF     Program the presets to local stations
FF     Navigation: Set dealership location (for following back to dealership during road test)
FF     Voice Activation: Press the “Talk” button and verify several commands
FF     Vehicles with MMI 3G+ for Technician PDI
FF     Set the “Music volume while parking” to 6 lines (accessed via MMI rear view camera
display, Settings > Music volume while Parking)(applies to vehicles with park assist
or rear view camera)
7 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Audi Technician Report
Client
VIN
Delivery Date
Onboard Video Tutorials
FF     Load Onboard Video Tutorials
FF     Turn ignition on
FF     Insert the Onboard DVD into the DVD Drive
FF     Select the CAR function button. System will initialize
FF     Select the Owner’s Man. function by selecting the upper right control button
FF     Select “Yes”
FF     Select “CD/DVD”
FF     Select “Start update”
FF     Turn off ignition to start update (the update will take approx. 5 minutes)
FF     Once completed, remove the disk and place back into the case for the next vehicle
Audi connect (if equipped)
FF     Verify Audi connect Information Packet is present, including Audi brochure, T-Mobile
brochure, customer SIM card, T-Mobile Terms & Conditions (T&C)(if applicable)
FF     Connect the dealer demo SIM card to the vehicle and make sure the system fully
connects to 2G or 3G (2G or 3G symbol with Box surrounding it)(only applies if in a
T-Mobile service area)
FF     Enable Google Earth in the navigation settings and verify the white Google Logo appears
next to the 2G or 3G symbol
FF     Ensure the wireless network is turned on (Telephone function button > Settings Ctrl button >
Connection > Wireless network connection > select “On”)
FF     Check Wi-Fi hotspot functionality is enabled and verify the SSID is set to “AUDIXXXX,”
where XXXX = last four digits of VIN
On-Hoist Inspection
FF     Remove Hoist Access Point Trim Covers if equipped (Prestige/S-Line only)
FF     Inspect wheel bolts for proper torque using torque wrench
FF     Check underside of vehicle for fluid leaks and loose components
FF     Check steering, boots, brake system, hoses, tires and wheels for damage
FF     Install wheel bolt covers from PDI kit on all wheels
FF     Set tires to maximum recommended tire pressures listed on the B-pillar door jamb and
store tire pressure values in Car/System menu
FF     Remove Transport Blocks from shocks
FF     After removing transport blocks, secure Additional Springs (a.k.a. bump stops) by pressing
into tube of upper shock mount
8 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Audi Technician Report
Client
VIN
Delivery Date
Road Test
FF     Check for squeaks, rattles and wind noise
FF     Verify operation of Audi parking system plus with rear view camera and top or corner
view cameras (if equipped)
FF     Verify Vehicle Head-up Display functionality. Verify the image can be adjusted properly in
the viewing area of the windshield (if equipped)
FF     Verify engine performance and acceleration
FF     Verify transmission operation, including shift paddles
FF     Verify engine Start-Stop-System functionality (if equipped)
FF     Check steering/tire alignment
FF     Check heated steering wheel operation (if equipped)
FF     Test drive vehicle applying brakes at least 4 times at 20 mph (35 km/h) to clean brake
rotors. Check for abnormal noise/vibration
FF     Verify quality of radio reception in AM/FM/SAT bands
FF     Verify cruise control/ACC with Stop & Go functionality (if equipped)
FF     Verify Audi side assist functionality (if equipped)
FF     Verify Audi active lane assist functionality (if equipped)
FF     Climate Control: Check heating and cooling functions and open all panel vents
FF     Seat heating and cooling (if equipped): Check for proper operation
FF     Navigation function: Activate NAV and follow directions back to dealership. Verify NAV
directions are visible in Head-Up Display (if equipped)
Post-Road Test Inspection
FF     Interrogate fault memory using the VAS tester and print Diagnostic Log
FF     Record final mileage on checklist and sign checklist
FF     Ensure the yellow tire pressure tag is installed on steering wheel
If Vehicle is for Showroom Display/Inventory Storage or Demo Use
FF     Install showroom charger to ensure battery remains charged at all times
FF     Apply Inventory Maintenance Sticker
FF     Install permanent wiper blades (if for showroom display or demo use)
9 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014
RS7
Audi Vehicle Detail Report
Client
VIN
Delivery Date
WARNING: Do NOT use accessories (radio, etc.) while performing detail, as this can discharge the battery.
Refer to TSB 2009967 for Detailer responsibilities, specific use of chemicals and for part numbers to order materials
Exterior – Prior to Delivery
FF     Remove protective covering
FF     Wash/Dry vehicle exterior including inside door jambs and under trunk
FF     Inspect painted surfaces/molding/glass and remove any residue
(If any defects [scratches/dings/dents/body damage] are found, contact your supervisor
to arrange for immediate repair)
FF     Inspect body for paint defects and damage
FF     Check interior floors, sunroof, trunk, front and rear windshield, and all windows for water leaks
FF     Apply either 3M™ Performance Finish Wax or 3M™ Perfect-It™ Show Car Paste Wax to wax
the vehicle
FF     Clean front and rear windshield using 3MTM Glass Polishing Compound.
Refer to TSB 2020552 for details
FF     Apply 3M Performance Finish wax to the wheels (except chrome wheels) to protect rims
from brake dust
Under Hood – Prior to Delivery
FF     Wipe down engine compartment and remove excess water from grille and hood area
Important: Do not use dressings or chemicals containing silicone!
Interior – Prior to Delivery
FF     Clean all glass/sunroof (if equipped/interior rear view mirror and visor mirrors)
FF     Remove all trim protection/coverings/stickers/decals
WARNING! Do not remove airbag warning triangle/warning labels
FF     Check upholstery/clean as required
FF     Check for excessive grease on seat tracks/clean as required
FF     Check all interior surfaces/compartments (including sun visors/headliner) for marks or
fingerprints. Clean as required
FF     Vacuum carpet
FF     Check luggage compartment and vacuum
FF     Install front/rear floor mats (including locking clip/tabs if applicable)/check that color matches
Final Detail Quality Inspection
FF     Re-inspect vehicle for surface scratches, swirl marks, paint chips, dents, wax residue, dust,
or lint, preferably in an area where vehicle is to be delivered. If this is not possible, inspect
vehicle in shop under fluorescent lights or in bright sunlight
10 of 11
PERFECT DELIVERY INSPECTION (PDI)
2014 RS7 | Inspection Verification
Client
VIN
Delivery Date
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Audi Brand Specialist Signature
Date
Porter
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Porter Signature
Date
Technician
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Technician Signature
Date
Detailer
I certify that all operations have been completed and this vehicle has been prepared in accordance
with Audi Procedures and Quality Standards.
Detailer Signature
Date
Would you like to schedule a Second Delivery?
FF     No
FF     Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
06-13-US
Date
11 of 11