19i5UPDATE

Technical Service Bulletin
19i5 UPDATE – Coolant Pump and Power Steering Pump (NVLW)
June 18, 2013
Model(s)
Year
Affected Vehicles
Vehicle-Specific Equipment
A8 W12
2012 - 2013
See Campaign/Action screen in ElsaWeb
None
Condition
This Update has been proactively released to prevent the following condition from occurring in the vehicle:
On Audi A8 vehicles with W 12 engine manufactured within a specific period, the coolant pump may leak. On
some vehicles, the power steering pump may also cause noise.
The Update is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 19i5 code in the ElsaWeb Campaign/Action Information
screen on the day of repair.
•
Vehicles must be within the New Vehicle Limited Warranty.
•
Procedure must be performed within the allotted timeframe stated in this Technical Service Bulletin.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
Criteria 01: Replace coolant and coolant pump
• To replace coolant pump, refer to Repair Manual >> Engine >> Engine Mechanical >> 19 Cooling System >>
Removal and Installation.
• To replace coolant, refer to Repair Manual >> Engine >> Engine Mechanical >> 19 Cooling System >> General
Information >> Coolant, Draining and Filling.
Note:
When mixing to the proper ratio distilled water must be used.
Note:
The coolant must be drained fully from the vehicle. If it is not, the performance of the coolant will be degraded as
new type of coolant is being used.
Criteria 03: Replace power steering pump
• To replace power steering pump, refer to Repair Manual >> Chassis >>Suspension, Wheels, Steering >> 48
Steering >> Removal and Installation >> Power Steering Pump, With Dynamic Steering.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Update Time Requirements/ Reimbursement
To ensure prompt and proper payment, be sure to
immediately enter the applicable reimbursement code listed
below upon completion of the repair work. Claims will be
paid only for vehicles that show the 19i5 code in the
ElsaWeb Campaign/Action Information screen on the day of
repair.
19i5 Saga Claim Entry Procedure
Check ElsaWeb to determine whether Update 19i5 is open.
Service No.: 19i5
Damage Code: 0099
Parts Manufacturer - Removed part: 002
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Saga Accounting Instructions
Criteria ID
Repair operation
Labor Operation
TU
Number
01 and 03
Replace coolant, coolant pump and power steering pump 1950 5699
310 TU
Replace coolant and coolant pump
1950 5599
220 TU
Replace power steering pump
4870 5599
130 TU
-OROnly 01
-OROnly 03
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Criteria ID
01
03
Part Number
Part Description
Quantity
07P121004
Coolant Pump
1
G 013A8JS0
Coolant additive (0.1 qt)
63
4H0145156S
Power steering pump
1
N10255601
Clamp
1
WHT002666
Seal
1
G 004000M2
Power steering fluid
0.5
There is no reimbursement for vehicle wash or loaner vehicle.
If the vehicle is outside of the specified warranty period, the customer has the option to pay for the repair.
If the customer agrees to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
If the customer does not agree to pay for the repair:
Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
Number and Date.
Additional Actions
Some of the affected vehicles may be involved in additional Actions.
Please check your ElsaWeb Campaign/Action Information screen so that
any additional required work can be done simultaneously.
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Update Verification For verification, always check the ElsaWeb Campaign/Action Information
screen. The ElsaWeb system is the only binding inquiry and verification
system; other systems are not valid and may result in non-payment of a
claim.
Help for Claim
For questions regarding claim input, contact the Warranty Helpline.
Input
Required Customer Inform your customer in writing by recording on the Repair Order any and
Notification
all work that was conducted on the vehicle, including any and all updates
completed under this Update.
Required Parts and Tools
Criteria
01
03
Part Number
Part Description
Quantity
07P121004
Coolant Pump
G 013A8J**
Coolant additive
4H0145156S
Power steering pump
1
N10255601
Clamp
1
WHT002666
Seal
1
G 004000M2
Power steering fluid
1
6 liters
0.5 L
** Available is several sizes.
• Parts will not be allocated for this Update. Please email [email protected] with valid VIN to obtain
parts.
• Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless
otherwise indicated and/or requested through SAGA.
Additional Information
© 2013 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
All parts and service references provided in this Update are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.
©2013 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials
be modified or reposted to other sites, without the prior expressed written permission of the publisher.
© 2013 Audi of America, Inc.
Page 6 of 6
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.