20U4UPDATE
Service Bulletin Details
Public Details for: 20U4UPDATE
Fuel filter
Models from 2012
2012 AUDI R8 |
Models from 2011
2011 AUDI R8 |
Technical Service Bulletin 20U4 UPDATE – Fuel Filter (NVLW) May 07, 2013 Model(s) Year Affected Vehicles Vehicle-Specific Equipment R8 2011 – 2012 See Campaign/Action screen in ElsaWeb None Condition This Update has been proactively released to prevent the following condition from occurring in the vehicle: R8 vehicles with 5.2 liter FSI engines that were manufactured within a specific period may have been fitted with a fuel filter that does not allow the required flow rate under all conditions. This Update is in effect until removed. Vehicle must meet all of the following criteria: • Procedure is valid only for vehicles that show the 20U4 code in the ElsaWeb Campaign/Action Information screen on the day of repair. • Vehicle must be within the New Vehicle Limited Warranty. • Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin. • Procedure must be performed on applicable vehicles in dealer inventory prior to sale. Technical Background R8 vehicles with 5.2 liter FSI engines that were manufactured within a specific period may have been fitted with a fuel filter that does not allow the required flow rate under all conditions © 2013 Audi of America, Inc. Page 1 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service Criteria 01: Replacing Fuel Filter (Coupe) • Refer to Repair Manual >> Engine >> 20 Fuel Supply >>Removal and Installation >> Fuel Filter Criteria 02: Replacing Fuel Filter (Spyder) • Refer to Repair Manual >> Engine >> 20 Fuel Supply >>Removal and Installation >> Fuel Filter © 2013 Audi of America, Inc. Page 2 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Update Time Requirements/ Reimbursement To ensure prompt and proper payment, be sure to immediately enter the applicable reimbursement code listed below upon completion of the repair work. Claims will be paid only for vehicles that show the 20U4 code in the ElsaWeb Campaign/Action Information screen on the day of repair. 20U4 Saga Claim Entry Procedure Check ElsaWeb to determine whether Update 20U4 is open. Service No.: 20U4 Damage Code: 0099 Parts Manufacturer - Removed part: 002 Claim Type Sold vehicle = 7 10 Unsold vehicle = 7 90 Saga Accounting Instructions Criteria ID Repair operation Labor Operation Number TU 01 Replace fuel filter 2031 5599 100 02 Replace fuel filter 2031 5699 180 Criteria ID Part Number Part Description Quantity 01 or 02 420201511 Fuel Filter 1 There is no reimbursement for vehicle wash or loaner vehicle. If the vehicle is outside of the specified warranty period, the customer has the option to pay for the repair. If the customer agrees to pay for the repair: Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer Number and Date. If the customer does not agree to pay for the repair: Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer Number and Date. © 2013 Audi of America, Inc. Page 3 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your ElsaWeb Campaign/Action Information screen so that any additional required work can be done simultaneously. Update Verification For verification, always check the ElsaWeb Campaign/Action Information screen. The ElsaWeb system is the only binding inquiry and verification system; other systems are not valid and may result in non-payment of a claim. Help for Claim Input For questions regarding claim input, contact the Warranty Helpline. Required Customer Notification Inform your customer in writing by recording on the Repair Order any and all work that was conducted on the vehicle, including any and all updates completed under this Update. © 2013 Audi of America, Inc. Page 4 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Part Number Part Description Quantity 420201511 Fuel Filter 1 • Properly destroy and dispose of removed parts in accordance with all state and local requirements, unless otherwise indicated and/or requested through SAGA. • If you have exhausted your allocated parts and you require additional parts for vehicles affected by this Update but have exceeded your Upper Order Limit, please submit your requests for additional parts via email to [email protected]. Be sure to include the affected VINs with your order. Prior to submitting your request, ensure that each vehicle has the 20U4 code open in ElsaWeb. Your order will be reviewed and processed accordingly. Additional Information All parts and service references provided in this Update are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2013 Audi of America, Inc. Page 5 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.