IQS

Audi On Track – IQS Newsletter
MMI®Navigation—Manual Entry and Voice Recognition
Technology is great when it makes life easier. However, sometimes the learning curve on technologically advanced features
overshadows the benefits, particularly during first encounters. This can lead to frustration, as well as a reticence to use
the feature or device. This can be true of some of the features found on Audi vehicles. In particular, Navigation with Voice
Recognition has proven to be a challenge for some of our customers. Knowing how to set a destination is essential. There
are several methods for doing this:
Voice Recognition Destination Entry (a.k.a. “One Shot” Entry)
When entering a destination using Natural Language Comands, it is
important for customers to understand that they must wait until they
hear a beep after they press the TALK button and after every verbal
response from the system before speaking a command.
1. Press the “TALK” button and wait for the beep.
2. Say “Enter Address”and the system will verbally ask
for the address.
3. Wait for the beep, then speak the address, e.g., “two
zero two four Main Street, Los Angeles, California.”
The system will respond, “The list is being
loaded.” It will repeat the address and then ask for
confirmation to start route guidance.
4. Wait for the beep, then say, “Yes” to begin route
guidance.
Google Voice™ Local Search
Using Natural Language Commands, you can do a Google Voice™ search
for either specific places or types of destinations. For instance, you
can say, “Library” or “Book stores.” You can also search by products or
services. For example, you could say, “Sporting Goods,” or “Car Wash”.
1. Press the “TALK” button and wait for the beep.
2. Say, “Search” or “Online Destinations” followed by
your keyword, such as, “Search Coffee Shop” .
3. The system will respond, “Retrieving requested
information” and display a list .
4. Select a destination by speaking the line number,
and the system will confirm your selection.
5. Wait for the beep, then say, “Start route guidance”
to begin navigation.
NOTE: For searching outside your local vicinity say, “Search” or “Online
Destinations” then you may follow the prompts.
Destination Entry - Manual
Most Navigation users understand the concept of manually entering a
destination. It is up to you to explain the specific steps:
1. Press the “NAV” 		
function button.
2. Select Destination 		
control button.
4. Select City/Zip code
from the MMI screen.
3. Select Address from
the Navigation Menu.
5. Use the Control 		
knob to enter address
information.
6. When complete,
select Start route 		
guidance.
MMI® Touch
A6, A7 and A8 models are equipped with the MMI® Touch pad, which can be
used instead of the control knob to enter addresses and other information.
1. Letters and numbers can be entered simply by drawing
the letter with your fingertip on the touch pad.
2. To enter a space, drag your finger from left to right.
3. To delete a character, drag your finger from right to left.
4. To complete your selection, tap on the touchpad or press
the Control knob.
Available Resources
You and your customers can learn how to operatenAudi vehicle features by viewing the demonstration videos at
http://www.auditechnology.com/.
The Benefits of a Second Delivery
The Second Delivery Program is designed to bring new Audi owners back into the dealership within 30 days after
purchase. As Audi vehicles are so technologically advanced, there is rarely enough time to describe how to operate
all of the features at delivery. Audi recommends that you strongly urge your customers to return for this important
informational meeting. This will give you another opportunity to create a positive impression with your customers by
impressing upon them your desire that they be completely comfortable with their new vehicle.
Thank you for your attention to detail and for helping your customers receive the greatest enjoyment from their new
Audi model.
Sincerely,
Marc Trahan
Executive Vice President
Group Quality
Jamie Dennis
Director
Product Quality & Technical Service