TSB_ELE276_R3

GROUP
MODEL
ELE
2022MY
EV6 (CV)
NUMBER
DATE
276 (Rev 3, 02/08/2023)
December 2022
TECHNICAL SERVICE BULLETIN
SUBJECT:
SERVICE ACTION: EXTERNAL AMP REPLACEMENT
FOR NOISE/NO SOUND ISSUES (SA520)
 NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
 NOTICE
This Service Action (SA520), along with SA521, supersedes SA494A, which is now closed. Please
follow the updated information in this bulletin.
This bulletin provides the procedure to replace the external amplifier on some 2022MY EV6 (CV) vehicles
produced from November 17, 2021 through January 7, 2022, that may exhibit symptoms of “noise”,” no sound”,
“intermittent noise”, and/or “intermittent no sound”. Follow the procedure outlined in this publication to replace
the external amplifier. If the vehicle does not exhibit the symptoms, the external amplifier still needs to be
replaced if it is included in the list of affected VINs. Before conducting the procedure, verify that the vehicle is
included in the list of affected VINs.
External Amplifier
 NOTICE
A Service Action is a repair program without customer notification that is performed during the
warranty period. Any dealer requesting to perform this repair outside the warranty period will
require DPSM approval.
Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty
Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are
available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report),
which includes a list of affected vehicles.
This issue number is SA520.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 3
SERVICE ACTION: EXTERNAL AMP REPLACEMENT
FOR NOISE/NO SOUND ISSUES (SA520)
SUBJECT:
Replacement Procedure:
1.
Replace the External AMP (A) by referring to
“Body Electrical System → Audio/AVNT System
→ External AMP → Removal and Installation” in
A
the applicable Shop Manual on KGIS.
CAUTION
Make sure to not damage the coolant
hose
(B)
during
the
removal/installation of the External
AMP (A).
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA520 (Rev 3) EV6 (CV) December 2022
B
Page 3 of 3
SERVICE ACTION: EXTERNAL AMP REPLACEMENT
FOR NOISE/NO SOUND ISSUES (SA520)
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
EV6 (CV)
November 17, 2021 to January 7, 2022
REQUIRED PART:
Part Name
Part Number
External AMP
96370 CV100QQK
Figure
Qty.
1
WARRANTY INFORMATION:
N Code: N99 C Code: C99
Claim
Type
V
Causal P/N
Qty.
Repair Description
96370 CV100
0
(SA520)
External AMP
Replacement
Labor Op
Op
Replacement
Code
Time
P/N
220127R0
0.5
96370
M/H
CV100QQK
Qty.
1
 NOTICE
Do not replace the External AMP unless the vehicle is included in the list of affected VINs. Once the
repair is performed, SA520 is complete. Any subsequent or follow-up concerns must be addressed
according to normal Service/Warranty Guidelines. Any claims for replacement parts are subject to
Warranty review and chargeback.
 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference
SA520 when accessing the KDealer+ system.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: SA520 (Rev 3) EV6 (CV) December 2022