0012432026692

Technical Service Bulletin
00 Audi A8 L W12 Engine and Transmission Repair Authorization
00 12 43 2026692/4 December 21, 2012. Supersedes Technical Service Bulletin Group 00 number 11-28 dated
June 16, 2011 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A8L
2011-2013
All
6.3L W12 engine
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised header data (Added MY13)
3
6/16/2012
Revised header data (corrected VIN listings)
2
6/13/2012
Revised header data (revised VIN breaks)
1
6/8/2012
Original Publication
If an all-new 2012 Audi A8 L W12 arrives at an Audi dealership and requires diagnosis or repair, a Repair
Authorization must be obtained.
A Technical Assistance Center (TAC) ticket must be created for Engine Transmission concerns only, prior to any
repair related to the Audi A8 L W12.
Routine maintenance and PDI do not require prior authorization or a Technical Assistance Center (TAC) ticket.
For all other concerns:
These procedures are mandatory until further notice.
Warranty repairs without repair authorization via a TAC contact will not be reimbursed.
Page 1 of 4
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Audi of America is requesting your cooperation in supplying us with technical information vital to the technical
support of the Audi A8 L W12 for Engine Transmission concerns only, prior to any repair related to the Audi A8 L
W12.
Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall
customer satisfaction.
Production Solution
Not applicable.
Service
The following procedure should be followed by all Audi technicians for all vehicle issues except routine
maintenance, PDI or repairs where a TSB applies.
1. Verify customer concern.
2. Begin GFF diagnosis. Do not remove any part or disconnect electrical connectors until instructed to do so.
3. Create a ticket using the Technical Assistance Center System in ElsaWeb.
4. Select A8 L W12 Engine & Transmission only Repair Authorization in the Concern Type field for proper
routing to our launch-dedicated TAC Consultant, as shown below.
Page 2 of 4
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
5. Describe the customer concern with as much detail as possible. Fill in all required fields.
6. Please include your cell phone number in the TAC ticket. The TAC consultant will use this number to
contact you so you can be near the car during the conversation.
7. Always attach the Collection Services Diagnosis Log and photos that can illustrate the concern.
8. Activate the TAC ticket promptly by calling the Technical Assistance Center for further instruction before
carrying out any repairs.
The Repair Authorization and repair plan will be communicated via the TAC launch dedicated consultant within an
hour of receiving the technician’ s call. This will ensure that the correct information is gathered so that any issues
found can be properly repaired and improved in production. If there is no response within the hour, the technician
may proceed with the repair. If necessary a Launch Team Member maybe dispatched to the dealer to perform
additional detailed analysis. This will also be communicated to the technician.
In the event the Technical Assistance Center System is down, the technician may call the Technical Assistance
Center for assistance; however, a TAC Ticket must still be submitted to validate the warranty claim.
Through the Audi Launch Allowance Program, Audi dealers may claim 30 time units when a TAC ticket is
properly opened and 30 time units when the TAC ticket is closed with appropriate attachments and detailed repair
information. Dealers may claim an additional 40 time units when replaced parts are sent within 48 hours to the
Warranty Parts Return Center.
Further instructions on how to claim the additional time units can be found in the Audi Warranty Service Circular
AWA-11-07 dated June 6th, 2011.
Warranty and Parts Return Process:
The Audi Warranty Parts Return Center will notify the dealership of part requests on all closed TAC tickets within
one (1) business day.
Warranty Parts Return Center personnel will:
 Create and e-mail a Warranty Part Shipping Request form for each part request.
 Create a shipping label in the Warranty Parts Shipping Portal.
 Follow up with the dealership if the requested part(s) is not shipped within 48 hours.
Dealership personnel should:
 Print the pre-addressed shipping label from the Warranty Parts Shipping Portal.
 Return the requested part(s) to the Warranty Parts Return Center the same day.
Page 3 of 4
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
 Enter the warranty claim into SAGA within 24 hours of repair.
Replaced parts on the warranty claim will be requested through SAGA with the exception of Hazard Material
(HAZMAT) parts. In the event a HAZMAT part (airbag, seat belt, battery, etc.) is requested through SAGA, please
contact the Audi Warranty Helpline at (866) 677-2834. HAZMAT parts will be requested on a case-by-case basis
during the launch. The HAZMAT part should be shipped as outlined in the Warranty Parts Request User’ s
Guide. Engines and Transmissions will be requested on a case by case basis.
Follow the shipping guidelines as outlined in the User’ s Guide for Shipping Engines and Transmissions.
The SAGA barcode should be printed in all cases. If requested parts are returned prior to receiving the SAGA
barcode, email the Warranty Parts Return Center at [email protected] with comments regarding the return
along with the FedEx tracking number. If the parts have not been returned at the time of claim submission, the
SAGA barcode should be sent with the requested parts. A printed copy of the TAC ticket as well as all applicable
required documentation must be included when sending the requested parts.
Warranty
Audi of America will reimburse Audi dealers for Repair Authorization participation until further notice. Please
Review the Warranty Service Circular AWA-11-03 for detailed claim and participation information for the Audi
Launch Allowance Program
Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
Page 4 of 4
© 2012 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.