A9024752064983_7

Technical Service Bulletin
90 Instrument cluster: the Audi virtual cockpit displays a colorful line (pixel error)
90 24 75 2064983/7 February 6, 2024. Supersedes Technical Service Bulletin Group 90 number 23-45 dated
October 16, 2023 for reasons listed below.
Model(s)
Year
Q3
2019 – 2024
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6, A6 allroad,
2021 – 2024
S6, RS 6 Avant,
A7, S7, RS 7,
A8, S8, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, RS Q8
A8 e quattro
2021
A7 e quattro
2021 – 2022
e-tron quattro,
and e-tron
Sportback
quattro
2021 – 2023
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
e-tron S, e-tron S
Sportback, e-tron
2022 – 2023
GT, RS e-tron
GT
Q8 e-tron, QSportback e-tron,
SQ8 e-tron, and
SQ8 Sportback
e-tron
2024
Condition
REVISION HISTORY
Revision
Date
© 2024 Audi of America, Inc.
Internal
Purpose
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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
7
-
Revised Production (added production date)
Revised Service (Updated procedure)
6
01/22/2024
Revised header (added new model year)
Revised Service (Updated service procedure)
5
12/02/2022
Revised header (added new model year and models)
Customer States:
• A red, green, black, or blue continuous line is displayed on the instrument cluster (pixel fault) (Figures 1-2).
• The line may be vertical or horizontal.
Figure 1. The vertical line through the instrument cluster Figure 2. The vertical line through the instrument
display.
cluster display.
Technical Background
Pixel error in the virtual cockpit.
Production Solution
Optimized instrument cluster hardware in production as of Q4 2023.
Service
1. In your warranty claim notes document the production date of the instrument cluster. To do so:
a. Read out the production date of the instrument cluster via ODIS. Self diagnosis>> Address 17: instrument
cluster>>Identification>>Production date
2. Replace the Audi Virtual Cockpit -J285- According to the instructions of the ELSA repair manual.
© 2024 Audi of America, Inc.
Internal
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Replacement clusters received BEFORE September 30th production may still be used.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0040
Labor Operations: Remove and install/replace dash panel insert
Diagnostic Time:
Claim Comment:
9025 XXXX
See SRT with
associated
operations
Self-diagnosis read out event memory
0129 0050
10 TU
GFF
0150 0000
The time stated on
the diagnostic
protocol
(Max 30 TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2064983/7
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual
See ETKA/ELSA
See ETKA
Instrument Cluster
01
© 2024 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All parts and service references provided in this TSB (2064983) are subject to change and/or removal.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2024 Audi of America, Inc.
Internal
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.