2061044/5

Technical product information
Bentayga Hybrid - Distance covered when in electric mode is not as expected
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),United Arab Emirates
E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest
America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2061044/5
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
electrical power, electric system, data transfer -> battery management -> charging high-voltage battery
whole vehicle -> performance / fuel consumption -> range
Complaint type
functionality -> defective
function sequence
dimensional accuracy ->
too low
information, navigation, communication, entertainment -> driver information system (DIS, MFI, MMI) -> text
functionality -> activates
message display -> text message: system fault in hybrid drive
Vehicle data
Bentayga Hybrid
Sales types
Type
MY
Brand Designation Engine code Gearbox code Final drive code
4V14F9 2019 E
4V14F9 2020 E
Documents
name
INTERNAL
*
*
*
*
*
*
Position
Customer statement / workshop findings
Customer reports the Hybrid E-range (Electric Driving Range) does not achieve the expected distance
Technical background
CAUTION
WARNING
NOTICE
•
Driving style
•
Road gradients
•
Ambient temperature
•
Use of heating / cooling functions and other electrical consumers on the vehicle
To confirm the vehicle is operating correctly and being driven efficiently, the guidelines within the Measure section should be followed (Subject to
a genuine customer complaint)
By following the guidelines within the Measure section (depending on vehicle type) it should then be possible to determine if the vehicle is
operating within specification
Hint: The operative should gain feedback from the customer to understand if the vehicle is being driven in a particular way which could have a
significant impact on the electric driving range
The customer’s Home charging equipment should be used when conducting the Measure section checks
Production change
Not applicable
Measure
1) Check the Intelligent accelerator pedal settings (Driver assist systems > Accelerator feedback) and take a photo (Figure 1)
TIP: Ensuring the visual and haptic assists are ticked/checked encourages efficient driving
Figure 1
2) Check the Driving statistics (EV Drive menu > Statistics) and take a photo (Figure 2)
TIP: This shows the visual indication of the proportions used when driving on zero emission in relation to the use of the Combustion engine
INTERNAL
Figure 2
3) Check the long-term memory driving statistics in the DIP and take a photo (Figure 3)
Figure 3
4) Carry out a full diagnostic sweep and clear and resolve all DTC’s if necessary
5) Check that the High Voltage charging system is operating correctly NOTE: The customer’s Home charging equipment should be used during
the testing of the charging system
VERY IMPORTANT: A check should be made that the Home charging current is set to maximum.
6) Referring to Figure 4 - Read the following measured values in the Gateway (address 0019) using ODIS:
IDE09075: Calculation, basic average values
And
IDE09076: Calculated filtered remaining ranges internal
Figure 4
INTERNAL
7) Reference the highlighted values, the ‘Range average consumption, electrical value’ is the average electrical range is miles, and a figure
above 24 miles is expected
NOTE: The ‘Average current load profile provided’ is used to predict the available energy of the battery and can vary depending on driving
styles.
Warranty accounting instructions
Warranty type 110 or 910
Damage Service Number 93 01
Damage Code 00 55
Labour Operation Code 01 50 00 00
Time As per ODIS log (must not exceed 10 TU)
INTERNAL