Circular 87H9

Service Action
Code: 87H9
Subject
Pressure & Temperature Sensors
Document History
Date
Summary
02/13/2024
Affected Vehicles
Original publication
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
Vehicle Count
USA
2021
2022
E-TRON QUATTRO
7,387
USA
2020
2022
E-TRON SPORTBACK
QUATTRO
3,307
CAN
2021
2022
E-TRON QUATTRO
391
CAN
2020
2022
E-TRON SPORTBACK
QUATTRO
423
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
On vehicles manufactured within a specific period, the pressure and temperature sensors in
the air conditioning system may fail. If this happens, the air conditioning system will no longer
function.
Inspect and, if necessary, replace the affected pressure & temperature sensors.
On or about February 13, 2024, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in February 2024. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on September 01, 2028. Work must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this work performed after the expiration date, your
dealerships normal costs associated with this work will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 1 of 15
Parts Information
Criteria
GE
Part Number
P.O.C. Part Description
Ordering Method
(see description below)
Up to 2
4M0-959-603-E
SENSOR
Free Order
1
4KE-012-113-A
BIN
VIN to Order
1
4KE-863-362-B
BIN
VIN to Order
Quantity
Up to 1.2 ml
Up to 74g
G -052-535-1M-DSP OIL REFRIG
Free Order
R1234yf refrigerant (Locally sourced)
Parts Control Type:
VIN to Order
If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via phone (800-767-6552), email
([email protected]), or chat/text with the VIN to order
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Please reference the Repair Projection Tool (below) to view your potential VIN
population.
Repair Projection Tool:
(right click to open)
NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 2 of 15
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
87H9
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Mark labor as causal if SENSOR is OK
Mark SENSOR* as causal if a sensor(s) is NOT OK
Vehicle Wash/Loaner
Criteria I.D.
Do not claim wash/loaner under this action
GE
Pressure/temperature sensor inspection
LABOR
Labor Op
Time Units
Description
8711 01 99
10
Check sensor production dates
7007 19 00
SEE ELSA
Storage compartment remove+reinstall
PARTS
Quantity
Part Number
Description
1.00
4KE012113A
BIN
1.00
4KE863362B
BIN
AND (only if necessary)
Up to 4.00
N 90558401
RIVET
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 3 of 15
ADD (Only if necessary)
Replace pressure/temperature sensor(s)
LABOR
Labor Op
Time Units
Description
8709 20 51
SEE ELSA
2 Pressure switch remove+reinstall
(if both sensors replaced)
8757 19 50
SEE ELSA
High pressure switch remove+reinstall
(Only if G395 sensor replaced)
8764 19 50
SEE ELSA
Low pressure switch remove+reinstall
(Only if G826 sensor replaced)
8703 17 00
SEE ELSA
Refrigerant drain+fill
2706 89 50
SEE ELSA
Connect battery charge
0150 00 00
Time stated on
diagnostic protocol
GFF/Guided functions
PARTS
Quantity
Part Number
Description
Up to 2.00
4M0959603E
SENSOR*
Up to 0.01
G 052535M2
OIL FOR REFRIGERANT COMPRESSOR
OUTSIDE MATERIAL
Part Number
Quantity
Description
Amount
R1234YF
Up to 2.61 oz
(74 g)
A/C Refrigerant – R1234yf
Up to $10.62
($4.07 per oz)
Please enter part numbers in ALL CAPS
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 4 of 15
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 87H9 - Pressure & Temperature Sensors
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2020-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
On vehicles manufactured within a specific period, the pressure and temperature
sensors in the air conditioning system may fail. If this happens, the air conditioning
system will no longer function.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the affected
pressure & temperature sensors. This work will take about four hours to complete and
will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this work. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until September 01,
2028. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 5 of 15
Customer Letter Example (Canada)




This notice applies to your vehicle:   , 
Subject: Service Action 87H9 - Pressure & Temperature Sensors
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2020-2022 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
On vehicles manufactured within a specific period, the pressure and temperature
sensors in the air conditioning system may fail. If this happens, the air conditioning
system will no longer function.
What will we do?
Your authorized Audi dealer will inspect and, if necessary, replace the affected
pressure & temperature sensors. This work will take about four hours to complete and
will be performed for you free of charge. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this work. Please keep in mind that your dealer may
need additional time for the preparation of the work, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until September 01,
2028. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Reimbursement of
Expenses
If you have previously paid for repairs relating to the condition described in this letter,
the enclosed form explains how to request reimbursement. We would be pleased to
review your reimbursement request.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 6 of 15
Safety Precautions When Working NEAR the High-voltage System
(additional information is also available in the ELSA Repair Manual)
DANGER
Extremely dangerous due to high voltage.
•
The voltage levels in the high-voltage system constitute a safety hazard. Danger of severe or fatal injuries
from electric shock if high-voltage components or high-voltage wiring are damaged.
•
Carry out a visual check of high-voltage components and high-voltage wiring.
