Dealer 87i1

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Service Action 87i1 / Pressure & Temperature Sensors
This notice is for:
Date:
Issue:
Repair:
All Dealer Personnel
February 12, 2024
On vehicles manufactured within a specific period, the pressure and temperature sensors
in the air conditioning system may fail. If this happens, the air conditioning system will no
longer function.
•
REPAIR AVAILABLE – February 13, 2024 / Inspect and, if necessary, replace the
affected pressure & temperature sensors.
•
See ELSA/Service References for complete repair & claiming instructions
•
Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:
Parts will be managed by Free Order.
Country
Affected Vehicles
USA
Beginning
Model Year
2021
Ending
Model Year
2021
Vehicle
ID4
Vehicle
Count
15,822
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
•
Schedule owner repairs immediately
•
Owner mailing – February 2024
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
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