24AY

Audi of America, Inc.
Date: September 2, 2014
To: Audi Dealer Principal, Service Manager, and Parts Manager
From: Audi Product Compliance
Subject: Upcoming Emissions Service Action 24AY
ECM Software
2008 MY Audi S5 with 4.2L Engine & Manual Transmission
Dear Audi Dealer Principal, Service Manager, and Parts Manager:
IMPORTANT NOTE
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com
For certain 2008 model year Audi S5 vehicles, the 24AY Emissions Service Action
replaces the 24AM Emissions Service Action. The 24AY action must be completed
on all vehicles regardless if 24AM was completed or not.
Please read this information carefully and schedule customers as soon as possible,
so that updated software can be installed in the affected vehicles.
We would like to inform you of an upcoming Emissions Service Action. Please refer
to the attached Campaign Data Sheet for additional information.
If you have any questions or require additional assistance, please contact Warranty.
As always, any press inquiries should be directed to Audi Public Relations.
Audi Product Compliance
Attachment: Campaign Data Sheet (1)
24AY/3L USA
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
Emissions Service Action
24AY
United States and Canada
2008 MY Audi S5 with 4.2L Engine & Manual Transmission
ECM Software
Some vehicles may experience random cylinder misfires during cold start or
warm up which could cause the Malfunction Indicator Light (MIL) to come on.
If the MIL is on because of this issue, a vehicle will not pass an IM
(emissions) inspection.
Install improved engine control module (ECM) software.
CUSTOMER NOTIFICATION DATE
On or about September 3, 2014
ELSAWEB VISIBILITY DATE
On or about September 3, 2014
AIM VISIBILITY DATE
On or about September 3, 2014
TOTAL AFFECTED
VEHICLE COUNT
USA: 1,093
CANADA: 86
DEALER INVENTORY
USA: 0
CANADA: 0
CPO INVENTORY
USA: 0
CANADA: 0
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
Up to 40 TU
SEE CAMPAIGN WORK PROCEDURE
None – software update only
COMPLETION FACTOR/REPLACEMENT RATE
(TARGETED ALLOCATION INFORMATION)
Not applicable – software update only
PROJECTED DEALER RETURN BLOCK DATE
Not applicable – software update only
INITIAL PARTS ALLOCATION DATE
Not applicable – software update only
TECHNICIAN TRAINING REQUIRED?
EXPIRATION DATE
NONE – SEE WORK INSTRUCTIONS IN CAMPAIGN CIRCULAR
NONE
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
ADDITIONAL INFORMATION
IMPORTANT NOTE
For certain 2008 model year Audi S5 vehicles, the 24AY Emissions Service
Action replaces the 24AM Emissions Service Action. The 24AY action must be
completed on all vehicles regardless if 24AM was completed or not.
Please read this information carefully and schedule customers as soon as
possible, so that updated software can be installed in the affected vehicles.
The California Air Resources Board and the Department of Motor Vehicles
(DMV) require emissions-related campaigns to be completed prior to vehicle
registration renewal. When campaign work is done you must provide the
owner with a signed “Vehicle Emission Recall – Proof of Correction”
certificate (RC EMISCAVWAU).
Vehicles repaired under this action must be identified with a campaign
completion label (part number CAMP 010 000).
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
Frequently Asked Questions (FAQ)
Emissions Service Action 24AY
SUMMARY
IMPORTANT NOTE
For certain 2008 model year Audi S5 vehicles, the 24AY Emissions Service Action replaces the 24AM
Emissions Service Action. The 24AY action must be completed on all vehicles regardless if 24AM was
completed or not.
Please read this information carefully and schedule customers as soon as possible, so that updated software
can be installed in the affected vehicles.
 Campaign Code: 24AY
 Affected Vehicles: 2008 MY Audi S5 with 4.2L engine & manual transmission
Problem Description: Some vehicles may experience random cylinder misfires during cold start or warm up which could
cause the Malfunction Indicator Light (MIL) to come on. If the MIL is on because of this issue, a vehicle will not pass an IM
(emissions) inspection.
Corrective Action: Install improved engine control module (ECM) software.
California Dealers: When this repair is completed, you must provide the owner with a signed “Vehicle
Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Additionally, you must affix a
Campaign Completion label to vehicle. See the campaign circular for additional information.
Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
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24AY/3L