•
Never use cutting/forming tools or other sharp-edged implements.
•
Never perform work using welding, brazing, thermal bonding or hot air in the area of high-voltage
components and high-voltage cables.
Repair Overview
•
Inspect G395 and G826 pressure/temperature
sensors.
•
Replace if necessary.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 7 of 15
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
Required Tools
R1234yf Air Conditioning
Service Unit
Engine Bung Set
-ROB1234YFX-
-VAS6122-
or
(or equivalent)
-VAS581005-
Socket – 24mm
-T40284(or equivalent)
Diagnostic Tester
-VAS6150X/6160X(or equivalent)
Battery Tester/Charger
capable of minimum 90
Amp continuous supply
Safety Gloves and Safety
Goggles
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 8 of 15
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion Stamp is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
•
Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 9 of 15
Section B – Sensor Inspection
Inspect G395 and G826 pressure/temperature
sensors:
•
Remove front luggage compartment liner <1>
per the ELSA repair manual:
o
Repair manual > Body > Body Interior
>
Interior
Trim
>
Luggage
Compartment Trim Panels > Front
Luggage
Compartment
Liner,
Removing and Installing
CAUTION
The connectors for the G395 and G826 can be
swapped! Ensure that the connectors are reinstalled
in their correct locations if removed.
•
Locate the G395 <1> and G826 <2> sensors
in the under hood compartment.
•
Label the sensors and connectors as needed.
•
Ensure the ignition is turned off.
•
Disconnect the sensors.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 10 of 15
•
Check for a green dot  on the
connector housing of the G395 and G826.
•
If the green dot is present on both sensors:
•
o
The sensors
replacement.
do
not
require
o
Continue with the reassembly
instructions in this section.
If the green dot is NOT present on the
sensor(s):
o
Check the production date <1> of the
affected sensor.
o
If the affected sensor was produced
calendar week 23 of 2020 through
calendar week 30 of 2021, the sensor
must be replaced.
NOTE
The production date <1> of the sensor pictured is
calendar week 31 of 2022. This sensor does not
require replacement. The date format is week/year.
•
If a sensor requires replacement:
o
•
Proceed to section C.
If both sensors are ok and do not require
replacement:
o
Continue with the reassembly
instructions in this section.
NOTE
If either sensor is positioned in a way that the
production information is not visible on the
connector <1>, a mirror can aid in inspecting the
sensor.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 11 of 15
Vehicle reassembly:
•
Reassemble the vehicle in the reverse order of
removal per the ELSA repair manual while
noting the following:
o
The front luggage compartment liner
and foam insert for tool storage must
be replaced after removal.
Part Number
Part Description
4KE-012-113-A
Tool storage insert
4KE-863-362-B
Storage Bin
Proceed to Section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 12 of 15
Section C – Sensor Replacement
Replace the affected sensor(s):
CAUTION
Danger of frostbite due to refrigerant coming
out under pressure.
Frostbite on the skin and other parts of the body
is possible.
•
Wear safety gloves.
•
Wear protective eyewear.
•
Evacuate or drain refrigerant and open the
refrigerant circuit immediately.
•
If more than 10 minutes elapse after
extracting or draining the refrigerant and the
refrigerant circuit has not been opened,
extract or drain the refrigerant again.
Pressure develops in the refrigerant circuit
due to evaporation.
NOTE
The power-activated valves in the refrigerant circuit
must be opened through ODIS per ELSA prior to
refrigerant recovery.
•
The instructions to open the valves can be
found
within
the
instructions
for
replacement of the G395/G826 sensors.
•
Complete any additional basic settings
recommended by the test plan following
replacement of the sensors.
•
Refer to the ELSA repair manual for sensor
replacement instructions.
•
If the G395 sensor requires replacement:
o
•
Repair manual > Heating, Ventilation
& Air Conditioning > Heating
Ventilation and Air conditioning > 87
Air Conditioning > Refrigerant Circuit
> A/C Pressure/Temperature Sensor
G395, Removing and Installing.
If the G826 sensor requires replacement:
o
Repair manual > Heating, Ventilation
& Air Conditioning > Heating
Ventilation and Air conditioning > 87
Air Conditioning > Refrigerant Circuit
> A/C Pressure/Temperature Sensor
2 G826, Removing and Installing.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 13 of 15
Vehicle reassembly:
•
Reassemble the vehicle in the reverse order of
removal per the ELSA repair manual while
noting the following:
o
Recharge the A/C system with the
amount of refrigerant that was
recovered.
o
The front luggage compartment liner
and foam insert for tool storage must
be replaced after removal.
Part Number
Part Description
4KE-012-113-A
Tool storage insert
4KE-863-362-B
Storage Bin
Proceed to section D
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 14 of 15
Section D – Campaign Completion Stamp
Item#: AUD4927ENG
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
Proceed to section E
-OR-
Item # AUD4927FRE
Section E - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2024 Audi of America, Inc. and Audi Canada. All Rights Reserved.
87H9 Page 15 of 15