20U3A

Audi of America, Inc.
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
+1 248 754 5000
www.audiusa.com
Date: May 15, 2013
To: Audi Dealer Principal, Service Manager, and Parts Manager
From: Audi Product Compliance
Subject: Upcoming Service Action 20U3
2010-2012 Model Year Audi A3 TDI® Clean Diesel Engine
Vehicles
Install Misfueling Guard
Dear Audi Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of upcoming Service Action 20U3. Please
refer to the attached Campaign Data Sheet for additional information.
If you have any questions or require additional assistance, please contact
Warranty. As always, any press inquiries should be directed to Audi
Public Relations.
Audi Product Compliance
Attachment: Campaign Data Sheet (1)
20U3/L9 USA
CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
SERVICE ACTION
20U3
United States and Canada
Certain 2010-2012 model year Audi A3 TDI® Clean Diesel Engine vehicles
Install misfueling guard
PROBLEM DESCRIPTION
As diesel engine passenger vehicles become more popular, auto
manufacturers have seen an increase in the number of misfueling cases
where diesel engine vehicles are mistakenly fueled with gasoline. The
resulting fuel system contamination can lead to costly repairs that are not
covered under warranty.
CORRECTIVE ACTION
As an additional safeguard to help prevent a gasoline fuel pump nozzle
from being used to fuel a TDI® Clean Diesel engine vehicle, dealers will
install a misfueling guard in the fuel filler neck of vehicles affected by this
action. Additionally, a new fuel filler neck cap will also be installed.
Please note: The misfueling guard is designed to prevent a gasoline fuel
pump nozzle from entering a vehicle’s fuel filler neck, thereby reducing the
risk of fuel system contamination from gasoline. Even with this inhibitor
installed, remind anyone who refuels the vehicle that it requires diesel fuel,
and to double-check the fuel pump to ensure the correct fuel is selected
before filling the tank.
CUSTOMER NOTIFICATION DATE
On or about May 28, 2013
ELSAWEB VISIBILITY DATE
On or about May 21, 2013
AIM VISIBILITY DATE
On or about May 21, 2013
TOTAL AFFECTED
USA: Approximately 9,800
VEHICLE COUNT
DEALER INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
COMPLETION FACTOR/REPLACEMENT RATE
(TARGETED ALLOCATION INFORMATION)
Canada: Approximately 1,000
USA: 0
CANADA: 0
USA: 31
CANADA: 2
Up to 30 TU
SEE CAMPAIGN WORK PROCEDURE
(1) Misfueling Guard Kit 5K0 201 400
Completion Factor: .875 / Replacement Rate 100%
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
PROJECTED DEALER RETURN BLOCK DATE
INITIAL PARTS ALLOCATION DATE
TECHNICIAN TRAINING REQUIRED?
EXPIRATION DATE
ADDITIONAL INFORMATION
February 25, 2014
May 16, 2013
NONE – SEE WORK INSTRUCTIONS IN CAMPAIGN CIRCULAR
May 31, 2015
The Targeted Allocation program will be used in support of this campaign.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
Frequently Asked Questions (FAQ)
Service Action 20U3
SUMMARY
 Campaign Code: 20U3
 Service Action Expiration Date: May 31, 2015
 Affected Vehicles: Certain 2010-2012 model year Audi A3 with TDI® Clean Diesel Engine
Problem Description: As diesel engine passenger vehicles become more popular, auto manufacturers have seen
an increase in the number of misfueling cases where diesel engine vehicles are mistakenly fueled with gasoline. The
resulting fuel system contamination can lead to costly repairs that are not covered under warranty.
Corrective Action: As an additional safeguard to help prevent a gasoline fuel pump nozzle from being used to fuel a
TDI® Clean Diesel engine vehicle, dealers will install a misfueling guard in the fuel filler neck of vehicles affected by
this action. Additionally, a new fuel filler neck cap will also be installed.
Please note: The misfueling guard is designed to prevent a gasoline fuel pump nozzle from entering a vehicle’s fuel
filler neck, thereby reducing the risk of fuel system contamination from gasoline. Even with this inhibitor installed,
remind anyone who refuels the vehicle that it requires diesel fuel, and to double-check the fuel pump to ensure the
correct fuel is selected before filling the tank.
What is the parts allocation plan for this service action?
• Parts allocation will take place prior to customer notification.
• The Targeted Allocation program will be used in support of this campaign. Please refer to the Campaign
Data Sheet for information regarding the Completion Factor/Replacement Rate for your targeted allocation
calculations.
• If additional parts are required for critical cases, please contact the Parts Specialists at 800-767-6552.
Is a loaner vehicle being covered under this action?
No. A loaner vehicle is not being covered under this action.
Is towing being covered under this action?
No. Towing is not covered under this action.
What should dealers do if they have any affected vehicles in inventory?
Dealers can use their most current AIM report to identify any affected vehicles that may be in their inventory. In
the interest of customer satisfaction, affected vehicles should be kept in a secure area where they cannot be
made available for sale, lease, trade or demo use until this work has been performed.
Can a dealer deliver a new vehicle affected by this action to a customer before the repair has been
completed?
No. In the interest of customer satisfaction, please ensure that every new vehicle affected by this action is
repaired prior to delivery.
What are some additional precautions that any TDI® Clean Diesel owner can take to help ensure the
vehicle is fueled correctly?
Some things owners can do to help ensure their vehicle is fueled correctly are:
•
Become familiar with the refueling information found in the owner’s manual that came with your vehicle.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
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20U3/L9
•
Make certain that everyone who drives your vehicle is aware that it must be refueled with DIESEL FUEL
ONLY. Filling the tank with the wrong kind of fuel can cause damage that is not covered under warranty.
•
Be vigilant at the fueling station -- get into the habit of double-checking the fuel pump before you begin
filling the tank. How one fueling station identifies their diesel pumps can be very different from how another
station identifies theirs. Doing so can go a long way in preventing the wrong fuel from being put into your
vehicle.
Who should dealers contact if they have additional questions?
Dealers with additional questions about this or any other campaign should contact Warranty. Press inquiries
should be directed to Audi Public Relations.
IMPORTANT!
This FAQ is intended to provide supplementary information regarding this action. For additional information, please refer to the campaign circular posted on ElsaWeb and ServiceNet. To
ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel who have campaign-related
responsibilities, including service writers, technicians, parts employees, warranty administrators, etc.
Page 2 of 2
20U3/L9