N222393100

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6798
URGENT - DISTRIBUTE IMMEDIATELY
Date:
February 20, 2024
Subject: N222393100 - Customer Satisfaction Program
Second Row Middle Seat Belt Buckle
Models: 2019-2023 GMC Acadia
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N222393100
today. The total number of U.S. vehicles involved is approximately 54,961.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in March 2024.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 20, 2024. A list of vehicles in dealer inventory is attached to this
message.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N222393100 Second Row Middle Seat Belt Buckle
Release Date:
Attention:
February 2024
Revision:
00
This program is in effect until March 31, 2026.
Make
Model
GMC
Acadia
Model Year
From
To
2019
2023
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2019-2023 model year GMC Acadia vehicles, may have a condition in which the second-row
center seatbelt buckle falls between the seats when the adjacent seat is tipped and slid forward.
Dealers are to add an elastic strap.
Parts
Quantity
1
Part Name
Part No.
84597795
STRAP ASM-R/SEAT PULL
Parts required to complete this repair are to be obtained from General Motors Customer Care and Aftersales
(GMCC&A). Please refer to your “involved vehicles listing” before ordering parts and use the VIN and the GM Electronic
Parts Catalog (EPC) to determine which belt kit and/or cover to order only if required.
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers
should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106955
9106956
9106957
Description
Install Seat Belt Buckle Retainer, Inspect Buckle for Damage
ADD: Replace Rear Center Seat Belt Buckle
ADD: Replace Second Row 40% Hinge Cover
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only
Labor
Time
0.2
0.8
0.2
N/A
0.2
N/A
Trans.
Type
ZFAT
Net
Item
N/A
ZFAT
*
ZFAT
**
Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
* For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
1.
Locate the inboard (center) seat belt buckle on the second-row seat (60%).
Copyright 2024 General Motors. All Rights Reserved.
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N222393100 Second Row Middle Seat Belt Buckle
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2.
Inspect the buckle for any evidence of cracking of the (hard) buckle covers (1) and/or any permanent deformation
or tearing of the (soft) sleeve (2).
•
•
If any evidence of damage is found, replace the seat belt buckle assembly. Refer to Rear Center Seat Belt Buckle
Replacement in SI.
If no damage is found proceed to step #3.
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3.
Inspect the hinge cover on the inboard side of the 40% seat for damage.
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Customer Satisfaction Program
N222393100 Second Row Middle Seat Belt Buckle
•
•
If the cover is damaged, remove the two fasteners, remove and replace the cover. Reinstall the two fasteners.
Tighten to 2.5Nm (22 lb in).
If no damage is found, proceed to step #4.
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4.
On the 60% seat, slide the elastic retainer over the buckle.
5.
Lead the hook end of the retainer between the seat frame and cushion.
6.
From the underside of the seat, pull the hook end of the retainer forward in the vehicle.
5514735
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Customer Satisfaction Program
N222393100 Second Row Middle Seat Belt Buckle
5514736
7.
Attach the hook (purple) to the to the inboard spring as shown (viewed from the top with the cushion and cover
removed).
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through March 31, 2026. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through March 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation
program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
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Customer Satisfaction Program
N222393100 Second Row Middle Seat Belt Buckle
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by March 31, 2025. See General Motors Service Policies and Procedures Manual,
Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and
Procedures, for details.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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Customer Satisfaction Program
N222393100 Second Row Middle Seat Belt Buckle
March 2024
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019-2023 model year GMC Acadia may have a condition in which the second-row center
seatbelt buckle falls between the seats when the adjacent seat is tipped and slid forward.
Your satisfaction with your Acadia is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will add an elastic strap. This service will be performed for you at no charge until
March 31, 2026. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 482325170. The completed form and required documents must be presented to your dealer or received by the
Reimbursement Department by March 31, 2025, unless state law specifies a longer reimbursement period.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
Number
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700
Text Telephones (TTY)
711 / 1-800-833-2438
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Acadia vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N222393100
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