24-NA-022

Bulletin No.:
Service Bulletin
Date:
24-NA-022
February, 2024
TECHNICAL
Subject:
SUV Second-Row Bolt Torque Pattern
Brand:
Model:
Cadillac
Escalade
Escalade ESV
Chevrolet
GMC
Tahoe
Suburban
Yukon
Yukon XL
Involved Region or Country
Model Year:
from
to
2021
2024
2021
2024
2021
2024
VIN:
from
to
Engine:
Transmission:
North America, Europe, Kazakhstan, Uzbekistan, Middle East
Additional Options (RPOs)
Condition
Some customers may comment on a clunking or clicking noise from the second-row
seats without a passenger.
Cause
The cause of the condition may be due to incorrect torque of the seat retaining bolts.
Correction
Confirm the condition and that the cause is not due to the seat not being properly latched.
Then, perform a retorque of second row seat bolts as described in the Service Procedure.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Captains Chairs
1. Refer to document Rear Seat Removal and
Installation in the Service Manual for instruction on
how to reuse fasteners or install new ones.
2. Remove the front fasteners.
3. Loosen but DO NOT remove fasteners (1) and (2).
4. Leave fastener (2) loose and retighten inboard
fastener (1), refer to the document on how to reuse
fasteners.
5. Remove fastener (2).
Copyright 2024 General Motors LLC. All Rights Reserved.
Page 2
February, 2024
Bulletin No.: 24-NA-022
6535673
6. Reinstall all remaining bolts referring to the pattern
shown.
7. Refer to the document for instruction on how to
reassemble trim
Bench Seats
1. Refer to document Rear Seat Removal and
Installation in the Service Manual for instruction on
how to reuse fasteners or install new ones.
2. Remove the front fasteners.
3. Loosen but DO NOT remove fasteners (1), (2),
and (3).
4. Leave fastener (3) loose and retighten inboard
fastener (1) and (2), refer to the document on how
to reuse fasteners.
5. Remove fastener (3).
Bulletin No.: 24-NA-022
February, 2024
Page 3
6535676
6. Reinstall all remaining bolts following the pattern
shown.
7. Refer to the document for instruction on how to
reassemble trim.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
*7086008
Second Row Retaining Bolt Retorque
0.6 hr
*This is a unique Labor Operation for Bulletin use only.
Version
1
Modified
Released February 01, 2024
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION